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ERP for

RESTAURANT

Nguyen Son
Senior Solution Consultant
Oracle Netsuite, Global Business Unit
Dec 2022
MENU

1. Solution Alignment

2. Solution Overview

1. Financial Management

2. Sales Operation  Netsuite Order to Cash

3. Inventory Store  Netsuite Inventory

3. Key Differences – Why Oracle Netsuite.

4. Case Study

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NetSuite Value Chain Assessment – RESTAURANTS Current Potential

PRIORITIE
FUNCTIONAL AREA MANUAL FOUNDATIONAL COMPETITIVE BEST IN CLASS
S
Daily summary integration from POS to ERP, no
No POS integration, manual journal entries from guest check detail in ERP, dashboards are not Line level, detail from POS to ERP, bi-directional One system of record for item, recipe, menu,
Restaurant in a Box high/med/low
POS to ERP, no guest check detail in ERP industry specific, KPIs not readily available for data flow, restaurant specific dashboards & KPIs restaurant and financial management
daily consumption

Single view of item record across locations, shelf


Manual on spreadsheet, no visibility into actual vs. Item visibility across multiple locations and
Inventory Management high/med/low
theoretical COGS
Multiple fragmented systems of record to sheet cycle counts, real-time actual vs
concepts
theoretical view of COGS

Real-time, streamlined utilizing pars and reorder


Workflow and exception notification, pricing
Procurement & No centralized PO, manual, spreadsheet driven, points, purchase and payable activity with Global vendor scorecards, onboarding and vendor
high/med/low models, purchase contracts, integrated ingredient
Replenishment disparate systems, time consuming increased spend control and visibility, PO tracking,
life cycle management, 2-way/3-way match
collaboration
multiple locations

Manual on spreadsheet, no shift transaction Shift transaction automation via a scheduling


Fully integrated scheduling and payroll solution, Advanced labor forecasting and real-time labor
Labor & Scheduling high/med/low automation, limited forecasting, labor journal solution, no time and attendance detail in ERP
real-time labor detail by role/department in ERP reporting & analytics
entries (manual journal entries required)

No ticketing system, managed through notes in Centralized facility management across locations
Operations Management high/med/low Disparate systems, internally managed Real-time profitability across all operations
logbook and/or manual tracking in spreadsheet & concepts, integrated quality management

Automated drip campaigns, centralized gift and


Marketing, Loyalty & Guest Guest database managed in loyalty solution, Unified system of record and KPIs for guest,
high/med/low Limited or basic guest contact information loyalty tracking, catering and delivery lead
Services limited email marketing loyalty and guest service management
management

AR, AP, monthly reporting with limited


Centralized management across locations & Real-time data and configuration of reports, sales
Financials & Accounting high/med/low integration, manual journal entries from POS to Multiple tools & technologies internally managed
concepts tax, approval routings and workflows
ERP

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What are your functional requirement?

Enterprise Resource Planning


Interco

Financial Accounting

Accounts Cash Bank Accounts


Receivable Management Reconciliation Payable

Order to Cash Design to Build Procure to Pay


Item, Inventory, Recipe

Financial Reporting & Consolidation

SuiteCloud Platform
Saved search – KPI – Dashboard – Integration - Analytic

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Solution Overview: Full Solution for Restaurant & Retail

PROCESS
Ingredients Cost
Fill in Stock

Kitchen
Menu Menu Plan Guest Forecast Operation Daily Menu Plan Order/Booking Plan to Procure

miscellaneous

Demand and Item360 Calculate Calculate Procure Stock Purchase


Plan to Procure Supply Planning Demand Plan Supply Plan

Manage Vendor Purchase Order Approve Receive Create Review Vendor Bill Monitor, Analyze,
Procure to Pay Master Purchase Order Purchase Order Vendor Bill A/P Aging Payment Alert

Create Sales Review A/R Aging Monitor,


Order to Cash Order Validation Invoice Customer Accept Customer Payment Analyze, Alert
Order Pick, Pack, Ship

