COMMUNICATION

What are communication skills?

 Communication is defined as the ability to convey or share
ideas and feelings effectively.  
 Several experts agree that communication skills include: 
 Conveying messages without misinterpretation or
misleading others
 Effectively communicating with a range of people from

all walks of life

 Navigating from casual or informal communication to

formal communication
 Showing language mastery and command

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 Top 11 communication skills
for any job
Written & oral Nonverbal
Active
communicatio Presentation communicatio
listening
n n

Feedback Respect Confidence Clarity

Public
Honesty Friendliness
speaking

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 Effective communication in the
workplace
 Effective communication in the workplace is the
ability to exchange and create a free flow of
information with and among various stakeholders at
all organizational levels to produce impactful
outcomes. 

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Benefits of effective workplace
communication
 Improved productivity
 Increased morale
 Higher employee satisfaction
 Greater trust in management
 Stronger teamwork
 Higher employee engagement

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 How to Improve Your Communication
Skills? 
 #1. Learn to listen
 Focus on the speaker  

 Avoid all other distractions

 Ask clarifying questions 

 Paraphrase the speaker’s words 

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 How to Improve Your Communication
Skills? 
 #2. Notice nonverbal cues
 It’s not an easy task, of course - people take classes to
learn how to read body language. But you can begin
improving by paying attention to your own nonverbal
cues when you speak, and to those of the people
around you. 

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 Be still when you speak.
 Establish eye contact.
 Be non-reactive. During stressful or intense
situations, it’s optimal to keep your emotion
in check. This means maintaining a calm
tone a voice and a poker face.

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 How to Improve Your Communication
Skills? 
 #3. Practice Oral Communication 
 Think before you speak
 Be concise
 Consider other perspectives

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 Tips to Make Your Communication
Skills Stand Out
 Being a good communicator is one thing.
 Making sure prospective employers know this and appreciate
you for it, though, is something else entirely.
 How to make your skills stand out:
 Match your skills to the job.
 Familiarize yourself with other in-demand skills.
 Use job interviews to your advantage.
 Don’t stop when you get the job.

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Remember…

The ability to
communicate effectively
is a trick learn by many,
but practiced perfectly
by not too many…

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 “You can have brilliant ideas,
but if you can’t get them across,
your ideas won’t get you
anywhere.” ~Lee Iacocca

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Questions
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