Understanding the Needs and

Expectations of Interested Parties

 Understanding the Needs and
Expectations of Interested Parties
1. Identify interested parties related to our business

2. Determine their needs and expectations from us

3. Determine department(s) fulfilling these needs

4. Determine frequency of actions necessary to fulfill

these needs and expectations

5. Set monitoring frequency in order to review its status

and prevent losses

*** Circumstances - Legal, Techno Commercial aspects,

as well as market, cultural, social, economic etc.
 Understanding the Needs and
Expectations of Interested Parties
1. Top Management
2. All employees
3. Family members of employees
4. Un-employed people those applied for jobs
5. Legal Consultants (PT, PF, ESIC etc.) 
6. Legal Consultants (Sales, Excise, Income Tax etc.
7. Chartered Accountant
8. Municipal Corporation / or any other local body like grampanchayat
9. Government Organization (Sales-Income Tax-Excise-Custom etc.)
10. Banks
11. Non-Banking Financial Institutes
12. Company Share Holders
 Understanding the Needs and
Expectations of Interested Parties
13. Custom House Agents
14. Life Insurance / General Insurance companies
15. Travel Agency
16. Courier agency, Postal services
17. Internet service provider
18. Electricity service provider
19. Telephone service provider
20.Management System Consultants
21. Contractors / Sub Contractors
22. Customers
23. NGOs active within city / vicinity of city
24. Society (humans, animal, flora - fauna)
 Understanding the Needs and
Expectations of Interested Parties
25. Police
26. R.T.O.
27. Fire Brigade
28. Business Organization situated as neighbour
29. Political Parties active in same area where business is operated
30. Registered / Un-registered Social Organizations
31. Certification Body
32. Media
33. Educational Institutes
34. Technological Institutes
35. Our Competitors
36. Statutory compliances from Government requirement’s point of view
 Understanding the Needs and
Expectations of Interested Parties
37. Various Licences issuing authorities in specific region
38. Government approved contractors for disposal of hazardous goods
39. Transporters
40. Suppliers (Raw / Packing Material / Hardware / Machine etc.)
41. Hospitals, Doctor and Ambulance
42. Calibration service providers
43. Third party inspection for products
44. last but not the least - Goons