02 QHSE Induction

Management System Introduction
Schlumberger Private
• What is a Management System?
– In simple terms, a “Management System” is an
integrated, documented process that describes how a
company will achieve its objectives
– A Management System is composed of several
elements, connected together in a logical way
– Controls and corrections are performed to continuously
improve the system
– Next slides will show a schematic diagram of the
Management System
Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

Management System
Commitment, Leadership and
Accountability
Policies and Objectives Improvemen

t
Organization and Resources
Contractor and Supplier Management

Corrections
Risk Management
Business Processes
Performance Monitoring & Improvement Control
Audits and Reviews

Schlumberger QHSE Vision & Culture
• QHSE Vision Commitment, Leadership and
Accountability
– We envision a quality and service culture that enables
us to exceed customer expectations, actively involve
and empower all employees in the continuous
improvement process, and enhance profitable growth.
• QHSE Culture
– QHSE, a line management responsibility, with the
support of all employees, requires visible commitment,
leadership and involvement. Our proactive QHSE
culture shall be understood, shared and practiced by all
employees as an integral part of everyday business.
Fundamental to this culture is our belief that all losses
of people, property and process result from
management system failure and are preventable.
Accountability Concept (1/2)
Accountability
• A shared commitment
– We will reach our goals only by working together, through a shared commitment.
Schlumberger cannot do it without you, but it recognizes you need excellent support
to deliver our Quality and HSE promises.
• Schlumberger is committed to:
– putting in place and constantly enhancing clear systems, standards, and processes to
support Quality and HSE efforts across the business,
– providing the training and coaching people need to meet those standards and follow
those processes,
– giving all our people absolute authority to stop any activity that may possibly
threaten service or product quality, health, or safety or the environment,
– giving managers the resources they need to support their teams in complying with
Quality and HSE standards,
– dealing with any Quality and HSE issues completely fairly and transparently,
rewarding positive behavior and tackling problematic behavior in an appropriate
way,
– encouraging a culture of openness and continuous improvement.
Accountability Concept (2/2)
Accountability
• A shared commitment
– We will reach our goals only by working together, through a shared commitment.
Schlumberger cannot do it without you, but it recognizes you need excellent support to
deliver our Quality and HSE promises.
• You are committed to:
– complying with the Schlumberger policies, standards, and procedures and taking full
responsibility for your decisions and actions,
– being proactive: making it your business to find out about—and properly understand
—all the Quality and HSE standards, processes, and systems that touch your working
life,
– asking for help, clarification, or training if you do not understand what is expected ,
– never knowingly doing or saying anything that might threaten the well-being of
yourself, your colleagues, or anyone else; compromise the quality of our products or
services; or damage the environment,
– acting quickly and decisively to stop or prevent any possible Quality and HSE events ,
– being open and honest at all times, reporting anything you see or find—no matter how
small or who is involved—that could threaten our Quality and HSE principles.

Policies
Policies and Objectives
• What is a Policy?
– Company’s statements and intentions on how it will be managed to
meet its obligations (legal, ethical, contractual)
– Consistent with its vision and values Policy
……………
……..
……………
– Set at the highest level in the company ……..
– Applicable to all personnel & operations; conformance is mandatory

– Rarely change
Schlumberger QHSE Policies
• QHSE Policy (view) All Schlumberger Management Policies
• Driving Policy (view)
• Employee Security Policy (view)
• Information Security Policy (view) If you have questions about these policies, contact
your supervisor or your local QHSE support
• Risk Management Policy (view)
• Substance Abuse Policy (view)
Objectives
Policies and Objectives
• Q & HSE Objectives
– Managers identify and set Q & HSE HSE performance
targets.
– All employees have Q & HSE objectives.
– Programs are in place to assess Q & HSE performance
against the set objectives.
– Example of HSE objectives:
• Number of automotive accidents per 1,000,000 km
• Safety Training Coefficient (STC) above 95%
• Number of Risk Identification Reports (RIR) made by
employee per year
Individual & Team performance against objectives is a key factor in QHSE continuous
improvement
Organizational Responsibilities
• Line managers are responsible for Q & HSE.

