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  • Case 1 Apollo

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    Biplav Kumar
    9 views3 pages
    This document provides instructions for a case submission and analysis on service quality at Apollo Hospitals. Students must analyze the case study and answer the questions, comment on Apollo's current Six Sigma level and the target level, explain a quality topic and how it can be implemented in a service sector. The submission must be done in groups through Moodle and is due on September 6th, 2023 at 11:59PM with a total of 5 slides.

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    This document provides instructions for a case submission and analysis on service quality at Apollo Hospitals. Students must analyze the case study and answer the questions, comment on Apollo's current Six Sigma level and the target level, explain a quality topic and how it can be implemented in a service sector. The submission must be done in groups through Moodle and is due on September 6th, 2023 at 11:59PM with a total of 5 slides.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views3 pages

    Case 1 Apollo

    Uploaded by

    Biplav Kumar
    This document provides instructions for a case submission and analysis on service quality at Apollo Hospitals. Students must analyze the case study and answer the questions, comment on Apollo's current Six Sigma level and the target level, explain a quality topic and how it can be implemented in a service sector. The submission must be done in groups through Moodle and is due on September 6th, 2023 at 11:59PM with a total of 5 slides.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Apollo Case submission and

    Service Quality
    Objective of case submission
    • Analyze the case as per the questions at the end of the case study (2
    slides)
    • Comment on the Six-Sigma level in the context of Apollo and at what
    sigma level should Apollo operate (1-slide)
    • Your group have been assigned a quality topic (refer to google sheet-
    group-wise on moodle). Explain the topic (1 slide) and then
    implement it in your chosen service sector (1 slide)
    • Total- 5 slides (strictly)
    Submission
    • Group submission
    • Moodle submission
    • Due date- 6 September 2023 @ 11:59PM

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