COMMUNICATION

 Increases commonality
 One mind can affect the another

 Interchange of thoughts, opinions,

information

 A dynamic process, meaning based

 Contextual

 Ouptput oriented

 Intentional / unintentional
 Internal and external
 Formal and informal
 Downward, Upward, Horizontal / lateral , Diagonal
 Grapevine
 Interpersonal / Intra-personal

 Business communication / Managerial /

Communication / Organizational Communication / Mass
Communication
 >>>.....
PATTERNS OF COMMUNICATION
 Chain
Y

 Wheel

 Circle

 Network

 Invertrd V

C D
 Verbal or Nonverbal??
 Verbal
 Non-verbal  Speaking
 Writing
 Noises
 Gestures
 Expressions
 Actions
 Body language
 Proxemics
 Kinesics

 Haptics

 Oculesics

 Chronemics

 Vocalics

 Silence

 Posture

 Locomotion

 Paralanguage
WRITTEN COMMUNICATION
THE COMMUNICATION PROCESS
 The sender
 The message
 Encoding

 The channel
 The receiver
 Decoding

 Noise

 Feedback
CHENNELS OF COMMUNICATION
 Face to face
 Information Richness / content
 Video conference
 Data Capacity / Data for
 Telephone conversation interpretation
 Live speeches  Speed
 Voice mail  Outreach
 E-Messages
 Online discussion groups
 Electronic mail
 Pre-recorded speeches
 Memos, letters
 Formal reports
 Bulletins