EFFECTIVE

TEAM PHARM. AMEOBI L.E.

BUSINESS OPERATIONS MANAGER
OEHNG
COMMUNICATION

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 INTRODUCTION

DEFINITION: WHAT IS COMMUNICATION

AT THE WORKPLACE?

IMPORTANCE OF EFFECTIVE
COMMUNICATION

TYPES OF COMMUNICATION IN THE

WORKPLACE

WORKPLACE COMMUNICATION
STYLES

WORKPLACE COMMUNICATION PROCESS

BENEFITS OF EFFECTIVE
COMMUNICATION

Agenda EFFECTIVE COMMUNICATION

STRATEGIES

CONCLUSION
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 • A 2016 Interact survey conducted
online by Harris Poll with 2,058 U.S.
adults (1,120 of them were employed,
INTRODUCTION and 616 of the employed people were
managers) showed 57% of
employees report not being given
clear directions, 69% of the
managers said that they’re often
uncomfortable communicating with
employees and 37% of the managers
said that they’re uncomfortable
having to give direct feedback about
their employees’ performance if they
think the employee might respond
negatively to the feedback.

• From the statistics, it is clear that

there is a need to improve
communication in the workplace. But
first things first – what is workplace
communication?

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 DEFINITION
• Workplace • Workplace
communication is the communication
process of exchanging involves speaking,
information and ideas, both listening, observing
verbally and non-verbally and the ability to
between one person or group understand verbal
and another person or group and nonverbal
within an organisation. It meanings in the
includes e-mails, communication
videoconferencing, text process.
messages, notes, calls etc.

• Effective communication is
critical in getting the job
done, as well as building a
sense of trust and
increasing productivity.
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 • It avoids confusion
• It provides
purpose
IMPORTANCE OF • It builds a positive
WORKPLACE
COMMUNICATION company culture
• It creates
accountability

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 TYPES OF WORKPLACE
COMMUNICATION
Verbal Communication: involves the use
of words to share information, either
formal (which follows established
procedures and protocols e.g. reports,
and presentations) or informal (which is
more casual and spontaneous e.g. chats).

Written communication: includes emails,

memos, reports, letters, emails, and other
forms of written correspondence.

Nonverbal Communication: involves

the use of body languages, gestures,
facial expressions, and eye contact to
convey messages.

Digital Communication: uses

technology e.g. social media, video
conferencing, and online platforms.
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 WORKPLACE COMMUNICATION
STYLES
The four basic communication styles are passive,
passive-aggressive, aggressive and assertive.

Passive communicators avoid expressing their

feelings and opinions. Instead, they let others speak
freely and without challenge. 
Aggressive communicators can be hard to bear since
their approach can be very much “my way or the
highway,” and they don’t listen to or consider others’
views and perspectives.

Passive-aggressive communicators use techniques

from both namesake styles. In this style, an outwardly
humble tone is used from the passive style to mask
more aggressive sentiments.

Assertive communicators show confidence in what

they say without monopolising the conversation. This
communication style is the most effective at work
because it encourages cooperation.
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COMMUNICATION
PROCESS AT THE
WORKPLACE

The Osgood-Schramm model of communication.

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COMMUNICATION
Idea formation Message Encoding

PROCESS AT THE
WORKPLACE
Decoding Message Transmission

Feedback
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 BENEFITS OF EFFECTIVE
COMMUNICATION
It helps to:
• Build consensus for decisions
• Reduce misunderstanding.
• Build a healthy workplace culture as good relationships
are being built among the team members.
• Build loyalty in a supportive environment.
• Increase employee job satisfaction.
• Unleash creativity within oneself and others by building
on each other’s ideas.
• Promote team spirit and improve teamwork as the team
motivate one another to work effectively.
• Give clarity as regards tasks to be done.
• Improve information transfer.
• It is key for business success.

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 • Start using the right tools (like Slack) that can
help you boost company communication by
providing a total seamless communication
experience.
• Encourage two-way communication:
Encouraging your employees to ask questions or
voice their opinions helps them feel empowered.
• Tell people what they are doing right: It is a
good idea to tell people about their good things on
a daily basis.
• Specific and descriptive feedback: Give
feedback that is concrete. Give directions to the
EFFECTIVE person exactly on what they are doing well and
COMMUNICATION what needs to be improved.

STRATEGIES • Check in on employees regularly: Organising a

short quick call with a very specific agenda brings
in a lot of advantages.
• Create opportunities for team building: Team
building activities enhance productivity and
engagement. They are a great way to build
professional relationships and foster inter-
departmental communication.
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 TIPS FOR IMPROVING COMMUNICATION
SKILLS
• Put the other person first.
• Ask meaningful questions.
• Personalise your communication to fit individual
needs.
• Write meeting minutes.
• Align, correct and realign.
• Learn how to react to written communication.
• Ask for clarity before drawing conclusions.
• Don't overlook anyone.
• Take other perspectives into account.
• Learn behavior patterns of one another.
• Pay attention to tone, verbal, body language,
phone calls and written communication.

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 Workplace communication is
tremendously important to organisations
because it increases productivity and
efficiency.
Employees can experience an increase in
CONCLUSION morale, productivity and commitment if
they are able to communicate up and
down the communication chain in an
organization.
Effective workplace communication
ensures that all the organizational
objectives are achieved .

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THANK YOU!

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