Digital Banking

Transformation
Y&L Global Overview – Growing and Innovating with our
Customers
 Customer Centric Engagement Models – Flexible &
Responsive

Engagement Maturity
Engagement • YOU Specialist • Co-Innovation • Strategic Partnership
Maturity
Right Shoring
Right • Nearshore • Offshore • Onshore • Hybrid
Strategic
Model Shoring
Operating Model
• Project Based • Factory Model • Managed Service
• BOT • Managed Capacity • Outcome Linked

Sourcing
Customer Operating • Insource / GIC • Outsource • Collaborative
Ownership
Model
Ownership
• Offshore • Virtual Customer Center • Joint Venture
Development Center • Build Operate Transfer
Sourcing

Strategic Model
• Cloud Transformation • Cost Rationalization • Rebadging

3
 Delivering Value & Innovation
to our Banking Customers
Locally and Globally

Some
Banking
Customers

4
 Strategic Partnerships
Fostering Customer Success

5
 Digital Transformation
Expertise

6
 What do we do?

GRC

DX = CX OX

Helping Banks Achieve Sustainable Growth, using

Digital Transformation (DX), delivering Customer
Experience (CX) and Operational Excellence (OX),
empowered by Governance, Risk and Control.

7
 Using Digital Transformation
to deliver CX, OX & GRC

Operational Excellence
Customer Experience
Social Mobility Cloud Big Data IoT

UX
,O R PA
En mni- Analytics RP,
ga Ch
ge an ,E
M
me ne BP
nt l,

AI/ML

Governance, Risk and Controls

8
 Y&L Digital Banking
Transformation Partners

Customer
Experience (CX)

Capital
Retail Corporate
Market Operational
Banking Banking
s Excellence (OX)

al Lending
Investmen

Commerci
Payments

t Banking

Liquidity
Cards &
Banking

Lending

Finance
Trade
M&A
Core

Governance, Risk
& Controls (GRC)
Wealth Management / Investment Management

Regulatory Reporting
Digital
Risk monitoring & Control Transformation (DX)

9
 Y&L Banking Industry
Digital Transformation Offerings

Envision Empower Execute

• Omni Channel Banking
• Customer Journey Mapping
• Digital & Social Strategy
• Design Thinking • MS Dynamics & Salesforce • Angular JS
• CRM & Social Analytics • Hadoop, Casandra • React JS Customer
• Agile Consulting • Tensorflow, Spark • IOS, Android
• Python, Scala, R • Xamarin Experience (CX)

• New Banking Business • Architectural Consulting • Corda, Hyperledger, Ethereum • SQL Server
• Automation Anywhere • Oracle
Models
• Banking Processes
• Technology Process
Transformation • BluePrism, UIPath • MongoDB Operational
Transformation
• Automation Strategy
• DevOps consulting
• Legacy Modernization
•
•
OpenSpan, Workfusion
SAP, Pega, MS Dynamics
•
•
DB2
Infra Mgmt.
Excellence (OX)
• Banking Applications • Cloud consulting • Calypso, Murex & Support
Portfolio Rationalization • GMI/Clearvision, Summit
• Azure, AWS
• Selenium, HP QTP
•
•
JMeter, HP LoadRunner Governance, Risk
Mainframe/AS 400
• Java, JavaEE, Spring & Controls (GRC)
• .NET, ASP. NET

• Digital Banking Assessment • Reg Reporting • Tableau, QlikView

• DX Roadmap • Compliance Analytics • Info Sec
• Governance Advisory • Risk Dashboards • SOC/NOC Digital
• • KRI Monitoring • Collaboration
Communication Strategy
• PMO Platforms Transformation (DX)

10
Thank you.