COMMUNICATION

STEPS INVOLVED IN
COMMUNICATION
 COMMUNICATION

• Communication is a process of creating and

sharing ideas, information, views, facts,
feelings from one place, person or group to
another.
IMPORTANCE OF COMMUNICATION

o Basis of Co-ordination
o Fluent Working
o Basis of Decision Making
o Increases Managerial Efficiency
o Increases Cooperation and Organizational
Peace
o Boosts Morale of the Employees
 PROCESS OF
COMMUNICATION
 SENDER

Generator of Message
Source of Message
Starts the Communication
 MESSAGE

Idea Information View

Fact Feeling
 ENCODING

WORDS

MESSAGE ENCODING
PICTURES

GESTURES
 MEDIA
Media is the manner in which the encoded
message is transmitted.

Telephone Internet Post

Fax E-mail
 DECODING

WORDS

PICTURES DECODING MESSAGE

GESTURES
 RECEIVER

Last Person in the chain,

for whom the message was sent.
 FEEDBACK

Confirmation by the
Receiver to the Sender
 NOISE

Any obstruction that is caused during the

process of communication