Flat No.

B-1 204, Mangesh Apartment,

New Panvel, Navi Mumbai, Mumbai,
410206, India
September 19, 1989
ajaysharma198909@gmail.com
+91 8779871957

SKILLS
Good People Knowldege of
Management MS Office
PROFILE
Profile
Interpersonal
Skills 🡆 Result oriented professional,
having years of exposure in
customer service and Sale process.
INTERESTS 🡆 Experience working with people
Listening to from a diversity of backgrounds
Music & Playing and cultures.
Cricket 🡆 Strong customer service skills
(developed through retail work
LANGUAGES experience).
English Hindi 🡆 Self-motivation and ability to

Proficient Proficient take the initiative.

🡆 Ability to work well under
pressure.
Bengali Marathi 🡆 Get on well with people at all
Proficient Proficient levels, easily making good working
relationships.
Marwari 🡆 Have good presentation skills
Proficient combining sound analytical
research and clear verbal
explanation.
🡆 Seek out new responsibilities
irrespective of reward and
recognition.
🡆 Strive for quality in everything I
do.
🡆 Efficient in Creating &
Innovating new things.
🡆 Quick learner, keen to learn and
improve skills.
🡆 Applied successful solutions to
difficult problems.

WORK EXPERIENCE
Renoir Management (October 03,
consulting India Pvt 2018 - January
19, 2023)
Ltd.
Team Leader
🡆 Handling a team of 8 members
and guiding them to achieve
weekly Targets / Quarterly Targets.
🡆 Providing training to team
members and conducting weekly
objection handling sessions with
the team.
🡆 Taking care of day to day
activities of the team and manage
consistent figures of the team for
India Unit.
🡆 Involved in hiring part along
with HR to hire suitable candidate
for the profile.
🡆 Maintaining Diary and
Calendars For 3 Business
Development Directors.
🡆 Being a part of review calls with
Indian senior management team
on weekly and quarterly basis for
figures of the Business
Development team and upcoming
strategies and projection plans.
🡆 Day to Day interactions with all
of 3 Business Development
Directors morning and evening
calls for daily targets and tasks
update.
🡆 Maintaining overall databases
of 2000 active companies across
pan India and keep them update
on sage of any changes in turnover
and management team.
🡆 Weekly Call with managing
Partner CEO ( India ) on weekly
figures achieved as a team and on
upcoming projections.
K CUBE (April 01, 2011 -
COMMUNICATION July 31, 2018)
Pvt Ltd.
Team Leader
🡆 Handling a Team of 15 agents.
🡆 Manage a team of CSR”S
(Customer Service Associates) and
monitor their performance
Motivating each Team Member,
guiding, monitoring their
performance and implementing
corrective actions as required.
🡆 Being a part of BR (Business
Review) answerable for misses in
target with plan of action to
achieve same in upcoming days.
🡆 Ensuring to improve quality of
customer service and increasing
customer delight EWS
Management.
🡆 Meeting KRA & Constant check
on attainment of Process Targets
such as AHT,quality, absenteeism,
attrition, leaves and offs.
🡆 Analyze calls to identify the root
cause of complaints (RCA).
🡆 Monitor and maintain quality of
interaction with customers.
🡆 To ensure that the absenteeism
and attrition targets are within the
acceptable limits Updating and
maintaining APR (Agent’s
Productivity Reports) on daily
basis.
🡆 Conducting periodic R & R
programs to felicitate the best
performers to motivate the team
and also to create healthy
competition.

VRJ Intercall (August 02, 2009 - Star Touch India (December 01, 2007 -
Connect PVT. LTD March 31, 2011) PVT. LTD. July 31, 2009)
Senior Sales Sales Executive
Executive 🡆 Contact customers to persuade
🡆 To Take calls and ensure them to purchase services.
customer satisfaction. 🡆 Develop prospect lists.
🡆 Meeting specified targets of
Quality and Sales.
🡆 Handled team in absence of
Team Leader.
🡆 SPOC of my team and
responsible for the performance of
my team in absence of Team
Leader.
🡆 Contributed to a positive and
team oriented environment.
EDUCATION
Carlox Teachers University Indian School Certificate
B.Com, Commerce Higher Secondary, Commerce

Indian Certificate of Secondary

Education
Secondary