Professional Documents
Culture Documents
CHAPTER: 1
Communication in the Workplace
1
Communication
● Communication is the process of passing
information and understanding from one
person to another.
● In simple words it is a process of transmitting
and sharing ideas, opinions, facts, values etc.
from one person to another or one
organization to another .
What is Business Communication?
● Business communication is the -
Communication between the people in the organization
for the purpose of carrying out the business activities.
● Speaking well
● Writing well
● Listening attentively
Communication Process
● The process of communication refers to the
transmission or passage of information or
message from the sender through a selected
channel to the receiver overcoming barriers
that affect its pace.
● Communication process consists of certain
steps where each step constitutes the
essential of an effective communication.
Continue…
The Basic Forms Of Communication
● Nonverbal communication: Does not need any word.
● Facial expressions
● Gesture & Body language
● Pictures
● Company logo
● Eye contact
● Touching behavior
● Verbal Communication:
● Face to face or phone conversation
● Meetings
● E-mails & voice messages
● Letters & memos
● Reports
Different Facial Expression
Why Business Needs to Communicate?
● Communication is vital to every part of business.
● Employees:
- process information with computers,
- write messages,
- fill out forms,
- give and receive orders, and
- talk over the telephone.
● Executives:
- initiate business with customers and other companies
- respond to incoming messages.
Why Business Needs to Communicate? – cont…..
● Written communication:
- letters,
- email messages,
- memos
- reports, and
- internet documents.
Main forms of Communication in Business
a. Internal-Operational Communication
b. External-Operational Communication
c. Personal Communication
a. Internal-Operational Communication
● All the communication –that occurs in conducting work
within a business is classified as internal operational.
It includes:
● the orders and instructions -
that supervisors give workers
● A. Formal
● B. Informal
A. Formal Network
● The business has well-established channels of information flow.
● It also includes:
Department Department
Manager Manager
● Difference in perception
● Incorrect filtering
● Language problem
● Poor listening
● Information Overload
● Inattention
● Time pressure
● Distraction/Noise
● Emotions
Communication Barriers between Organization – cont…
● Poor retention
● Differing Status
● Lack Of Trust
● Information Overload:
* Managers are surrounded with a pool of
information.
● Inattention:
* All times we just not listen, but only hear.
● Time Pressures:
* In organization -targets have to be achieved within
a specified time period, the failure of which has
adverse consequences.
● Distraction/Noise:
* Communication is also affected a lot by noise to
distractions.
- poor lightning,
- uncomfortable sitting,
● Emotions:
* Emotional state at a particular point of time
also affects communication.
● Poor retention:
* Only the people at the top level can see the overall picture
about the people at low level:
- just have knowledge about their own area
AND
- a little knowledge about other areas
Some difference between oral and written
communication
In face-to-face communication - cycles occur fast,
- often in rapid succession.
In written communication :
- some delay occurs.
- storehouses of words,
- gestures,
- facial expressions.
● Facilitate feedback
Importance of Business Communication to
you and for Business
● High communication skill and leads high income
● Improving your commutation ability – helps to improve
your overall success
● Communication is vital to every part of business
● Different professional use communication as a tool
to correspond with their colleagues, superiors and juniors
● Business managers use communication –
to contact their stakeholders.
THANKS