Why & How Cross Cultural Challenges (Inclusion & Expatriation) Relevant to Hybrid Team

Performance in MNCs c
AGENDA
Understand role and importance of hybrid teams in MNCs
How Cross cultural challenges relevant to team performance
Inclusion effect on team performance
Expatriates effect on team performance
Recommendations
Hybrid Teams
MNCs make hybrid teams in which people as a global team
perform work comfortably and effectively in different countries
and with people from diverse cultures. Hybrid teams enable
individuals to function effectively in another culture.
Importance of Hybrid Teams
 Promote Diversity
 Reduces Discrimination
 Increase access to Career Opportunities
 Enhances Quality of Team performance
 Wellspring of Creativity and Innovativeness
 Convergent and Divergence approaches accomplish
Importance of Hybrid Teams
1. Through Convergence (Global Integration), Achieve Common Objectives
& Cohesion
2. Through Divergence (Local Responsiveness), Share Values, Ideas ,
Creativity & Novelty
3. Enable MNCS to Achieve;
 Workplace Diversity
 Team Diversity
 Cultural Intelligence
 Cross-cultural Adaptability
Cross Cultural Challenges
According to Paunova (2014), “Multicultural teams struggle with
finding a mutual approach to people with different backgrounds
and perspectives. These struggles usually lead to tension, hostility,
lack of cooperation and poor communication which ultimately
undermine team performance”.
Diversity and Inclusion
Diversity
“It is the spectrum of human differences among the workforce, from
race, gender, age, experience, to political orientation, and religious
beliefs”.

Inclusion
“It is a business environment that values the uniqueness of others
beliefs, backgrounds, and experiences”.
Diversity and Inclusion
 Driving Force for Innovative Ideas
 Effective Team Performance

 Essential to any MNCs Success

 Key to Cross Cultural Collaboration

 Drive Workplace Cohesion

 How Diversity & Inclusion Benefits Hybrid Team

 Increase Employee Engagement

 Enhance Creativity & Innovation

 Improve Relationship Development & Expanded Network

Inclusion As Challenge Affecting Hybrid Team Performance

Inclusion affects Hybrid Team Performance as;

 Multicultural Employees don’t feel included
 Experience barriers to Cross-cultural Collaborations

 Lack of Inclusion reduces Team Productivity & Cohesion

 Differential Expectations from In-group & Out-group members

 Tendency To Judge ‘Others’
Inclusion As Challenge Affecting Hybrid Team Performance

Inclusion affects Hybrid Team Performance as;

 Conflict & Role Ambiguity

 Lack of team Interaction & Cohesion

 Lower Cooperation & Trust

 More Stress & Anxiety

 Subgroup formation within team

 Job Anxiety and poor satisfaction among members

Inclusion As Challenge Affecting Hybrid Team Performance

High group think due to

 Language Problems
 Different Hierarchical Thinking

 Stereotypes, Ethnocentrism & Psychological Distance

 Conflicting Work Interaction, Norms & Habits

 Shifting Blame to Foreigners
Expatriate

“Expatriate is  someone living in a country different to their own

for the purposes of undertaking a short or long-term overseas
work assignment”. 
How Expatiates Benefits Hybrid Team
  Help hybrid team to develop Global Competencies

 Adaptation to work in Diverse environment

 Promote Convergent Approach by transferring Corporate
Philosophies & Vision with Global Team
Promote Divergent Approach by sharing Values, Norms of Host
Country Team Members
Expatriation As Challenge Affecting Hybrid Team Performance

1.   Universalist & Contextual Paradigm

2. Cross Cultural Adjustment

3. Language Barriers
Expatriation As Challenge Affecting Hybrid Team Performance

1.  Universalist & Contextual Paradigm;

 Some members will not support implication of universalistic

approach leads to poor performance.
 Some members try to implement their own local norms and
policies that result in poor collaboration and coordination.
Expatriation As Challenge Affecting Hybrid Team Performance

2. Cross Cultural Adjustments

 Find Difficulty in Adjusting in Cross Cultural Team

 Long Time to Understand Members

 Poor Collaboration & Coordination

 Poor Performance

 Less Efficiency & Effectiveness

Expatriation As Challenge Affecting Hybrid Team Performance

3. Language barrier

 Misunderstand the communication style of different cultures

 Ineffective communication style

 Become frustrated
 Recommendations

 Cross-cultural Training Session

 Team Members Participation

 Clarity Of Each Member Role

 Coaching

 Psychological Safety
 References

hybrid team topic slide 3, 4 5 ,6
MULTI-CULTURAL TEAMS AS SOURCES FOR CREATIVITY AND INNOVATION: THE ROLE OF CULT
URAL DIVERSITY ON TEAM PERFORMANCE | International Journal of Innovation Management
(worldscientific.com
)
DOES CULTURAL DIVERSITY MATTER FOR TEAM PERFORMANCE IN MULTINATIONAL COMPANI
ES? AN ANALYSIS OF CONFLICT, COMMUNICATION, SOCIAL INTEGRATION, CREATIVITY AND SA
TISFACTION | International Journal of Innovation Management (worldscientific.com
)
The effect of cross-cultural differences on team performance within an educational setting: A
References

topic diversity and inclusion slide7 to 13

Improving Team Performance through Diversity and Inclusion - Crestcom International
The effect of cross-cultural differences on team performance within an educational setting: A mixed
methods study (jmu.edu)

Inclusion Is the Key to Cross-Cultural Collaboration (springboardsconsulting.com)

Diversity, Inclusion and Culture: How to Build Great Teams | by Tessa Ann Taylor | NYT Open (
nytimes.com)
Why Diversity and Inclusion is Critical for Enhanced Team Performance (enterprisetalk.com)

Microsoft Word - 2.docx (ijbhtnet.com)

References

topic expatriate slide 13 to 18

 Convergence And Divergence Of Human Resources (ukessays.com)

8 Challenges Faced by Expatriates - Expat Financial

5 Common Problems Faced By Expatriates | International Citizens

The
effect of cross-cultural differences on team performance within an educational setting: A mixed
methods study (jmu.edu)