BASICS OF QUALITY

SYSTEM

Management system academy

Mahmoud Desoki
 Contents
• Quality definitions
• Dimensions of quality
• Importance of quality
• Benefits of quality
• Process meaning
• Process control
• Process assurance
• Quality assurance vs quality control

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 Quality definitions
• Freedom from deficiencies or defects
• Conformity to requirements
• Fitness for use
• The degree to which a set of inherent
characteristics of an object fulfils requirements
• Sustained satisfaction

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Dimensions of quality

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 Importance of quality
• Competitiveness
• Retaining customers loyalty

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 Benefits of quality

Customer
satisfaction

Repeat purchase

Higher customer
loyalty

Lower marketing Customer

cost recommendation

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 Process meaning
equipment manpower

Input process interactions Output

Work
Methods environment

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Process control
Incoming material qualification

Workers competence

Methods validation and referencing

Equipment qualification

work environment monitoring

Output inspection and testing

 Incoming material qualification
-External provider selection,
evaluation and re-evaluation

-Incoming material inspection

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 Workers competence

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 Methods
Reference

Validation

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 Equipment qualification

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 work environment monitoring

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 Output inspection

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 Process assurance
Internal audit

Process performance trend

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 Quality assurance vs quality control

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 Questions

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