6 Confidential – © 2020 Oracle Restricted


NetSuite Stairway
For Restaurants

Dominate
Accelerate
Expand • Integrated online and 3rd party
Elevate ordering
Establish • Franchisor add-on module
• CRM and marketing automation
• Loyalty
• Multi-concept expansion
• Automated kitchen with IoT
• Labor, scheduling • Royalties and fees • Reservation and waitlist
• Franchise lifecycle
and robotics
• Integrated POS • Streamlined payroll management
• Talent management • AI to drive guest engagement
• Financials • Forecasting and budgeting management
• • Advanced reporting • Predictable profitability • Restaurant in a box for multi-unit
Inventory
• Role-based dashboards • Central Kitchen and menu expansion
and reporting management
• Procurement and vendor
management
• Fixed asset management

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Agenda

1. Solution Alignment

2. Solution Overview

1. Financial Management

2. Sales Operation  Netsuite Order to Cash

3. Inventory Store  Netsuite Inventory

3. Key Differences – Why Oracle Netsuite.

4. Case Study

8 Copyright © 2022, Oracle and/or its affiliates


NetSuite: The Numbers

The first
cloud company 31,000+
Customers worldwide
Global Business Unit

6,000+
Customers in 215+
Countries and Record
Dependent
Territories
Growth New logos in last 12 months

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Trusted by 31,000+ Customers
Every Size. Every Industry. In Every Part of the World.
Wholesale
Software Services AMP Nonprofit Manufacturing Retail
Distribution

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NetSuite AI
Machine Learning
Advertising SuiteAnalytics
Media & Publishing Predictive
Software WorkBooks
Services Reporting
Multi-book Nonprofit KPI’s & Dashboards
Multi-language Manufacturing
Multi-currency Wholesale Distribution
Multi-country tax compliance Retail
ERP
Financials Master Data Management
PSA
SCM
Point & Click Customization
Omnichannel Commerce
Powerful Scripting
CRM
Visual Workflow Builder
HCM
Integration APIs
BFN
No Version Lock
INTELLIGENCE
Built-in Platform
Built for the Cloud
Multi-tenant
INDUSTRY
Built on Oracle Stack
Built to Run a Business
Unified Data Model ONEWORLD
Everyone on Same Release

ERP/COMMERCE/PSA

SUITECLOUD PLATFORM

UNIFIED CLOUD PLATFORM

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Solution overview POS
ERP

Financial Accounting

Order Kitchen

Design to Build/
Inventory Management

Shelf Report Inventory


Integration Order to cash/
Procure to pay
Return to credit
Return to debit

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System Using

System Sales Operation Accounting Procure to Pay Inventory Financial


Management Control
POS • Promotion • Restaurant • Restaurant • Restaurant
• Sales Revenue Purchasing Inventory
• Store Report • Shelf to Sheet
• Waste Record

Oracle • Coupon • Consolidated • Purchasing • Recipe Mgt • Financial


Netsuite Management Payment Process • Transfer Order Segments
• Cash Sales • A/R • Vendor A/P • Replenishment • COGS
• Consolidated • A/P Aging Calculation
Invoice • G/L • Financial
• Restaurant Statement
Revenue • Consolidation
Consolidation

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Restaurant by Role Base

Kitchen Waiter Cashier Restaurant Manager

• Cook Record • Order taking • Payment


• Promotion Applied
• Menu Plan
• • Daily Sales Sync
Shelf to Sheet • Shift Close
• • Shift Close
Purchase Request
• Inventory Receive
• Waste Record

• Inventory • Cash Sales


Counting • Consolidated
• Inventory Invoice
Consumption
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NetSuite AI
Machine Learning
Advertising SuiteAnalytics
Media & Publishing Predictive
Software WorkBooks
Services Reporting
Multi-book Nonprofit KPI’s & Dashboards
Multi-language Manufacturing
Multi-currency Wholesale Distribution
Multi-country tax compliance Retail
ERP
Financials Master Data Management Restaurant & Hospitality
PSA
SCM
Point & Click Customization
Omnichannel Commerce
Powerful Scripting
CRM
Visual Workflow Builder
HCM
Integration APIs
BFN
No Version Lock
INTELLIGENCE
Built-in Platform
Built for the Cloud
Multi-tenant
INDUSTRY
Built on Oracle Stack
Built to Run a Business
Unified Data Model ONEWORLD
Everyone on Same Release

