FOOD AND BEVERAGE SERVICES

NCII
• Listen when someone
is talking.
• Raised your hand if you
have a question or
want to share in the
class. 11. lIS

• Work Quietly .
• Participate actively.
• Enjoy the learning
Let’s play the video
Puzzle-up
 Puzzle-up
DIRECTIONS :
The class will be divided into 5 groups.
Each group will be given jigsaw puzzle and they
need to arrange it see the image.
Each group will be given 2 minutes to arrange it.
Choose one representative per group to
describe the image and share it to the class.
 
?
 Escorting and
Seating the guest
Procedure
Identify the step-by-step procedure of
Escorting and Seating the guest;
Appreciate the importance of
Escorting and Seating the guest.

Demonstrate the step-by-step procedure of

Escorting and Seating the guest;
 Escorting and
Seating the guest
Procedure
Materials needed :

•Tables
•Chairs
•Table napkin
•Water goblet
 Escorting and
Seating the guest
Procedure
FIRST STEP :
1. LEAD THE GUEST
 ‘Ma’am/Sir, this
way please’

1.Lead the guest towards the table while maintaining eye contact
throughout, keep smiling and escort the guest to the table .Stretch
hand and show the way walking in front of the guest
‘Will this table be all
right for you,
Sir/Ma’am?’

Once you reach the table…

SECOND STEP :
2. HELP THE GUEST WHILE SEATING
2. In a courteous manner, pull the chair so that there would be
enough space for the guest to enter. Stand behind the chair, push
with two hands on the chair shoulder and keep the right toe at the
base of the chair so the guest can seat comfortably.
2.Make sure that the guest are
comfortable with their seats.
THIRD STEP :
Unfolding the table napkin
 ‘Excuse me Sir/Ma’am, May I
unfold the table napkin and
put it on your lap?’

3. If necessary, Ask permission to

unfold the table napkin by saying …
If the guest allow you ,

3. Pick up the napkin by one corner and shake it out into a

triangle place the napkin with the longest side facing the
guest.
FOURTH STEP :
Before Leaving the table
 ‘‘Excuse me Ma’am/Sir,
I’ll just get your water’’

3. Before leaving the table say to

guest…
LAST STEP :
Water serving
 Before me
‘‘Excuse pouring
Ma’am/Sir
here’s
theyour water
water, for your
say
refreshment’’
‘Excuse me
Ma’am/Sir
here’s your
water for your
refreshment

5. Serve water at the right side of the guest. While serving water,
the posture of the service staff should be such that his right foot is
in front to avoid showing back to the guest .
5. After pouring the water in the glass, wait for the last drop to fall in glass or
wipe off the last drop with the help of waiter’s cloth from the spout of jug or
pitcher.

Fill the glass, atleast 3/4

 PERFORMANCE TASK #2:
ESCORTING SEATING THE GUEST
 The class will be divided into 5 groups.Each group will be
given at least 15 minutes to practice the Escorting and
Seating the guest Procedures.
 Each group will choose a representative who will serve as
FBS attendant and Guest to perform the Escorting and
Seating the guest.
 Each group will give rational comments and suggestion about
the performance of other group. Write it in ¼ sheet of paper.
 SCORING RUBRICS
CRITERIA 3 2 1
Escort/Lead the guest accurately Escort/Lead the guest but forgot
Escort the guest Does not lead the guest at all.
doing the open palm gestures. to do the hand gestures.
Help the guest while sitting
Seat the Guest Not helping the guest to sit. Does not perform seating the guest.
accurately.
Able to lay down the table Able to lay down the table
Open cloth napkins for the guests Does not perform lay the down the
napkin on the guest lap napkin on the guest’s lap with
when applicable table napkin
according to SOP. minimal correction.
Serve water when applicable Serve water according to the
according to the standards of the standards of the food service Serve water with Spill Water pour into the guest.
food service facility Facility.
Personal Protective Equipment The FBS Attendant wear The FBS attendant wearing The FBS attendant is not wearing
(PPE) appropriate and Complete PPE. incomplete PPE any PPE
 Directions: The learner will summarize the lesson by answering this activity
using pen and paper. Arrange the following step by step procedure in
Escorting and Seating the guest . Use numbers 1-5. Answer it in your TLE
notebook.

____a. ‘Are you comfortable with your seats?’’

____b. ‘‘Excuse me Ma’am/Sir, I’ll just get your water’’
____c. ‘‘This way please’’, ‘‘Will this table will be alright for you Ma’am/Sir?’’
____d. ‘‘Excuse me Ma’am/Sir here’s your water for your refreshment’’
____e. ‘Excuse me Sir/Ma’am, May I unfold the table napkin and put it on your lap?’
 ASSIGNMENT
(Performance Task #2)
(Wednesday Nov. 23,2022)
Together with your partner, perform the step-by-step
procedure in Escorting and Seating the guest.