DEPOT MANAGEMENT SEMINAR

Topic: ISO Fundamentals

1400H – 1500H, November 23, 2011
1
ISO Fundamentals

1. Quality Management System (QMS)

2. Environmental Management System (EMS)

3. Occupational Health and Safety (OHSAS)
4. Integrated Management System (IMS)

November 22- 30, 2010 Depot Management Seminar 2

ISO Fundamentals
A L
N
I O
SA AT H
P L T
FE U A
TY C
C H E
O

NT AL QU
NM E AL
V I RO CE ITY
EN P LIAN
COM Terminal / Depot
Operations

November 22- 30, 2010 Depot Management Seminar 3

Deming’s Cycle

PLAN

ACT DO

CHECK

November 22- 30, 2010 Depot Management Seminar 4

Quality Management System

The Quality Management System (QMS) is that part

of the organization’s management system that
focuses on the achievement of results, in relation
to the quality objectives, to satisfy the needs,
expectations and requirements of interested
parties, as appropriate.

PNS ISO 9000:2008

November 22- 30, 2010 Depot Management Seminar 5

Quality Management System

Continual improvement of the quality management system

Management
Responsibility

Customers

Measurement,
Resource Analysis and Satisfaction
Management improvement
Customers

Input Output
Product
Requirements Realization
Product

November 22- 30, 2010 Depot Management Seminar 6

Quality Management System

ISO 9000 is a family of standards for

quality management systems.

ISO 9000 is maintained by ISO, the

International Organization for Standardization
and is administered by accreditation and
certification bodies.

November 22- 30, 2010 Depot Management Seminar 7

Quality Management System

ISO 9000 includes standards:

ISO 9000:2000, Quality management systems – Fundamentals

and vocabulary. (Revised ISO 9000:2005)

ISO 9001:2008 Quality management systems –

Requirements (Revised ISO 9001:2000)

ISO 9004:2000 Quality management systems - Guidelines for

performance improvements

November 22- 30, 2010 Depot Management Seminar 8

Quality Management System

ISO 9001:2008 Quality management systems –

Requirements

 provides a number of requirements which an organization

needs to fulfill if it is to achieve customer satisfaction
through consistent products and services which meet
customer expectations

November 22- 30, 2010 Depot Management Seminar 9

Quality Management System

ISO 9001:2008 specifies six compulsory documents:

 Control of Documents (4.2.3)

 Control of Records (4.2.4)
 Internal Audits (8.2.2)
 Control of Nonconforming Product / Service (8.3)
 Corrective Action (8.5.2)
 Preventive Action (8.5.3)

November 22- 30, 2010 Depot Management Seminar 10

Environmental Management System

The Environmental Management System (EMS) is

that part of an organization’s management system
used to develop and implement its environmental
policy and manage its environmental aspects.

PNS ISO 14001:2004

November 22- 30, 2010 Depot Management Seminar 11

Environmental Management System

ISO 14001:2004 requirements:

 Environmental Policy (4.2)

 Legal and Other Requirements (4.2.4)
 Control of Records (4.5.4)
 Internal Audits (4.5.5)
 Nonconformity, Corrective Action and
Preventive Action (4.5.3)
 Emergency Preparedness and Response (4.4.7)

November 22- 30, 2010 Depot Management Seminar 12

Environmental Management System
ISO 14000 is a series of voluntary standards and guideline reference
documents which include: Environmental Management Systems

• Eco Labeling

• Environmental Auditing

• Environmental Performance Evaluation

• Environmental Aspects in Product Standards

• Life Cycle Assessment

November 22- 30, 2010 Depot Management Seminar 13

Environmental Management System

Functionally, the standards are broadly organized as follows:

• Environmental Management Systems: 14001, 14002, 14004

• Environmental Labeling: 14020, 14021, 14022, 14023, 14024, 14025

• Environmental Auditing: ISO 19011 (Ex ISO 14010, 10411, 14012)

• Evaluation of Environmental Performance: 14031

• Life Cycle Assessment: 14040, 14041,14042, 14043

November 22- 30, 2010 Depot Management Seminar 14

Occupational Health and Safety (OHS)

The Occupational Health and Safety (OHS)

Management System is that part of the
organization’s management system that sets and
enforces mandatory OSH standards to eliminate
or reduce OSH hazards in all workplaces and
institute new and update existing programs to
ensure safe and healthful working conditions in
all place of employment.

November 22- 30, 2010 Depot Management Seminar 15

Occupational Health and Safety (OHS)
OHSAS 18001

This is an international occupational health and

safety management system specification,
embracing BS8800, AS/NZ 4801, NSAI SR 320
and a number of other publications.

OHSAS is not an ISO standard. It is issued by the

British Standard Institute.

November 22- 30, 2010 Depot Management Seminar 16

Occupational Health and Safety (OHS)
• Sets out requirements for OH&S management
system
• Similar to ISO 9001 and 14001
• Not industry specific
• Describes good management practice but does not
state how procedures and controls are to be
operated
• Does not state specific OH&S performance criteria
• Applicable to small or large organizations
• Applicable to any industry, organization or activities

November 22- 30, 2010 Depot Management Seminar 17

Integrated Management System (IMS)

Combination of management systems

November 22- 30, 2010 Depot Management Seminar 18

Integrated Management System (IMS)

 ISO 14001 + ISO 9001

 ISO 14001 + OHSAS 18001

 ISO 9001 + ISO 14001 + OHSAS 18001

November 22- 30, 2010 Depot Management Seminar 19

Integrated Management System (IMS)
Benefits:

 Lower certification cost, through a reduction

of auditor-days and/or expenses
 Fewer interruptions for the organization –
meet requirements in a single audit
 Streamlined processes and more consistent
objectives across multiple systems
 Reduced documentation

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Certification Process

Pre-Audit
(Stage 1)

Document
Review

Certification Audit
(Stage 2)

November 22- 30, 2010 Depot Management Seminar 21

Certification Approach
Pre-Audit (On-site review - required for most clients)
Certification audit preparation & planning
Determine state of readiness
Organization planning meets standard’s requirements

Certification Audit (On-site review)

Implementation
Effectiveness

November 22- 30, 2010 Depot Management Seminar 22

Objectives of Certification Audit
 Confirm complies with “standard”
 Determine management system is based on identified
hazards and is appropriate to risk
 Determine management system is designed to achieve and is
achieving regulatory compliance and continual improvement
 Confirm organization compliance with own policies and
procedures
 Ensure certification body’s reputation and the value of third
party certification

November 22- 30, 2010 Depot Management Seminar 23

Benefits of ISO Certification
Implementing ISO often gives the following advantages:

 Create a more efficient, effective operation

 Increase customer satisfaction and retention
 Reduce audits
 Enhance marketing
 Improve employee motivation, awareness, and morale
 Promote international trade
 Increases profit
 Reduce waste and increases productivity

November 22- 30, 2010 Depot Management Seminar 24

 Resources

Thank you.
Have a great day.

Depot Management Seminar 25

 BREAK

November 22- 30, 2010 Depot Management Seminar 26