PRESENTATION

ON

-Ranu Nagori
Faculty of Management Studies
Is 99% accuracy good
enough?
 What Is Quality?
“The degree of excellence of a thing”

“Fitness For Use”

“Ability of the product to consistently meet or

exceed customer expectations.”
Alternative definitions of Quality
Qualitative and Intangible attributes of Quality
Customer Minimize
loss to society
Fitness for
Use

Fulfill
customer needs

Conformance
to specs
Firm
Quantifiable attributes of quality
 Quality assurance
Quality assurance (QA) refers to the engineering activities
implemented in a quality system so that requirements for
a product or service will be fulfilled.
It is the systematic measurement, comparison with a
standard, monitoring of processes and an associated
feedback loop that confers error prevention.
 This can be contrasted with quality control, which is
focused on process outputs.
Two principles included in
QA are:
1. "Fitfor purpose", the product should be suitable
for the intended purpose.
2. "Right first time", mistakes should be
eliminated.
QA includes management of the quality of raw
materials, assemblies, products and
components, services related to production and
management, production and inspection
processes. 
QUALITY ASSURANCE
SERVICES
 Methods & Tools
Corrective and preventive action request (CPAR).
Suggestion Form
Customer Feedback
Consultancy training to educate staff and management about ISO system
orientation at grass root level.
Internal Quality Audit
Surveillance Audit by Certification Agency
Upgradation of processes
Quality assurance with example
The example above shows part of a production line making
expensive alloy tubing. The tubing is manufactured for the
aeronautical industry (aircraft industry) and consequently must
be accurate and precise. Quality Assurance checks have
ensured that the equipment used to manufacture the product,
the training of staff, the selection of quality materials and the
manufacturing processes are to the highest possible standard.
The level and quality of staff training is assessed by the
Quality Assurance Manager. He interviews a selection of
the workers and questions them about how they ensure
the quality of their own work.
Also, he examines samples of
work they have completed after
attending training courses run by
the company. This helps him
assess the quality of the training
courses and instruction.
The Quality Assurance Manager ‘spot checks’ the quality of the
materials ordered for the production line. He is really interested in the
department that orders materials and how they ensure that only the
best materials are allowed into the factory and on to the production
line. He will interview the staff to ensure that they are constantly
checking quality.
QA is not limited to the manufacturing and can be applied
to any business or non-business activity:

Design
Consulting
Banking
Insurance
Computer software development
Retailing
Transportation
Education
What are the advantages of quality
assurance?
Quality assurance is used to deliver the quality
product to the client according to his requirements
and budget.
It makes sure that product is developed without
any defects.
The primary focus of QA is on facilitation, training,
audits and QA reviews, thereby ensuring defect
free products.
 Disadvantages of quality
assurance
One major disadvantage of quality assurance is that the
reputation of the organization is at stake and it always has
to maintain the quality of its product regardless the
economic condition of the market or of the organization
itself.
And one of the worst side effects of quality assurance is
that the consumers tend to over expect on the matter of
quality and performance of the products.
Thank you