TYPES OF LISTENING

Contents of this Topic

 Types of Listening
○ Active Listening
○ Passive Listening
○ Serious Listening
a. Critical or Discriminative Listening
Levels of Critical Listening
● Attentive Listening
● Retentive Listening
● Reflective Listening
● Reactive Listening
b. Social Listening
Classifications of Social Listening
● Appreciative Listening
● Conversational Listening
● Courteous Listening
 The Three Basic Skills of Listening
 Common Listening Barriers
 Introduction
People are exposed in
different situations daily
which require different
types of listening.
Active Listening
- is a technique that is used in counseling,
training, and solving disputes or conflicts.

requires the listener to

 fully concentrate, This is opposed to other
 understand, listening techniques like
 respond and reflective listening and
 then remember what is emphatic listening. 
being said.
“You cannot truly listen to anyone and
do anything else at the same time.”
—M. Scott Peck—
 Passive Listening
- is listening without reacting: allowing someone to
speak, without interrupting.
- Not doing anything else at the same time, and yet not
really paying attention to what’s being said.

It is a one-way communication.

where the receiver doesn’t provide feedback or ask questions

and may or may not understand the sender’s message
 Serious Listening
- it is similar to true listening, where one just concentrates
on incoming audio without any distractions.

Aspects of Serious Listening

a. Critical or Discriminative Listening

b. Social Listening
 Serious Listening
Critical or Discriminative Listening
- is a process for understanding what is said and
evaluating, judging, and forming an opinion on
what you hear.
- Listener assesses the strengths and weaknesses of
the content, agrees or disagrees with the
information, and analyzes and synthesizes material.
Critical Listening Strategies
• Find areas of interest in the material you're listening to
• Reserve judgment: recognize your emotional biases
• Work at listening: mentally summarize and review what is
being said, organize information, and find connections to
what you already know
• Avoid distractions (internal or external)
• Listen for and note main ideas; focus on central themes
 Levels of Critical Listening

Attentive Listening Reflective Listening

is characterized with reflects on ideas heard
concentration

Retentive Listening Reactive Listening

retains knowledge with a readiness to react
Serious Listening
Social Listening
- is a listening process in a social context.
- is when you track your social media platforms for
mentions and conversations related to your brand. Then
you analyze them for insights to discover opportunities
to act.
Classifications of Social Listening
Courteous
Listening
- gives respect
Appreciative to the one is
Listening talking
- listening for Conversational
pleasure Listening
- listening to maintain
good relationship
 03
The Three Basic Skills of Listening
"A’s,"
Attitude
Attention
Adjustment
The Three Basic Skills of Listening

Attitude - is a mental position or feeling of

emotion in regard to a fact or state.
Attention - It only makes sense that to
listen to what someone is saying you have to pay
attention.
Adjustment - If you are familiar with the
term "go with the flow," then you can easily gain an
understanding of what adjustment means in terms of
listening.
 Common Listening Barriers

Boredom Knowing it all

Internal issues
Being preoccupied
Environmental
distractions
Perception
Red flag words
Language barriers

Attention span issues

 References

● https://uwaterloo.ca/writing-and-communication-centre/resou
rces-reading-and-listening-critically

● https://www.universalclass.com/articles/business/listening-m
odels.htm

● https://blog.hootsuite.com/social-listening-business/amp/