Policy and

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Regulatory
 Objectives
• Policy Development and
Legislation
• Implementation of Standards
• Advocacy
• International Accreditation
 Policy Development and Legislation

• The star classification is adopted in Malaysia’s spa

industry, rating a spa from one star to five star.
• In reflexology industry, each business is classified in
three categories: Silver, Gold, and Platinum.
• Spa or reflexology operator can contact Ministry of
Tourism’s registrar for registration, license
application, and business rating.
• For business rating, officials of Ministry of Tourism,
Ministry of Public Health, Ministry of Human
Resource, and Ministry of Housing and Local
Government to evaluate and rate the business.
 Classification Standards
1) Statutory Compliance
* worker must work in a three-star spa business which is approved by the Ministry of Tourism;
* Work permit will be issued based on the real demand of labor, calculating on the therapist:
bed ratio of 3:1 and on the employment ratio of local: migrant worker of 3:1
* the minimum wage of a migrant worker is set at 1,500 ringgit (a minimum wage of worker in
spa therapist is 1,700 ringgit).
2) Facilities and Equipment
* good standard/high quality
3) Products, Spa Treatments, and Wellness Program
* Organic/Non products
* Bali/Malay Treatments
* Wellness Programs endorsed by AMSPA/MAWSPA/MATID
4) Standard Operating Procedures
* Good Practice Guideline on Reflexology for Reflexologist Practicing in Malaysia
5) Staff
* Certificate in Reflexology
6) Qualitative and Aesthetic Requirement
* http://www.motac.gov.my/en/pln/category/44-garis-panduan
Example of Standard
 Advocacy

• A process of supporting and enabling

the spa business for views/concerns/
information and services.
• AmSpa/MawSpa/MatiD
 International Accreditation
• ASEAN Spa Services
a) the place
b) the service
c) the people
d) the products
e) the equipment
f) management
g) environmental practices