A BEAUTY SALON'S ORGANIZATIONAL STRUCTURE

Ms Diane Mifsud Seychell

 A business organizational chart is a pictorial synopsis
that depicts the reporting structure of the individuals
who represent a business. A standard organizational
chart is typically narrower at the top, where the most
senior company member is symbolized, and fans out
below in representation of subordinates and their
peers within the establishment.

Ms Diane Mifsud Seychell

 The salon organizational chart functions as an outline of
how the business intends job responsibilities to flow within
its internal structure.

Ms Diane Mifsud Seychell

 SALON OWNER

Ms Diane Mifsud Seychell

 Not necessarily trained in cosmetology, but a
business professional nonetheless, the beauty salon
owner resides at the head of the organizational
chart. While specific day-to-day responsibilities
vary based on the individual salon, the owner
primarily concerns herself with customer service,
human resources and financial details.

Ms Diane Mifsud Seychell

 The salon owner makes hiring, marketing, property,
inventory and design decisions, while staying involved in
staff licensing and business certification requirements. If the
salon owner is a licensed cosmetologist, she also styles hair
and executes other beauty processes for which she is
appropriately trained.

Ms Diane Mifsud Seychell

 SALON MANAGER

Ms Diane Mifsud Seychell

 Reporting to the salon owner, a salon manager provides
orientation to the salon staff, explaining operational
procedures and functions, which are based on company
policy. The manager works with staff members to improve
performance and ensure quality service while maintaining
cleanliness and customer satisfaction. In cooperation with
the salon owner, the manager also analyses personnel
records, requisitions supplies, participates in disciplinary
procedures and assists in resolving customer complaints.

Ms Diane Mifsud Seychell

 STYLISTS AND TECHNICIANS

Ms Diane Mifsud Seychell

 Hairstylists, nail technicians, colour specialists,
trichologists and makeup artists commonly work as peers
within a salon, reporting to the manager, though some
organizations have senior and junior-level stylists or
technicians, based on experience or tenure. Each performs
his own specialty service and recommends the services his
peers provide, as his customers require.

Ms Diane Mifsud Seychell

 RECEPTIONIST

Ms Diane Mifsud Seychell

 A salon receptionist reports to the salon's manager and
answers the telephone, schedules appointments, greets
customers, explains services to callers and visitors, and
operates a cash register. Because the receptionist is usually
the first person a customer encounters at the salon, she is
responsible for creating a comfortable and welcoming
atmosphere. For this reason, she is held accountable for the
entire reception area, including its arrangement,
organization and cleanliness.

Ms Diane Mifsud Seychell

 SALON ASSISTANT

Ms Diane Mifsud Seychell

 The salon assistant provides additional support to the staff
through taking responsibility for laundry, handling retail
sales, sterilizing equipment, sweeping floors and even
preparing clients for services. Client preparations that a
salon assistant may execute without possessing a
cosmetology license include offering a salon robe, draping
for services or even shampooing the hair. Assistants may
report to the manager or to other staff members, such as
hairstylists.

Ms Diane Mifsud Seychell