Assignment 3 of TECH1100

(Professional Practice and Communication)

Assessment Title: The professionalism of IT
teams
Student ID: 1821719
Name: Sijan Adhikari
 Question 1: What are the primary evidence-based causes of your team's
underperformance?
By Analyzing the case study and addressing the questions.
Jane needs to figure out the problem and collect the necessary information in
order to determine the main, empirical causes of the team's poor performance.
Considering the case study, a few possible reasons may include the following:
 Personality clashes : Teamwork and performance of the team is being affected
by the tension brought on by Alex's behavior.
 Communication breakdown: Ineffective communication or miscommunication
can exacerbate conflicts and hinder team productivity.
- Inadequate numbers of resources and support: Jane should examine whether
. necessary resources, such as technology, tools, or budget, to
the team has the
perform their tasks effectively.
- Lack of motivation and engagement: Jane should assess the team's level of
motivation and engagement. Low morale, lack of recognition, or limited
opportunities for growth and development can negatively impact performance
- Skill gaps and training needs: Jane should identify if the team members have
the required skills and knowledge to perform their roles effectively
Hence, It's important for Jane to gather data and analyze these potential causes
to identify the root causes of the team's underperformance accurately. This can
involve conducting surveys, interviews.
Question 2: Which risks will be exacerbated if this issue remains unresolved, and how will these be mitigated?
 Several risks can worsen if the problems are not fixed:
- Missed deadlines and project delays:
This can result in dissatisfied stakeholders along with potential financial losses.  Resource reallocation,
and improved project management techniques are some examples of mitigation techniques.
- A decline in teamwork and an upsurge in turnover
 If conflicts persist and performance issues continue teamwork will decline, leading to decreased productivity and potential employee
turnover.
 These dangers can be reduced by creating a supportive work atmosphere, offering encouragement and acknowledgement, and resolving
problems.

- Dissatisfied customers and potential loss of business: The most critical internal customer in the case
study has expressed dissatisfaction and threatened to take their business elsewhere if the situation is not
resolved.
 Negative reputation and loss of future opportunities:

.
If the team's underperformance and conflicts persist, it can harm the reputation
of the software development firm and hinder future business opportunities.
- To mitigate this problem Jane can take the following steps:
 Maintain transparency with stakeholders by openly acknowledging the
challenges faced and the measures being taken to address them.
 Question 3: What steps will you take to resolve the conflict with your colleague, and in which
sequence will you perform those steps?

 1. List incidents: Gather information about Alex's actions and how they affect
the dynamics and performance of the team.
 2. Arrange a personal meeting: Set up a meeting with Alex to discuss the issues
and concerns in more detail.
 3. Voice issues and show interest: Explain to everyone how Alex's actions have
affected the team and the company. Listen intently to Alex's perspective to
comprehend their viewpoint.
 Establish consequences: Be clear that. continuing to conduct inappropriately will
result in penalties, which may include disciplinary action.

 Track development: Follow up with Alex and the team frequently to evaluate
advancements and fix any lingering problems.
Question 4: • How will you repair the relationship with your most critical internal
customer and what specifically makes them your most critical internal customer?

Jane can do the following to fix her relationship with the most important internal customer:
 1. Recognize the issues: Recognize the customer's unhappiness and say you truly understand
their worries.
 2. If necessary, apologize: Express sincere regret for the inconvenience caused if the client has
suffered as a result of the team's poor performance.
 3. Outline a strategy for resolution: The actions being done to resolve the problems, enhance
team performance, and produce high-quality software must be clearly communicated.
 4. Regular updates and communication: Update the consumer on the current state of the
resolution plan as it develops and give current details on improvements.
 5. Go above and beyond To show your dedication to your customers, provide extra support
such as longer warranties, discounts, or early access to new features.
 Question 5: How will you prevent the recurrence of this situation?

There are numerous procedures that can be taken to stop from happening of the scenario outlined in
the case study, where the team's performance declines and conflicts arise:
- Set explicit expectations and goals for the team's performance. Include deadlines and targets.
Ensure certain that each team member is mindful of their roles and what is expected of them.
- Encourage open and transparent communication within the team to improve communication and
collaboration. Encourage an atmosphere where team members may voice their views and worries.
Create efficient channels for communication by holding regular team meetings, updates on progress,
and feedback sessions.
- Resolve disputes quickly: Deal with team disputes head-on as soon as they occur. Team members
must obtain conflict resolution training or resources, and you should urge them to take steps to do so.
Promote an appropriate work-life balance by recognizing its significance and
.
assisting team members in achieving it. Promote relaxation, getaways, and time
for your own personal well-being.
-THE END-

THANK YOU.