• All employees are individually responsible and accountable for all Q
& HSE issues relating to themselves or others with whom they
associate.
• Line managers shall ensure that all employees have job descriptions
which match actual responsibilities and that these descriptions are
clearly communicated.
• Loss Prevention Team (LPT) and Quality Steering Committee (QSC)
– Group of employees
– Present in every business unit
– Address Health, Safety, and Environment (HSE) issues (LPT)
– Address Quality (Q) issues (QSC)
– Opportunity for employee involvement in company Q & HSE process
Contact your supervisor if you do not have yet a job description with QHSE responsibilities
Organizational Structure
• Schlumberger HSE VP and his direct report

– View a list or a chart
• HSE Manager
– Area (ECA, LAM, MEA, NAM, SLR)
– Segment (AL, COMP, D&M, DCS, IPM, SBC, SIS,
WCP, WG, WL, WS)
– GeoMarket
– Location, depending on its size (or QHSE Specialists)
• Champions
– Driving, Injury Prevention
Contact your supervisor to find more about your local QHSE organization
Training and Competence
• Q & HSE training and competence are fundamental

to the way we work
• Q & HSE training defined as:
– Minimum Q & HSE training mandatory for all employees
– Job related Q & HSE training
– Local (environment, regulatory or client requirement)
– Q & HSE training is tracked electronically (QUEST and
LMS), and in the Training and Competency passport
• Q & HSE competence is achieved through:
– Training, Practicing and Experience
Contact your supervisor to find out your training and competence requirements
Training and Competence
• The Training and

Competency passport is
used to track training and
other activities
• All employees will receive a
passport and be instructed
on its use
• Keep Passport available at
all times
Contact your supervisor if you don’t already have one

Information Management
• HSE information is accessible via the HSE Hub (Go)

Standards
• What is a Standard?
– Sets of rules for implementing policies
– Defines the requirements and minimum acceptable criteria
– Makes specific mention of technologies, methodologies,
implementation procedures and other detail factors
– Compliance with standards is required
– Ownership: Functions, Geographical Entities, Segments
QHSE Standards (Example) All Schlumberger QHSE Standards

• Employee and Asset Security (view)
• Environmental (view) If you have questions about these standards,
• Journey Management and Driving (view) contact your supervisor or your local QHSE
support
• Event Reporting and Management (view
)
• Health (view)
• Contractors and suppliers may impact our

operations
• They must adhere to our policies, standards and
procedures
• They must be properly:
– Evaluated, qualified and selected
– Managed
– Assessed for their performance
against objectives
• Only approved suppliers can be used
Risk Management
Risk Management
• Hazard Analysis and Risk Control (HARC)

Standard
– A systematic process to identify and understand the
hazards in the and
Plotting likelihood work place,
severity of an and control the associated
risks.
undesired event gives a measure of the
potential associated risk as follows:
• Extreme:Black Zone
• High: Red Zone
• Medium: Yellow Zone
• Low: Green Zone
• Insignificant: Blue Zone
This topic is addressed in Hazard Identification Level 1 training

Risk Management
Risk Management
• Electrical Safety .
• Environment
• Health
• Security
• Substance abuse
• Driving, First Aid and fire will be covered later in
separate topics.

Risk Management: Electrical Safety
• What is the Risk? Risk Management
– All employees in offices and workshop may be exposed

to electrical shocks
• Objective
– The elimination of electrical risks
• Prevention
– Reporting of all electrical hazards (bare wires for
example)
– Replacement of defective equipment (plugs, cords, etc.)
– Operate equipment in accordance with manufacturer’s
recommendations
Electrical Safety
Electrocution Prevention
Gr
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Tim Circuit Breaker/ GFCI
e
Owner: QHSE Headquarters / Christian Fosset

Risk Management: Electrical Safety
• Basic Requirements
– Electrical equipment is locked out and/or tagged out
prior to work on it
– Only authorized personnel can perform maintenance on
or repair electrical equipment
• Information
– OSHA Electrical Safety

Risk Management: Health
– Schlumberger operates in over 100 countries around the

world with varying standards of health risks and medical
facilities
• Objective
– To provide a workplace which protects the health of
Schlumberger’s employees, contractors and the
surrounding community
• Prevention
– Health network (doctors, clinics, etc.) when facilities are
lacking or inadequate
– Regular Health Assessments to monitor the health of
employees, where applicable
Risk Management: Health
– Get necessary vaccinations and malaria prevention if
traveling
– Apply basic principles of ergonomics and healthy
lifestyle
• Information
– Schlumberger Health Standard
– www.healthhub.slb.com (150 countries, vaccinations,
hospitals,etc.)
– Yearly health campaigns – brochures, posters, CD
ROMS
– Training on the health hub – AIDS, Malaria, Food
Hygiene,
Heart attacksetc.
are the first cause of non-occupational illness deaths
Risk Management: Security
– Schlumberger operates in over 100 countries around the

