Communicating as a Professional

Communicating as a Professional

• Brainstorm in small groups: Imagine

you are talking to a business person.
Which aspects of her/his personality
would make you think "wow, this is a
professional"?
 Communicating as a Professional
• Professionalism: Performing at a high level

Copyright © 2016 Pearson Canada Inc. Chapter 1-9

Communicating as a Professional

• What do you think is etiquette?

 Communicating as a Professional

• Etiquette: Standards of behaviour in a given setting

1. Respect
2. Courtesy
3. Common sense
 Communicating as a Professional
• Why would etiquette be important in a business setting?
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.

Copyright © 2016 Pearson Canada Inc.