Professional Documents
Culture Documents
Conflict
Management
David Brown/Marketing/Junior
Patterns of Violence
• Tenet 1: Physical Aggression Is Almost Always Preceded by Verbal Aggression
• Small problems --> Big Problems
1. Complementary patterns.
• Styles that are different but
mutually reinforcing.
• Engage vs. avoid.
1. Symmetrical patterns.
• Styles that mirror each other.
• Attack-attack.
• Escalatory spirals.
Jack Dutcher, Sophomore, Accounting
The Midrange Zone of Effectiveness
• Low productivity occurs when conflicts are not identified or when people
indulge in unrestrained emotions
• Venting Vs. Avoidance of Conflict
• Custody example
• People have long memories for bad treatment