Professional Documents
Culture Documents
13th edition
CHAPTER: 1
Understanding Workplace Communication
Main Topics
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The Importance of Communication Skills
a. Internal-Operational Communication
b. External-Operational Communication
c. Personal Communication
a. Internal-Operational Communication
- manufacture a product,
- sell goods, etc.
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b. External-Operational Communication
- suppliers,
- service companies,
- customers, and
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c. Personal Communication
Personal communication is -
the exchange of information and feelings in which
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Communication Network of the Organization – cont….
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Communication Network of the Orginization
A. Formal
B. Informal
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Formal and Informal Communication
Division Manager
Department Department
Manager Manager
It also includes:
- working information:
through the organization’s email or intranet; and
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The Process of Communication (10 Steps)
Sensing a Communication Need
Defining the Situation
Considering Possible Communication Strategies
Selecting a Course of Action
Composing the Message
Sending the Message
Receiving the Message
Interpreting the Message
Deciding on a Response
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Replying to the Message