Foundations Concepts: Business Process

Udayan Shinde 2011

Charles Scwab
Traditional stock trading model ? Technology adaptation Why discounts? New facilities/services Discount broker to Leader in online financial services Analyze contribution of IS, decision support system, communication
Udayan Shinde 2011

Process Modeling
Document Flow Diagrams Flowchart Structured English Business Process reengineering

Udayan Shinde 2011

Process Modeling
Data Flow Diagram
Entities Processes Data Stores Data Flow
Does not capture details like sequence, timing nor the detailed logic and pyhisical devices
Udayan Shinde 2011

Process Modeling
Data Flow Diagram

Udayan Shinde 2011

Process Modeling
Data Flow Diagram

Udayan Shinde 2011

Process Modeling
Flowcharts
Used to document essential details Express sequence and logic of procedures using standardized symbols

Udayan Shinde 2011

Process Modeling

Udayan Shinde 2011

Process Modeling
Structured English
Represents Precise logic or a procedure Uses limited forms such as sequence, iteration and selection using if-then or if else etc

Udayan Shinde 2011

Process Modeling
Structured English IF customer has a Bank Account
THEN IF Customer has no dues from previous account THEN Allow loan facility ELSE IF Management Approval is obtained THEN Allow loan facility ELSE Reject ENDIF

ENDIF ELSE Reject ENDIF

Udayan Shinde 2011

Process Characteristics
1. 2. 3. 4. 5. 6. 7. 8. Degree of Structure Range of Involvement Level of Integration Rhythm Complexity Degree of reliance on machines Prominence of Planning and Control Attention to errors and exception
Udayan Shinde 2011

Business Process Performance

1. 2. 3. 4. 5. 6. 7. Activity Rate Output Rate Consistency Productivity Cycle Time Downtime Security
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Communication
1. 2. 3. 4. Improve communication Allow communication Eliminate unnecessary communication Systematic communication

Udayan Shinde 2011

Decision Making
1. 2. 3. 4. Intelligence Design Choice Implementation

Udayan Shinde 2011

Process Characteristics
1. Degree of Structure

Structured
Completely well documented and effective

SemiStructured
Some aspects still rely on human judgment and

Unstructured
Intangible Trial and error

Use of IS to impose level of structure suitable for the activity

Udayan Shinde 2011

Process Characteristics
2. Range of Involvement

Involvement of People
Too many or too few Doers vs Checkers

Deciding how much involvement by which participants is critical for efficiency

Udayan Shinde 2011