ERP/COMMERCE/PSA

SUITECLOUD PLATFORM

UNIFIED CLOUD PLATFORM

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SuiteCloud – Built in Platform
Flexible, Powerful, Complete

CAPABILITIES

Global Mobile 100% Browser Global Search Reporting Digital Assets SuiteSocial
Language Mgt Tablets, Watch Browser Google the Suite Create Complex Manage Unstructured Collaboration Tools
iOS Android Independent forms & reports Data

DEVELOPMENT & DEPLOYMENT

SuiteConnect SuiteScript SuiteTalk SuiteAnalytics SuiteBuilder SuiteFlow SuiteBundler


Cloud Data Programmable Cloud App Built-in Business Point-and-Click Visual Workflow Cloud Application
Integration Logic & UI Integration Intelligence Customization Implementation Distribution

OPERATION

Scalability Security Compliance Transparency Assurance Process Tests No Version Lock


Enterprise Elastic SSAE 16 Type II PCI DSS 24x7 System Status 99.5% Uptime Pre- Production Overnight Upgrades
Capacity SOC1/ISAE 3402 SOX & Ops Guarantee Sandbox

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NetSuite Unified Data Model
External Applications
Middleware
Other SaaS Applications

External FTP Custom Code


Partners/Middleware

+
Endpoint
Pre-built Connectors

AR / AP POS DATA
VENDORS
FINANCIALS MENU ITEMS
EMPLOYEES
REPORTING INVENTORY Custom Code
GUESTS
User-driven Export Partners/Middleware
SUITEANALYTICS SHELF TO SHEET and Import Pre-built Connectors

ETL Tools
Custom Code

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Flexibility By User Type

SuiteApp Cloud Data Integration

Custom Custom Web Services SuiteBundler


Forms Reports Integration App Development

// _ ( )
>> { }
Personalize Custom Custom Custom Custom Code SuiteScript
Dashboard Searches Fields Records

END USER BUSINESS ANALYST DEVELOPER

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SuiteCloud Developer Network

A wide selection of third-party Payments


applications for specific industry
or business needs is available CRM
Business
Intelligence
through the SuiteCloud
Developer Network

500+ 700+
Industries HRMS

Partners SuiteApps
Productivity Finance

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Store Operation + Order to Cash Process

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POS Data Flow – Summary Level
Sales Daily

Key Discussion Points:


• Master Data:
- Restaurants/Stores
- Inventory Items
- Employees
- Guests
POS Restaurant Menu Items Guest Check Daily Sales &
• Transactional Data: Payments
- Location
- Date
- Items by location by day
- Consolidated Payment
- Cash
- Check
- Gift Card
- Credit Cards by type
- Consolidated Invoice Location Items Consolidated Consolidated Journal Entry
• Integration Options: Payment Invoice
- Prebuilt Partner Integration
Full Order Sync (Transactions & Financials)

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POS → NetSuite Integration Overview

Restaurant/Retail POS Integration Bundle Unified NetSuite

Creates NetSuite Records • Income statement


• Location & Revenue Center Financial Management • Cash flow statement
• Daypart • General ledger
Export/API Drives Process
• Kit/Package Item Areas
• Discount, Service Charge
• Payment Type Item Record • Item360
• Recipes & ingredients
Management • Units of measure

• Shelf to sheet counts


• Real-time visibility
Inventory Management • Accurate COGS
Creates NetSuite Transactions &
Drives GL Impact
• Consolidated Invoice
• Streamlined procurement
• Consolidated Payment Records Drives Process Procurement & • Vendor management
Export/API • Credit Memo (Voids) Areas
Replenishment • Ingredient lifecycle
• RMA (Returns)
• Financial Segmentation

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Master Data Integration

? ?
Restaurant POS NetSuite

Loyalty
Guest Customer

NetSuite Inbound Tables Invoice/Payment/Service Charge


Guest Check
Journal (Summary)
Void/Return Recipes/Sub Inventory
(Negative Guest Check) Recipes Consumption

