VeriLoan

Loan Origination & Servicing

Rayan MHIDLI
15/12/2015
Agenda
• VeriPark Introduction
• VeriLoan overview
• Retail loan orgination process
• Corporate credit approval process
• Rule Engine
• Scoring
• External bureau integrations
• Servicing
• Collection
• Wrap up
 Solutions provider
specialized in
finance

Solutions provider specialized in finance Our Highlights

– Established 17 years ago – 2015
– 380+ employees
– 2014 Microsoft Global ISV for Dynamics CRM in FSI
– Multinational Company – Offices in Dubai, Istanbul, Cairo, Riyadh, London &
– 2014 Dynamics ISV of the Year for MEA
Izmir
– Banking / Finance know how – 2012 / 2013 Microsoft Customer Excellence Award in FSI
– 2011 Microsoft Global Partner of the Year, Dynamics FSI
– 2010 Microsoft Global Partner of the Year, Dynamics FSI
 Global ISV structure
Microsoft Partner Eco-system
200,000 Plus Partners
30,000 MBS Partners (For
ERP/CRM)
Only 16 Global ISV
Only 1 Global
ISV for BFSI
Benefits of Global ISV
• Special DPL price for
unlimited user base –
extensive cost saving on MS
license
• Easy access to Microsoft and
their quality assurance
practices
• Access to Microsoft R&D team
in US
• Banking, Insurance &
Financial domain expertise –
Necessity for becoming an ISV
CSP Relationship
• CSP ( Cloud Solution
Provider): Veripark is also
a CSP partner with
Microsoft
• entitles VeriPark to
offer all cloud based
offering from MS –
CRM Online, Azure
and O365
• Can act as DPOR
(Digital Partner of
Record) for clients –
Already a DPOR for
Barclays & Deutsche
Bank
VeriBranch VeriTouch VeriLoan VeriLink
Omni-Channel Acquisition, Retention Loan Origination Integration
Delivery & Cross-sell & Servicing Connectors

• Internet Banking • 360 Degree Customer View • Personal Loans • Temenos / T24
• Mobile Banking • Know Your Customer • Auto Loans • Oracle / FlexCubE
• Call Center Banking • New Customer Enrollment • Mortgage • InfoSvs / Finacle
• SMS Banking • Contact Center Automation • Credit Cards • VISA / CMS
• Kiosk / Self-service Banking • Complaint Management • Credit Bureu Integration • Misys / Equation
• Branch Automation • Prospect Management • Scoring • TCS / Bancs
• Teller • Marketing Campaigns • Product credit policy • AFS / Vision+
• Seller • Loyalty Management • Deviations & approvals • FIS / Cortex
• Advisor • Cross-sell & Up-sell
VeriLoan
• Personal Loans
• Auto Loans
• Mortgage
Loan Origination • Credit Cards

& Servicing • Credit Bureu Integration

• Scoring
• Product credit policy
• Deviations & approvals
VeriLoan Features
Origination Rule Engine Mobility Support

• Eligibility calculators • Product policy definition • Tablet based sourcing

• Form printing & scanning • Strict policy enforcement • Direct Sales Agents
• Exceptions management • Improved TATs
• Approvals hierarchy

Servicing & Management Scoring Engine E-forms Support

• Product builder • Built-in score card • Web based applications

• Interest accruals implementation • Brokers / dealers /
• Posting to general ledger • Instant approvals consumers
• Customer service requests

Collections Management Flexibility Servicing

• Segment based strategy • Easy to add fields to forms • Restructuring

• Activity management • Easy to change the process • Re-financing
• Proactive alerts • Easy to change letter templates • Early repayments
• Repayment plan generation

7
Solution Overview

8
VeriLoan References
Awarding Deposits, Card Spends, Channel Usage and Referrals

Loan origination of
SMS based loan personal loans, credit card
applications and auto loan

Personal loans, credit card, Housing loans automation

auto and mortgage including e-Forms
automation

Mortgage origination in Instant loan bookings from

300 branches of Sekerbank Internet

9
Logical Architecture

10
Why CRM?

11
Benefits of using CRM

More sales Less cost Faster TATs

More Sales
• Prospect management
• Cross-sell management
• Referrals management
• Pipeline visibility
• Missing documents
• Conditional approvals, etc.
• Extended reach of CRM
• Social media
• SMS
• Supermarket

13
Selling loans in supermarket

14
Less cost
• Built-in duplicate detection
• Unification of on-boarding
• Data quality enforcement
• Common KYC process
• Common blacklist checking
• Bulk account opening can support loan products
• Re-use of integration layer will save costs
• Re-use of organizational hierarchy

15
Faster TATs
• No re-keying from sales system to origination system
• Tablet based origination for Direct Sales Agents
• Built in Service Level Agreements of CRM workflows
• Escalations
• CRM’s built-in queues
• Paper-less workflows

