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BUS 201 - 1 - Communication in The Workplace
BUS 201 - 1 - Communication in The Workplace
11th edition
by
Raymond V. Lesikar
CHAPTER: 1
Communication in the Workplace
What is Business Communication?
Business communication is the -
Communication between the people in the organization for the
purpose of carrying out the business activities.
The exchange of –
ideas and understanding within and outside the organization
to achieve the business goals is known as business communication.
COMMUNICATION SKILLS NEEDED IN BUSINESS
Speaking well
Writing well
Listening attentively
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The Basic Forms Of Communication
Nonverbal communication:
Facial
Gesture
Personal appearance
Touching behavior
Verbal Communication:
speaking and writing
Listening and Reading
Why Business Needs to Communicate?
Communication is vital to every part of business.
Employees:
- process information with computers,
- write messages,
- fill out forms,
- give and receive orders, and
- talk over the telephone.
Executives:
- initiate business with customers and other companies
Written communication:
- letters,
- email messages,
- memos
- reports, and
- internet documents.
Characteristics Of
Effective Organizational Communication
An Open Communication Climate
a. Internal-Operational Communication
b. External-Operational Communication
c. Personal Communication
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a. Internal-Operational Communication
All the communication –
that occurs in conducting work within a business
is classified as internal operational.
- manufacture a product,
- sell goods, etc.
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Internal-Operational Communication – cont …….
It includes:
the orders and instructions -
that supervisors give workers
- inventories, etc.
- suppliers,
- service companies,
- customers, and
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Personal Communication – continue ……..
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Communication Network of the Organization
In a workday –
an organization feeding on a continuous supply of information.
- This is so because –
most of the information, instructions, orders, and such needed
to achieve the business’s objectives originate at the top
and must be communicated downward.
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Communication Network of the Organization – cont….
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Communication Network of the Organization
A. Formal
B. Informal
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A. Formal Network
The business has well-established channels of information flow.
It also includes:
- working information:
through the organization’s email or intranet; and
Department Department
Manager Manager
Difference in perception
Incorrect filtering
Language problem
Poor listening
Different background
Communication BARRIERS between Organization
Information Overload
Inattention
Time pressure
Distraction/Noise
Emotions
Communication Barriers between Organization – cont…
Poor retention
Differing Status
Lack Of Trust
Information Overload:
* Managers are surrounded with a pool of information.
Inattention:
Time Pressures:
* In organization -
targets have to be achieved within a specified time period,
the failure of which has adverse consequences.
Distraction/Noise:
- poor lightning,
- uncomfortable sitting,
Emotions:
* Emotional state at a particular point of time
also affects communication.
Poor retention:
* Only the people at the top level can see the overall picture
about the people at low level:
In written communication :
- some delay occurs.
- storehouses of words,
- gestures,
- facial expressions or
Facilitate feedback
Importance of Business Communication to
you and for Business
High communication skill and leads high income
Improving your commutation ability –
helps to improve your overall success
Communication is vital to every part of business
Different professional use communication as a tool
to correspond with their colleagues, superiors and juniors
Business managers use communication –
to contact their stakeholders.
Information is managed and exchanged –
thorough many oral, written and electronic form.