Payment/Tender Menu Development

Tip/Gratuity

Price List Price List / Menu Item/Combo

Menu Items Inventory Item/KIT

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Dashboard, Reminders, KPI’s, Reports

KPI’s Reports
• New Guests • Income Statement filterable by Revenue
• Total Guest Count Center, Daypart, & Order Type
• Sales • Guest Profitability
• Sales $ Per Guest • A/R Aging
• Revenue by Location & Revenue Center • A/R Register
• $ of Orders • A/R Payment History by Invoice
• # of Orders • A/R Payment History by Payment
• Guest Check Average • Sales Orders by Guest
• RevPASH • Invoice Register
• Open Invoices
• Guest Balances & Credit Limit Status
Metrics • Guest LTV
• Increase in New Guests • Guest Rank
• Increase in Average $ Per Guest • Accounts Receivable Cash Outlay
• Increase in $ of Orders • Guest YTD Sales
• New Guests v Existing Guests Sales Report

• Graph trends by
sales, revenue,
guests and much
more

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Inventory Management

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Item Types

Key Discussion Points:


• Standard: Inventory and non-inventory
items for sale and for purchase (menu item = Standard Service
burger).
• Service: Tips, catering fees, ect.
• Kit: Individual menu item that is sold as a
grouping of ingredients (bread, lettuce,
onion, tomato, burger patty).
• Sub-kit: Grouping of ingredients within a
grouping of ingredients for an individual Recipe (Kit) Assets
menu item (burger patty = ground beef,
pepper, garlic, salt).
• Assembly: Finished good, consisting of raw
materials (soup).
• Assets: Non-inventory items that depreciate
• Discount & Delivery Items

Sub Recipe (Sub-kit) Recipe to Cook

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Netsuite Inventory Management

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Restaurant Inventory Supply on Netsuite
Supply Planning

Supply Kitchen Operation Sales and Guest

 Supply Sourcing  Item Menu  Reservation


 Leadtime  Recipe (Menu/Ingredient)  Order Taking
 Inventory and Sales  Menu development  Delivery
Forecast, Seasoning  Menu Plan (Daily,  ...
 Purchase Orders Forecast)
 Purchasing & Process
 Waste
 Min/Max and Safety Stock
Recipe &
Ingredients

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Ingredients

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Manage Inventory Transactions

Key Discussion Points:


• To move inventory between one restaurant to
another, Transfer Orders should be used.
• To move inventory between virtual locations, Procure & Transfer Orders Manage Transfer Order Manage Transfer Order
Inventory Transfers should be used. Replenishments Item Fulfillments Item Receipts

• An Inventory Adjustment should be


performed when actual inventory is out of
sync.

Inventory
Restaurant Register Sale Inventory Adjustments
Locations

Sales Shelf to Sheet


Management

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Shelf To Sheet Inventory

Key Discussion Points:


• How often counts are performed:
- Ingredients/beverages
- Paper, to-go products, etc.
- Retail products
- Other inventoried items
- Shelves Create Count Templates Conduct Physical Count Enter Counts in NetSuite
• Storage Areas
• NetSuite system of record for Recipes • Shelves
• Inventory count storage locations
• Configurable

Submit Count

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Intercompany Transactions

Key Discussion Points:


• Built in subsidiary hierarchy allows for Intercompany PO Intercompany Sales
organized monthly close and needed ABC Order ABC
drillable dual currency consolidated
reporting
• Included support for intercompany sales,
purchasing and journal entries

1:1, 1: many, many:1, many:many

Intercompany Intercompany Sales


Vendor Bill Invoice

Month End Reconciliation Reports

Month End Eliminations

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Procurement & Replenishment

Key Discussion Points:


• Item 360 dashboard provides demand
information, supply information, and Email to Vendor
historical sales
• Purchase Order can be emailed directly to
vendors
• Approval process pre-configured
• Employees can enter purchase requests that
will become purchase orders (optional)
Purchase Order Receipt/Transfer Process Vendor Bill Bill Payment

Vendor Returns

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POS & A/P Integration
(purchase from vendor, manager approval)

