Names: Loudivina M.

Dionson Course & Year: BSA-1st Year

Nathalie Grace B. Rendon

OPERATIONS MANAGEMENT

“Task 23”

“Maynilad Water Services Incorporated”

COMPANY BACKGROUND

Maynilad Water Services, Inc. (Maynilad) is the water and wastewater services provider
for the 17 cities and municipalities that comprise the West Zone of the Greater Metro Manila
area. It is the private concessionaire of the Metropolitan Waterworks and Sewerage System
(MWSS) for the West Zone service area.

Maynilad is managed by Maynilad Water Holdings Company, Inc. —a joint venture

between Metro Pacific Investments Corporation (MPIC), DMCI Holdings, Inc. (DMCI) and
Marubeni Corporation. The consortium took control of Maynilad on January 24, 2007.

In 1997, Maynilad was granted a 25-year exclusive concession by the Philippine

Government to operate, maintain and invest in the water and sewerage systems in the cities of
Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River,
West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the
Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan,
Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas and Malabon, all in Metro
Manila; the cities of Cavite, Bacoor and Imus, and the towns of Kawit, Noveleta and Rosario, all
in the Province of Cavite

On September 10, 2009, the MWSS Board of Trustees approved the extension of the
expiry of its Concession Agreement with Maynilad by an additional 15 years, or up to May 2037.
A Revised Concession Agreement, executed on May 18, 2021, confirmed the continuation of
the concession until July 31, 2037.

Republic Act (RA) No. 11600 —which grants Maynilad a 25-year franchise to establish,
operate and maintain a waterworks system and sewerage and sanitation services in the West
Zone service area of Metro Manila and the province of Cavite—was signed into law on
December 10, 2021.

ISO CERTIFICATION AND COVERAGE

Maynilad’s total number of ISO certificates is now 150. Its company-wide ISO certificate covers
55 offices and facilities, including several corporate offices, Business Areas, materials depots
(warehouses), pump stations, sewage treatment plants, and water treatment plants.

Some of its certification and coverage are:

○ Maynilad meets international standards for Quality Management Systems (ISO

9001:2008)
○ Environmental Management Systems (ISO 14001:2004)
○ Occupational Safety and Health Management Systems (BS OHSAS 18001:2007)
○ ISO 14064:2006 certification for the verification of its greenhouse gases or
carbon footprint quantification and reporting initiative.

YEAR ACCREDITED

Maynilad Water Services, Inc.'s ISO journey began after its re-privatization in 2007. At that time,
its Dagat-dagatan Sewage and Septage Treatment Plant became the first wastewater facility in
the Asia Pacific Region to receive triple ISO certifications. Since then, Maynilad has continued
to expand its ISO certifications, covering various divisions, facilities, and processes. Notably, it is
also the first and only water company in the Philippines to receive the ISO 14064:2006
certification for the verification of its greenhouse gases or carbon footprint quantification and
reporting initiative. Maynilad’s commitment to benchmarking with international standards
ensures efficient operations and excellent service for its customers.
 BENEFITS FROM BEING ISO ACCREDITED

Maynilad Water Services, Inc. has reaped several benefits from being ISO accredited.

1. Enhanced Operational Efficiency:

○ ISO certifications provide a structured framework for processes, leading to
streamlined operations and reduced waste.
○ Maynilad’s adherence to ISO standards ensures efficient resource utilization and
optimized workflows.
2. Quality Assurance:
○ The ISO 9001:2015 certification focuses on quality management systems.
○ By maintaining this certification, Maynilad demonstrates its commitment to
delivering consistent, high-quality services to its customers.
○ Quality control processes are established, leading to customer satisfaction and
trust.
3. Environmental Responsibility:
○ The ISO 14001:2015 certification pertains to environmental management
systems.
○ Maynilad’s compliance with this standard signifies its dedication to minimizing its
environmental impact.
○ Sustainable practices, waste reduction, and responsible resource management
are integral to Maynilad’s operations.
4. Health and Safety Standards:
○ The BS OHSAS 18001:2007 certification addresses occupational health and
safety management systems.
○ Maynilad prioritizes the well-being of its employees and stakeholders.
○ Adhering to safety protocols ensures a safe working environment and reduces
accidents.
5. Competitive Edge:
○ ISO certifications enhance Maynilad’s reputation and credibility in the industry.
○ Customers, partners, and stakeholders recognize the company’s commitment to
excellence.
○ It sets Maynilad apart from competitors and attracts potential clients.
6. Carbon Footprint Management:
○ Maynilad’s ISO 14064:2006 certification for greenhouse gas verification
demonstrates its dedication to environmental sustainability.
○ By quantifying and reporting its carbon footprint, Maynilad contributes to global
efforts to combat climate change.
7. Global Recognition:
○ ISO certifications are internationally recognized.
○ Maynilad’s achievements are acknowledged beyond national borders.
○ It opens doors for collaboration, partnerships, and participation in global
initiatives.