Business Communication

terminologies
• Active listening : Process of analyzing and evaluating
what another person is saying in an effort to
understand the speaker's feelings or the true
meaning of the message.
• Asynchronous communication: Also known as non
simultaneous communication. Communication
during which participants engage in the process at
different times, such as bulletin boards or e-mail.
• Synchronous communication : Also known as
simultaneous communication. Communication
during which participants engage in the process at
the same time, such as telephone conversation or
Internet chat room.
• Communication flow: The direction (upward,
downward, horizontal) messages travel through
the networks in an organization.
• Culture shock :The tendency for people to
become confused and disoriented as they find
it difficult to become adjusted to a new culture.
• Grapevine :An organization's informal channels
of communication, based mainly on friendship
or acquaintance.
• Haptics : Tactile, or touch, communication; one
of the most basic forms of communication.
• Kinesics :Sometimes referred to as "body
language"; any movement of the face or body
that communicates a message.
• Paralanguage :A nonverbal communication such
as your tone, pitch or manner of speaking.
• Proxemics: A the study of space and how we use
it, and how it makes us feel more or less
comfortable.
• Brainstorming: Brainstorming is a method of
generating ideas and sharing knowledge to solve
a particular commercial or technical problem.