world with varying standards of security risks to
employees, assets and information
• Objective
– To provide a workplace which protects the security of
Schlumberger’s employees, assets and non-public
information
• Prevention
– Security risk level and evacuation alert state defined for
all regions of the countries in which we operates
– Security specialists in countries with highest risks
– Restricted access to buildings and computers
Risk Management: Security
– Get necessary country risk information if traveling
– Security Awareness
• Keep a low profile
• Avoid exposure to unnecessary risk
• Avoid high-risk areas to reduce the risk
• Be anonymous - don’t draw attention to yourself
• Practice Personal security measures all the time
• Information
– Employee and Asset Security Standard
– Country/Travel Security Website
Contact your supervisor to know the site security plans

Risk Management: Substance Abuse
– Working under the influence of some substances increase the level

of risk for all hazards existing at a site, and reduces productivity
– Substance abuse can be divided into:
• Alcohol – The first cause of substance abuse
• Illegal drugs
• Medication:
– prescription medication,
– over-the-counter medication
• Other: caffeine, nicotine, khat, etc.
• Objective
– To provide a safe workplace, free of any type of substance abuse
• Prevention
– Random testing where legally possible
– Specific programs
Risk Management: Substance Abuse
– Never Drink and/or Use Drugs and Drive
– Use the Designated Driver Program ...
• Plan ... think ahead
• Designate the Driver BEFORE
• Stick to the plan
• Supervisor to check if in doubt
– Make the Commitments ...
• I will NOT drive after substance abuse
• I will NOT allow my colleagues to drive after substance abuse
• Information
– Schlumberger Substance Abuse Policy
Video: it is my business

Business Processes
Business Processes
• Assets, products and systems integrity

– Maintenance programs are in place to ensure
that assets:
• Still meet their specifications
• Have a normal lifetime
– All employees are accountable for the assets
assigned to them
• Processes
– Quality and HSE taken into consideration in
all processes and operational plans
• Business Continuity
– Plans in place to ensure business continuity
and to cope with all aspects of emergencies

Performance Monitoring & Improvement
Performance Monitoring & Improvement
• Q and HSE Reporting

– All employees are required to report:
• Anything which is not up to Schlumberger standards
• All suggestions for improvement
– All events related to Q and HSE must be reported in QUEST
– QHSE Hazard Identification Level 1 details the process
• Compliance Monitoring
– To check that work standards & procedures are strictly
followed
• Recognition Program
– To reward employees for their participation in Q & HSE
Contact yourprograms
supervisor to know the site recognition program and safe working procedures
Audits and Reviews
Audits and Reviews
• All sites are regularly audited to check:

– Compliance with policies and standards
– Implementation of the Management System
• Reviews
– The Management System is reviewed periodically

Local Orientation and Induction
• Local Journey Management Plan
• Local Emergency Response Plans (injuries, fire, security)
• Local Environment Issues (waste mgmt etc)
• Local Quality Improvement Plan
• Local First Aid Plan
• Local Health and Hygiene – hospitals, local disease etc
• Local Substance Abuse problems
• Location IT/Information Security
• Local PPE Requirement
Upon arrival in a new location, the above topics should be covered during the induction

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02 QHSE Induction

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Management System Introduction

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

Policies and Objectives Improvemen

Organization and Resources

Contractor and Supplier Management

Performance Monitoring & Improvement Control

Audits and Reviews

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

– Applicable to all personnel & operations; conformance is mandatory

• Line managers are responsible for Q & HSE.

• Schlumberger HSE VP and his direct report

• Q & HSE training and competence are fundamental

• The Training and

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

• HSE information is accessible via the HSE Hub (Go)

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

QHSE Standards (Example) All Schlumberger QHSE Standards

• Contractors and suppliers may impact our

• Hazard Analysis and Risk Control (HARC)

This topic is addressed in Hazard Identification Level 1 training

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

– All employees in offices and workshop may be exposed

Owner: QHSE Headquarters / Christian Fosset

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

– Schlumberger operates in over 100 countries around the

– Schlumberger operates in over 100 countries around the

Contact your supervisor to know the site security plans

– Working under the influence of some substances increase the level

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

• Assets, products and systems integrity

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

• Q and HSE Reporting

• All sites are regularly audited to check:

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

Revised: 25 August, 2009 SLB-QHSE-Induction-‹#› Owner: QHSE Headquarters / Christian Fosset

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