16
Retail loan origination process

17
Retail Loan Origination Process
E-Origination /
Direct Sales /
Branch
Credit Analysis Approvals

Scanning Contact Point

Verification Operations

Data Entry Systems Check Onboarding

18
Checking Eligibility
Requested product – vehicle loan

20
Requested product – home loan

21
Capturing Applicant’s Liabilities

22
Eligibility Results

23
Offer Letter Printout

24
Application Step

25
Built in scanning support

26
Systems check for blacklists

27
Contact Point Verification – CPV Home

28
Contact Point Verification – CPV Office

29
Credit Analysis

30
Loan Origination Dashboard

31
Corporate credit approval process

32
Corporate Credit Approval Process
Prospect Capture,
Qualification & Documentation &
Assignment Collaterals Facility Release

Corporate
Approval of Credit
Customer Post Sanction
Proposal
Enrollment Servicing

Underwriting & Portfolio

Preperation of
Credit Analysis Monitoring
Credit Proposal

33
Corp Credit Approval Features
Prospect Management
• Upload / dedup
• Initial call
• Qualification
• RM queue assignment
• Call & visit tracking
Customer Enrollment
• CIF reservation
• Document collection
• Capture company, group
details
• Capture shareholder, director
• Perform AML & blacklist check
Credit Proposal Prep
• Facilities sought
• Collaterals offered
• Current exposure levels
• External credit checks
• Terms & conditions
Credit Analysis
• MRA integration
• Ratio analysis
• Generate obligor risk rating
• Generate facility rating
• Generate risk based price
Approval
• Credit policy check
• Exceptions approval
• Risk & facility based approval
• Instant approvals
Documentation
• Collateral management
• Doc preperation
• Clauses and covenants
• Document waiver approvals
• Client signature
Facility release
• Collaterals blocking
• Documents verification
• Scanning & archival
• Security docs lodgement
• Core banking integration
Post Sanction Servicing
• Loan disbursement request
• Renewal alerts
• Covenants entry
• Balance confirmation report
Portfolio Monitoring
• Review / renewal
• Account plans & visits
• Call reports
• Covenant monitoring
34
 Effective Date
Support

RULE ENGINE
Product Policies Versioning of
Policies
VeriLoan supports a built in Rule
Engine to enforce credit policy
conformance at every step

Maker Checker Simulation

Policy Publishing Support
 Remote Data
Entry

DATA ENTRY
Scanning at Checklist Facility
& SCANNING Branch or
VeriLoan supports scanning of documents Central Ops
and uploading them to the application to
provide a paper-less flow from application
initiation through to loan origination.

Barcode Printing Validation &

Formatting
Built in scanning support

38
 Document Product
checklists checklists

CHECKLISTS
Product Role based
checklists checklists
VeriLoan supports concept of synamic
checklists where they can presented in
between any process step to ensure
compliance

Approval
process for
waiving
40
 Opportunity
capture

MOBILE CORP
Service requests
RM APP Customer 360

Call report Appointment &

capturing Diary
management
42
43
 Collection Activity
Strategy Management

COLLECTION
Settlement Proactive Actions
MODULE
FEATURES
CRM-Integrated Collection Process

Workflow Dashboards
Solution Architecture
IVR Outbound Auto Dialer SMS Gateway

Customers & products

Core Banking Soft
SMS
Delinquencies Collection
Phone Hard
Settlements Data Import Collection Collection Collection
Module Ticket Workflow
Letter Branch
Credit Cards Visit Litigiation
Failed payments

Queues
Activity Generation Assignment

Collection Agent Team Supervisor Case

Dashboard Dashboard Alerting Engine Management
Engine

MS CRM
Collection Process Flow
Marketing Officer

Identifies Delinquent Send SMS to Schedules a Phone

Start
Customer Customer Call

Reminder to check
Promise to Pay Sets PTP Date Balance & Call the
Customer
Tele Marketer

Enters Customer’s Negative Response

Calls the Customer Response? Refuse to Pay
Comments Capture

Immediate Payment Enters Payment Negative Response

Details Capture
Overdue?

Ye
s
Sales Agent

Opportunity Follow-up with

Assignment Customer
 Loan Top-ups

OPERATIONS
Loan Liability Letter
DEPARTMENT Disbursement Preparation
VeriLoan supports booking and
disbursement of loans, processing of loan
buy-outs, and management of top-ups and
other services requests on existing loans.

Loan Buyouts & Servicing

Manager’s Requests
Cheques
 No Objection Restructuring
Letters

SERVICING
Re-financing Payment
MODULE Deferral
VeriLoan supports servicing of existing loans
from refinancing to restructuring to early
closure, as well as handling customer’s
requests for liability letters.

Early Closure
Reports & Dashboards
Dashboard for monitoring the end to end loan process
KPIs Dashboard

51
KPIs Dashboard 2

52
Question & Answers