1.

Introduction to communication
2. What is effective communication?
3. Phases of communication process
4. Verbal communication skills
5. Non-verbal communication skills
6. Active listening in communication
7. Empathy in communication
8. Barriers to effective communication
9. Solutions to problems in communication
10.Conclusion
 Introduction to
effective
communication

•Communication is a two-way process in which people

transmit and receive:

• Ideas
• Information
• Opinions
• Emotions

•Communication is the exchange of information

among its members.

5
 Effective Communication

• Foundation of successful
conversations
• Involves conveying
messages clearly and with
intent
• Fosters understanding and
prevents
misunderstandings.
What are the phases of "communication
process"? (Communication Model)

1
 Verbal
communication
skills
 Types of verbal communication skills

1. Being able to speak clearly and accurately

2. The words that we that we use carries
different meanings to the receiver
3. The tone of our voices also portrays
different vibes during a conversation
 Non-Verbal
communication
skills
 Types of non-verbal cues

1. Body language
2. Gestures
3. Facial expression
 Active listening

 Active listening is important for

understanding

1. Full attention from the receiver

2. Use head nods and facial expression
3. Avoid distracting actions & gestures
4. Avoid interrupting the speaker
5. Ask questions
6. Provide feedback
7. Do no overtalk
 Empathy

 Ability to understand and share the

feelings of another

1. Building trust and harmony/rapport with

one another
2. Consciously being able to understand their
tone and emotions
3. Taking the time to hear them out
Barriers to effective
communication
 Types of obstacles faced in the process of
communication

1. Timing of the message

2. Repetition
3. Face-to-face communication
4. Vocabulary skills
5. Knowledge of topics
6. Language barriers
7. Noises
8. Selective perception
 Solutions for
effective
communication
 What are some ways to solve the
problems mentioned?

1. Using simple language

2. Providing context
3. Seeking feedback
4. Emphasizing on the main point
5. Observe non-verbal cues
6. Making sure that the receiver is
comfortable and understands the topic at
hand
 Conclusion
 Effective communication is important to

1. Prevent misunderstandings
2. Communicate properly
3. Maintain healthy relationships
4. Reinforce trust and strengthen bonds
5. Being respectful to one another
6. Improve problem-solving and conflict
resolution skills
 References
1. Coursera (2023). What is effective
communication? Skills for work, school,
and life. [online] Coursera. Available at:
https://www.coursera.org/articles/com
munication-effectiveness
.
2. OpenAI. "GPT-3.5 (ChatGPT): An AI
Language Model." https://openai.com.
(Accessed [24 August 2023]).