CRISIS MANAGEMENT

Presented by – Rohan, Varun, Kaustubh, Arzoo, Pratikraj, Suraj and Mehul

Crisis Management

 Crisis is any event that is expected to lead to, an unstable

and dangerous situation affecting an individual, group,
community or whole society.

 The art of dealing with sudden and unexpected events which

disturbs the employees, organization as well as external
clients refers to Crisis Management.
 Feature

 Activities and processes

 Response
 Coordination
 Communication
 Patient
 Regular in touch
TYPES OF CRISIS

Financial crisis Technological Crisis

Naural crisis (kerala floods) Workplace Violence (Manesar Incident)
Manage crisis management

 Have a plan
 Identify a spokesperson
 Be honest and open
 Keep employees informed
 Communicate with customers and suppliers
 Update early and often
 Don't forget social media
Crisis Management Team

 A Crisis Management Team is formed to protect an organization against the adverse effects of crisis. Crisis
Management team prepares an organization for inevitable threats.
 Crisis Management Team is formed to respond immediately to warning signals of crisis and execute relevant
plans to overcome emergency situations.
How does CMT handles?

 Understand the main areas.

 Prioritize the issues.
 Must handle critical situations well.
 Double check your information .
Example of Unsuccessful crisis management
Example of successful crisis management
THANK
YOU..!