The Hotel Paris study case

The new interview

Presented By: Abeer Alshebami

Supervision By: Dr. Taha Al-Mahbashi

Summary of the case
: Introduction
The Hotel Paris International (Hotel
Paris). Starting as a single hotel in a
Paris suburb in 1990,Now it is a chain
of 9 hotels With 2 in France, one each
in London and Rome, and others in
New York, Miami, Washington, Chicago
and Los Angeles

:Competitive advantages
The Hotel Paris’s competitive strategy is
“ To use superior guest service to
The hotel did not have a formal
differentiate the Hotel of Paris
employment interview
properties and thereby.
program
 Increase the length of stay
 Return rate of guests
 Boost revenues and profitability
 The international hotel looking for:
Regrading the job analyses

Front-desk clerk
focuses on check-ins, check-outs, and reservations. They greet
customers, answer phones, receive and deliver mail, and assist with
maintaining and ordering office supplies.
 

Security guard:
protects the place from threats of violence, assault attempts and other
risks. Controlling the entrance and departure of visitors Providing
detailed reports on daily activities and any incidents that may have
occurred .Testing security systems .

Valet or door person

parks cars for guests at a hotel .Assist guests with moving
luggage and perform any other requested services .Also,
Welcoming guests
 Kind of questions that will be used in
the interview
Situational Questions
Behavioral interview questions
Job Knowledge Interview Questions
Behavioral Interview Questions
01 A series of job-related
questions that focus on how
the candidate reacted to
actual situations in the past.
Job Knowledge Interview
: Questions
02 A series of job-related
questions that focus on
relevant job experience
Situational Questions :
Also referred to as scenario
03 based interview questions are
they rely on hypotheticals
situations .
Question one :

For the job of security guard or

valet develop 5 situational, 5
behavioral and 5 job
knowledge question with
descriptive good/average/poor
answers.

Security guard :
5 situational questions
5 knowledge questions
5 behavioral questions
5 Knowledge questions

What Are The Qualities That A

Security Guard Should
Possess To Be Effective?

Describe Your Daily Routine

As A Security Guard?

How Do You Stay Alert At

Work Especially During The
Night Shift?

What Are The Roles Of A

Security Guard? Security guard :
5 knowledge questions
What Do You Think Is The
Best Way To Improve
Employees’ Sense Of Danger?
5 behavior questions

Have You Ever Dealt With Aggressive People

Before?

Describe A Time You Failed In This

Role And The Lesson You Learned...

What strategies would you use to

protect our facility, employees and
yourself?

Describe a time when you had to

collaborate with the police

Security guard :
What Major Challenges Did You Face During
5 behavior questions
Your Last Role? How Did You Handle It?
5 behavior questions

How would you react if you felt that you were

in physical danger on the job?

What would you do if you caught a your

colleague security officer sleeping on the job?.

What steps would you take if you discover a

break-in or trespassing incident?

What would you do in a security emergency

and the hotel is having a crowded event ? 
Security guard :
5 situational questions
What would you do if a visitor to your facility
resisted metal screening upon entering?
Question two :

Combine your questions into a complete interview that you would

give to someone who must interview candidates for this job.

1. How would your previous employer describe you?

2. What is your favorite part of being a security guard?
3. Why should we hire you?
4. What motivates you to work in security?
5. What makes you want to protect people and property?
6. What questions do you have for us?