Presented By: Abdullah SALEH

Supervision By: Dr. Taha Al-Mahbashi

 Summary of the case
The Hotel Paris’s competitive strategy is “ To use
superior guest service to differentiate the Hotel
of Paris properties and thereby. The hotel did not have a formal
 Increase the length of stay
employment interview training program
 Return rate of guests
 Boost revenues and profitability
The manager and her team start by reviewing
the job descriptions and job specifications for
the position of front-desk clerk, assistant
manager, security guard, valet or door person
and housekeeper after they received the
budgetary approval to design a new employee
interview system.
 is a selection procedure designed to predict
future job performance based on applicants’
oral responses to oral inquiries

Interviews are the most widely used selection procedure

Types of Interviews
For the job of security guard or
valet develop 5 situational, 5
behavioral and 5 job knowledge
question with descriptive
good/average/poor answers.
 1) How do you manage a particularly difficult problem
like a theft or an act of vandalism?

2) How would you react if a colleague was not

contributing towards the job?
Situational 3) Where do you feel you are least experienced

Questions professionally and personally in relation to this post?

4)How do you handle if the boss is wrong?

5) Give me an example of a time when you have worked

in a stressful environment and how did you deal with it?
 Behavioral Interview Questions

A series of job-related questions that

focus on how the candidate reacted to
actual situations in the past.
 Behavioral
Questions
1) How do you manage working the night shift?

2) Tell us about a time when you were faced with

problems or stresses at work that tested your coping
skills. What did you do?

3) What have you learned from mistakes you’ve made

on your previous job?

4) Tell us about a time when you had to adapt to a

difficult situation. what did you do?

5) Tell us about a conflict with a co-worker and how

you resolve it?
 Job Knowledge Interview Questions

A series of job-related questions that

focus on relevant past job experience
 Job Knowledge
Questions
1) What is the meaning of Information Security Incidents?

2) What are the main equipment's/tools for the security guards?

3) What are key tasks for Security guard?

4) In what specific areas do you need to expand your knowledge to

become more proficient at this job?

5) Describe a recent occasion when you used your knowledge of the

internal structure, within your company, to answer complex
questions about the organization?
Combine your questions into a complete interview that you
would give to someone who must interview candidates for this
job.
1) Tell us about yourself.
2) What is your greatest strength and weaknesses?
3) How do you manage a particularly difficult problem like a theft or an act of vandalism?
4) How would you react if a colleague was not contributing towards the job?
5) What do you mean by policy and security?
6) How do you manage working the night shift?
7) What are key tasks for Security guard?
8) What have you learned from mistakes you’ve made on the job?
9) How do you handle stress and pressure?
10) Why should we hire you?