SHP WEBINAR

Implementing culture change: The

successes and challenges

Information Classification: General

 Mark Ormond Mick Moore Philip Houtermans
Managing Director Global Head of HSE Global Director Health & Safety

Tribe Culture Change ISS Arcadis Belgium

Information Classification: General

 Implementing culture change: The
successes and challenges
Mark Ormond: Managing Director, Tribe
Mick Moore: Global Head of HSE, ISS
Philip Houtermans: Global Director Health & Safety, Arcadis
Belgium 3
Information Classification: General
 Making a difference globally by
using our unique combination
of art and science to create
‘cultures of together.’

4
Information Classification: General
 Context of
Culture

Creating Real The Stickiness

Champions Factor

Information Classification: General

 The Culture Journey
Leadership commitment to Leadership belief in HSW
Driver for change Regulatory compliance Process efficiency
prevent harm foundation to performance

5 Stall
Point

Improving Stall Tipping

Systems and Point Point
Increasing
Guidelines 3 Performance
“The standards Stall
we aspire to” Point

1 Unfocused 2 Reactive 3 Structured 4 Proactive 5 Learning

Only when we We do a lot of safety after We have systems in We work together to HSWE is the foundation
might get caught every accident place to manage hazards find and fix problems of how we do business
Cultural Maturity
After the event System Centric People Centric “The standards we
actually deliver”

Information Classification: General

 Which area of culture is the most challenging?

Strong
HSEW
Culture

Information Classification: General 7

 1. Management Behaviour
Day-to-day managers activity

Level 5: Learning

Visible drive to improve HSW through regular conversations,

embedded as a part of daily business activity
HSW conversations initiated from the perspective of empathy
and care for individuals
Recognise and praise the right behaviours as a core part of
their approach
Create an environment for their teams to ‘speak up’:
psychological safety
Focus on empowerment, everyone to own HSW rather than
‘leader initiated’

8
Information Classification: General
 2. Engagement in Improvement
The journey to proactive learning
Level 5: Learning

See any failures in any part of the business as a chance to learn,

rather than ‘blame’
Embedded focus on ‘restorative’ Just Culture
Continuous improvement owned by everyone in the business –
growth mindset
Success in HSW is investigated, celebrated and shared to
ensure it is repeated

9
Information Classification: General
 3. Leadership, Vision and Commitment
The tone set for HSW
Level 5: Learning

Safety is a core value that is respected and supported in all the

business decisions made across all functions of the business
and all management levels.

Clear direction, understand what it means to the business

People can describe, practically they know howe to deliver

Business decisions are consistent with the HSW, demonstrate

authenticity

10
Information Classification: General
 4. Employee Responsibility and Ownership
Empowerment and ownership of HSW

Everyone takes responsibility for HSW and work together to

come up with improvements.
Everyone feels they are treated fairly, as a result trusts that the
right decisions are being made at the right time.
There is a very open culture in which everyone has the ability
to speak up (and acts on that without being prompted) i.e.
there’s a sense of psychological safety.
Individuals are truly empowered at all levels, they aren’t waiting
to get involved by being prompted by managers.

11
Information Classification: General
 5. Communication, training and Resources
Supporting the delivery of a strong HSW culture

We have various means by which we can share or seek out

from others their personal experiences, knowledge and
expertise, successes, and failures.

Individuals are empowered to own their own training plan, one

that focuses on both developing interpersonal skills and
technical skills.

There is a long term, strategic plan for resourcing

improvements and processes are reviewed to stay at the
leading edge.

12
Information Classification: General
 13
Information Classification: General
 Q&A
Information Classification: General
 Register for Webinar Wednesdays​
​
Next webinar: ​
The five elements of a successful data-driven safety
culture
​
Wednesday 28 June 14:00 BST
E: shpeditor@informa.com | SHPOnline.co.uk

Information Classification: General