POS
Transaction integration at
Menu Item level

Consumption using Kit/Menu Item


NetSuite components
Integration POS POS

Inventory
Direct Order

Location Manager
Vendor

Approved vendor invoice for


payment
AP Service Provider
Bill approval
Vendor master and outbound
payment
Invoice

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POS & A/P Integration – Option 2
(NetSuite PO for purchases, manager approval)

POS

Transaction integration at Menu Item level


Consumption
Analytics
Consumption using Kit/Menu Item
components Integration POS POS
NetSuite

Goods receipt Reorder point or manually generated PO


against PO

Exceptions Bill Approval


AP Service Provider
2 or 3 way Match bill auto approved
Location Manager
Invoice Vendor

Approved vendor invoice for payment

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Waste Records

Key Discussion Points:


• Accurately reflect waste records via
POS integration in NetSuite inventory
and financials
• Transactional detail will come from
POS at the item-level into NetSuite
• Inventory adjustments, GL impact,
waste reporting and KPIs will be
updated in near real-time
Waste Entered Inventory Adjustment Auto-Posting to GL Customizable
Integration
in POS Created Reporting and KPIs

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Dashboard, Reminders, KPI’s, Reports

Inventory Reports DEMAND PLANNING


INVENTORY/ITEMS • Demand History by Item
• Inventory Profitability • Item Demand Plan by Item
• Current Inventory Status • Item Demand Forecast vs. Actual
• Physical Inventory Worksheet
• Inventory Valuation KPI’s
• Inventory Revenue • Inventory Turn
• Inventory Back Order Report • Inventory Aging
• Inventory Activity Detail • Time to Ship
• Items Pending Fulfillment • Discount Rate Per Order
• Inventory Turnover • Gross Margin by Item
• Transfer Order Register • Shipping Cost
• Item Price Alert • Payables Turn
• Advanced Search by Price • DPO – Day Payables Outstanding
• Item Availability • PO Cost Optimization
• Item Sales History • Vendor Fill Rate
• Vendor Rank • Vendor Average Days Late
• Gross Profit by Item • Vendor Returns #
• Sales by Item • Vendor Returns $
COST ACCOUNTING • Value of Open Purchase Orders
• Production Variances by Item • % On Time
• Purchase Price Variances by Item • Inventory Carrying Cost
• Planned Standard Costs by Cost Variance

KPI Scorecard
• Warehouse Operations
• Vendor Performance
39 Copyright © 2022, Oracle and/or its affiliates. All rights reserved • Procurement
Agenda

1. Solution Alignment

2. Solution Overview

1. Financial Management

2. Sales Operation  Netsuite Order to Cash

3. Inventory Store  Netsuite Inventory

3. Key Differences – Why Oracle Netsuite.

4. Case Study

40 Copyright © 2022, Oracle and/or its affiliates


ERP Decision Making Criteria • 100% true Cloud software
• One version for all customers
• Two (2) upgrades per year –
no version lock (EVER)
• Guarantee 99.7% uptime –
averaging 99.96%

• Single Platform
• 32,000+ customers
• 217 countries • Predictable Cost annual cost
• Oracle + NetSuite TCO model
COMPANY TECHNOLOGY
• Last ERP you will ever buy • Fixed fee implementation
• Industry Focused • Fastest time to value for
software
• Increased and expedited ROI
• Flexible payment options
SERVICE &
FUNCTIONALITY SUPPORT

• 24/7 Global Customer Support Options


• Easy-To-Use and Configure • Direct NetSuite Account Manager for your
• License only what you need business
• Pre-Built Business BI & • Most extensive self-help tools on the market
Reports • 3,000+ consulting hours & over 20+ years of ERP
• SuiteCloud Developer Tools deployments
• NetSuite Certified Alliance Partner program

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Built for Restaurant & Hospitality Companies

Vertical Focus Transparency & Operational Success Stories


• Dedicated restaurant industry Efficiency
experts in: • Single, unified, cloud
• Implementation Restaurant Management system
• Account Management • Increase revenue & reduce
• Support labor and COGS
• Product Management • Platform for growth:
• Executive team • POS Integration
• Pre-defined Roles, Dashboards, • Franchise Management
KPI’s & Reports • Commissary
• SuiteSuccess Leading Practices

