Operations

What is operations in management/ business?

• It is the business practices to create the highest level of efficiency
possible within an organization.
• Concerned with converting materials and labor into goods and
services as efficiently as possible.
• Balance costs with revenue to maximize net operating profit.
• Involves utilizing resources from staff, materials, equipment, and
technology.
• Operations managers acquire, develop, and deliver goods to clients
based on client needs and the abilities of the company.
 Business Process Services
• Product Support/Technical Support
• Premium Technical Support
• Digital Finance
• Customer Interaction Services
• Customer Care
• Product Support/Technical Support
• Providers can spend more time focusing on strategic activities when
they rely on Sutherland for B2B and B2C Technical Support.
• Premium Technical Support
• Providers can focus on more strategic activities when they rely on us
for product support and testing services. Our range of product support
services includes B2B Technical Support, L1/L2 incident
management, product configuration, upgrades, and performance
monitoring. Our comprehensive product testing services include
module, system, integration, regression, data migration, performance
and scalability, user acceptance, and pre-deployment testing.
• Digital Finance
• Leveraging Intelligent Automation to deliver meaningful business
outcomes and Straight-Through Processing (STP) via a suite of Digital
Finance offerings.
• Customer Interaction Services
• We help launch highly targeted, analytics-enabled campaigns to
convert “freemium” to paid users by offering enhanced services,
including self-service, automated, and assisted-support.
• Customer Care
• Meet customer needs at every touchpoint and solve problems before
they occur to achieve improved revenues and customer satisfaction
scores. Smarter processes are needed to fix customer pain points
before they become an issue. Covering across Enterprise, B2B and
B2C customer segments, we deliver processes that provide exceptional
customer experiences.