ONLINE SALES team

agile & cross-functional

Porsche Finance Group Romania/ October 2020

Internal
WHY?
• Pandemic conditions – social distancing
• Market pressure
• Competition & trends
• Profitability
• New external factors:
• New customers
• New demands

Internal
Internal
Why you?

COMPETENCE EXPERIENCE ATTITUDE

Internal
What is Agile – Values and Principles
People over processes and tools

Respond to change rather than

follow a plan

Working prototypes over

excessive documentation

Customer collaboration over

rigid contracts

Internal Source: Embracing Agile - DARRELL K. RIGBY, JEFF SUTHERLAND, AND HIROTAKA TAKEUCHI, Harvard Business Review 2016
 IN scope
• ONLINES SALES activities ONLY
• Coordination & implementation of
selected projects
• Digital know-how acquisition
• Mapping the online customer journey &
the seamless online & offline integration
Internal
NOT in scope
• Ongoing projects which do NOT
have an online sales component
• Any new project ideas outside the
list will be first discussed and
prioritized accordingly
Projects

Internal
How will we work &
what will be different
• Meet regularly to discuss status and pain
points, learnings & opportunities for each
project
• Clear responsibilities for each teammate in
one or more projects
• Dedicated time needed for individual work &
team meetings
• Decisions are taken within the team - people
are empowered to take responsibility and act
• We will work in sprints & report on results
• Reporting to Top MM monthly

Internal
What are our TEAM values & focus?

CUSTOMER CUSTOMER EMBRACE MEET TEAM FIRST NOT

FIRST EXPERIENCE CHANGE AND REGULARLY & INDIVIDUALS -
AND ONLINE THINK COMMUNICATE MOTIVATED
JOURNEY CREATIVELY CONTINUOUSLY TEAMMATES

SPLIT BIG GET FAST GET FEEDBACK, KEEP GOING UP,

PROJECTS IN RESULTS AND LEARN AND EVEN WHEN
SMALL STEPS FEED ON THEM IMPROVE ENTHUSIASM IS
(SPRINTS) LOW
Internal
How will MANAGEMENT help?
Facilitate time for us to work on their team tasks & meet

Reinforce ONLINE SALES team importance and independence within department/division

Empower us with decision making powers & independence

Support us with your know-how and experience

Allow for mistakes & help us learn from them

Don’t expect perfection & full project deployments

Provide brutaly honest & open feedback and guidance in our monthly report meetings

Internal
Next…

1st team meeting:

Monday, October 26th at 14hrs

1st Management report -

November 2020 - TBD

Internal