Statisfaction rate of

consumer in MAYNILAD
water services

Group 1
 TEAM

Gillean Kriszella A. Jhona Arada

01 Mojica 02 Matt Datinggaling 03 Cardano

Christine Ann Kimberly Joyce

04 De leon
05 Olivia Navarro 06 Thrisha Millares
 Contents
I. Introduction
Background
Service Provided
Problem
II. Solution
Advantages and disadvantages
Benefits
III. Component
Impact to the solution
IV. Charts
Introduction

We cannot live without a water it is

indeed essential for humans to
survive. According to the study 55%
- 60% of the adult body is water. It's
critical to drink enough water each
day for your health.
 Background
Following the consortium of
Benpres Holdings Corporation
and Suez Lyonnaise de Eaux
winning the exclusive right to
offer water and wastewater
services in the West Zone of
Metropolitan Manila, Maynilad
Water Services, Inc. (Maynilad)
was established in 1997. These
services were previously
provided by the Metropolitan
Waterworks and Sewerage
System (MWSS).
 Service
Provided
Water and wastewater services are
provided by Maynilad Water Services,
Inc., sometimes known as Maynilad, to
the Philippine cities and municipalities
that make up the West Zone of the
Greater Manila Area. It serves as the
Metropolitan Waterworks and
Sewerage System's agency and
contractor.
 NATURE OF THE PROBLEM
• Largest water provider in the Philippines
• Provide water to 17 cities and municipalities in Metro Manila and Cavite
Province
• 1, 734, 225 water service connections covering more than 8 million people
 

3 Water Treatment Plants 20 Pumping Stations 480 km sewer lines

3 Wastewater Treatment Plants 22 Reservoirs 6900 km water pipes

 OPERATES AND MAINTAINS
 WATER SOURCES

96 % from Angat – Ipo Dam 4% - Laguna Lake

The main problem of Maynilad water services is as follow:

1. Supply Interruption in water services which affects the consumer.

2. Few wastewater facilities.
 
   
ADVANTAGES DISADVANTAGES
   
   
 Maynilad offers flexible, long-term  SUPPLY INTERRUPTION
payment  
   Poor water and sanitation service is
 Program beneficiaries are also given failure of privatization
skills training
   Disconnection
 Providing calamity aid.  
BENEFITS
Here are the benefits that will help the community that made by Maynilad Inc.

Greenhouse Gases Quantification and Reporting

Maynilad keeps a Greenhouse Gas and Air Pollutants inventory that monitors and
reports its emissions.

Ginhawa Gardening
Maynilad installs vegetable gardens in shared community spaces to encourage
customers to grow their own food.

Water for the Poor Program

Maynilad and civil society groups work together to address water inaccessibility and
poor sanitation in indigent communities within the West Zone concession.
 
 
 Components
PREDICTIVE ANALYSIS AND DATA VISUALIZATION
Maynilad’s five-year service improvement plan seeks to enhance water security, environmental sustainability, service
expansion and disaster resiliency.

MAYNILAD
INFRASTRUCTURE
PROJECT

2023 2024 2025 2026 2027

 Components
Questions:

● How can Maynilad water services improve to handle unexpected water interruptions and what
effect does it have on their ability to supply enough and good-quality water?

● How the poor service of Maynilad, affects the consumer?

● How Maynilad managing drinking water quality from catchment to consumer?

We assume that pipeline leak detection will facilitate in the detection of leaks in operational
pipelines because we use the predictive analysis, It can predict problems with water loss or shortages of
water distribution in covered areas.
 Strategy

Promote
environmental
Economic and
Social Sustainability

Goals
To provide
quality services

Improve water
supply reliability
and quality
(Expansion of water
sources)
A Picture Is Worth a Thousand Words
Chart
 Do you have any questions?
helpdesk@mayniladwater.com.ph
1800 10 009 2837
Maynilad Water Services, Inc.