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Financial Management

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Financial Management

Subsidiary Management Reporting Dimensions Financial Visibility

Challenges Challenges Challenges


• Manual consolidation • Limited data classification • Lack of real-time visibility
• Multiple systems or • Too many GL accounts • Struggle to get granular
instances • Limited/inflexible reporting business information

Solutions Solutions Solutions


• Continuous real-time • Financial segments to • Cloud-based, real-time
Consolidation provide granular reporting system with business alerts
• Automated intercompany and KPIs
• Built-in reports and
transactions searches that can be • Ability to report on business
configured dimensions

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System Architecture

LEGACY NETSUITE

Consolidated Reporting Engine

CRM

AR AP
General Ledger General Ledger GENERAL
LEDGER

ORDERS INVENTORY
Project Project
AP Subledger AR Subledger AP Subledger AR Subledger
Subledger Subledger

PROJECTS

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Financial Management

Key Discussion Points:


• Financial segments flow from transaction
and entity records through to the General Define Subsidiary Chart of Segmentation Bank and Credit Currencies and
Ledger and Chart-of-Accounts, allowing for Structure Accounts Strategy Card Exchange Rates
reports to be run by a number of dimensions Reconciliation
• Exchange Rate integration provides accurate,
automated exchange rate updates on a daily
basis
• Allocation and amortization schedules
ensure that expenses are dealt with on time
and accurately
Budgeting Allocation Amortization Intercompany Period Close
Schedules Schedules Management Management

Financial Budget Reporting Journal Entries


Reporting

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Reportable Dimensions

Key Discussion Points:


Restaurant Industry-Specific Chart of Accounts (COA)
• Import-ready Leading Practices COA
- Unified COA
Revenue
• Financial Segments: Location Department Menu Daypart Order Type
Center
- Restaurant Location
- Product Category
• Restaurant • Cost Center • Menu (Sea Food) • Bar • Breakfast • Dine-In
- Cost Center
Location
• Restaurant Segments: • Sales Channel ‒ Entrée • Dining Room • Lunch • Take-Out
- Daypart ‒ Salad • Lounge • Happy Hour • Catering
- Order Type
• Menu 2 (Wine) • Drive Thru • Dinner • Delivery
- Revenue Center
‒ Wine 1
‒ Wine 2
• Menu 3 (Drink)
‒ Beer 1
‒ Beer 2

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Fixed Assets

Key Discussion Points:


• How assets are currently tracked
• Depreciation methods used
• Serial number and model tracking
Accept No
• Maintenance tracking proposal ?
• Capital lease tracking
Purchase order Vendor bill Asset proposal Reject proposal
• Operating lease tracking Lease proposal
Yes

Revalue assets Asset disposal Run depreciation Generate assets/lease

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Dashboard, Reminders, KPI’s, Reports

Financial Reports RECEIVABLES


FINANCIAL • Guest Profitability
• Income Statement • A/R Aging
• Comparative Income Statement • A/R Payment History by Invoice
• Balance Sheet • A/R Payment History by Payment
• Comparative Balance PAYABLES
• Cash Flow Statement • A/P Aging
• General Ledger • A/P Register
• Trial Balance • A/P Payment History by Bill
• Chart of Accounts • A/P History by Payment
• Realized Exchange Rate Gains and Losses • Open Bills
• Unrealized Exchange Rate Gains and Losses
• Inventory Probability
SALES TAX KPI’s
• Sales Tax Liability By Agency • Finance FTE Cost as % of Rev
• Sales Tax Liability By Tax Item • Gross Margin
• Sales Tax on Sales • Gross Profit
• Sales Tax Analysis • Financial Close Days
BANKING & BUDGETING • Churn Guest
BUILT-IN REPORTS KPI’s & METRICS • Bank Register • Net Profit %
• Graph trends by sales, • Fully customizable key • Budget Income Statement • Profit
revenue, guests and much metrics • Budget vs. Actual • Average Deal Size
more • Cash Statement • Operating Expenses
• Payables
• Receivables
• Average Days to Pay
• Average Days to Receive
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