Date:08/11/2017

GTI Greentech Industries (India) Pvt. Ltd.

The Art of
QA-143-2 Delegation
Greentech Industries (India) Pvt. Ltd. 01.01.2016
Training Outline and Learning Objectives

This training module will guide you through the

process of delegation, including:
• Understand the Delegation
• Why people typically do not delegate.
• To whom you should delegate.
• The process of delegation.
• Leading the delegation effectively.
• Why delegation is important

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 Understand what is delegation?

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

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Definition of Delegation:
“The act of delegating, or investing with authority to
act for another”
OR….
“The distribution of responsibility and authority to
others while holding them accountable for their
performance.”

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Definition of Delegation:

Delegation is assigning responsibility and authority

to someone in order to complete a clearly defined and
agreed upon task while you retain ultimate
responsibility for its success.
Delegation incorporates empowering your
teammates through effective leadership, and may be
directed in any direction and used in any
organization.

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Why People Don’t Delegate

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Why People Don’t Delegate

To overcome these barriers, you must first

identify them.
• Seven barriers that you may face.
• Six barriers your teammates may provide.
• Two barriers your situation may pose.

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Barriers - Leaders Barriers - Team Members

 Not Enough Time • Not Enough Time
 Losing Control • No enough experience
 Not Getting Credit • Fear to Failure
 Loosing task you enjoy • Not their responsibility
 You can do it better • Fear of being a scapegoat
 Delegate out of job • Reaction from other team members
 No Confidence on Team
Members
Should understand clearly
• Why delegation is an essential part of
Barriers – from the being a leader.
• What benefits delegation has for you,
Situation your teammates and your team.
• Resources • How to think of ways that you may
• Hierarchy delegate to your team.

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

To whom we should delegate?

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Whom we should delegate

Before delegate to observe the following
 Skill level
 Strengths and weakness
 Ability to change
 Adoptability
 Interest and activeness
 Challenging nature
 Honesty and commitment
 Long lasting association
Find suitable employee with above qualities
Choose right person in right way not in hurry

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

The process of delegation

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Process of delegation
 Make a list of tasks
 Know your resources
 Make the list of team members
 Know skill levels of members
 Define your outcomes
 Define quality standards
 Put deadline at each stage
 Find development opportunities

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Process of delegation
 Schedule a Meeting
 Explain the importance
 State desired Results
 Give Clear Instructions
 Involve the team members
 Explain What? Not How?
 Assign accountability
 Check progress
 Collaborate on deadline
 Get a commitment
 Let go
Delegate the ownership but keep the responsibility with you

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Delegation

Introduce the Task

Determine the task to be delegated

Determine the tasks to retain
Select the delegate

Demonstrate Clearly

Show examples of previous work

Explain objectives
Discuss timelines, set deadlines

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Delegation
Support and Monitor
Schedule follow-up meetings
Review progress
Assist, when requested
Avoid interference
Publicly praise progress and completion
Encourage problem solving Let go…

Communicate delegate’s authority

Step back, let them work
Use constrained access
Don’t allow for reverse delegation

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Delegation
Ensuring Understanding
Clear communication
Ask for clarification
Secure commitment
Don’t say no to them
Collaboratively determine methods for follow-up
Allocate…
Authority, information, resources
Grant authority to determine process, not desired outcomes
Provide access to all information sources
Refer delegate to contact persons or specific
resources that have assisted previously
Provide appropriate training to ensure success

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 Leading the delegation effectively

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of
Delegation
Leading the Delegation
In General conditions
• Conduct follow-up meetings
• Support
• Encourage
• Modify
In problematic conditions
• Get Summery
• Get solution
• Wait
• Delegate corrective action
• Guard the team for reverse delegation

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

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Delegation

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

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QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Why delegation is important?

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of Delegation

Important for the company

 Save time
 Achieve more
 Increase human value
Important to the team members
 Development
 Self esteem
 Job enrichment
Important to the teams
 Efficiency
 Flexibility
 Teamwork
 Balanced work loads
 Aid communication
 Retain good team members

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

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Delegation

Successful Delegation
 Makes work easier
 Improves efficiency
 Increases employee effectiveness
 Develops employees
 Ensures that the right people do the right jobs.

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Delegation
Benefits of Delegation
Manager / Supervisor
Reduced stress
Improved time management
Increased trust
Employee
Professional knowledge and skill development
Elevated self-esteem and confidence
Sense of achievement
Organization
Increased teamwork
Increased productivity and efficiency

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Delegation

And, finally…..
“The secret of success is not in doing
your own work but in recognizing the
right [person] to do it.”
Andrew Carnegie

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016

 The Art of
Delegation

Th
an
k You
A ll

QA-143-2 Greentech Industries (India) Pvt. Ltd. 01.01.2016