Communication

What is Communication?

Communication may be defined as

transmission or exchange of information,
feelings, opinions and thoughts with others
by various modes such as verbal, non verbal,
and written.
 Why Communication?
1. To give information
2. To seek information
3. To express feelings
4. To state opinions
5. To establish & maintain relationships
6. To regulate social interaction
 Ways of Communication

Verbal communication
Non verbal communication
Written communication
Are You Nervous About Getting up to
Speak Before a Group ?

You’re Not Alone. Many Students Have

the Same Problem
Success… Can Depend on Being Able to
Communicate Effectively.

- Communication Is Something You Do All the Time

- At College You Need to Prepare Different Kinds of Written,
Spoken Reports, Seminars, Debates Etc.
Why People Communicate?

1. Informal chats with friends - socializing

-easy to do.

2. Formal presentation - information

sharing - difficult.

3. Formal communications involve skills

that can be learnt.
 Levels of Communication

Intra- personal -talking to

oneself

Inter personal -talking to

others

Mass -talking to masses

Class Room Communication
1. Informing and explaining.

2. Supplementing the curriculum.

3. Motivating students to share their thinking.

4. Guide development of values.

5. Relate learning to real life situations.

6. Maintain good classroom climate

7. Secure emotional climate to facilitate learning.

8. Diagnose problem and remedy for individuals.

9. Evaluate and report matters of concern

 Small Group Communication

Discussion technique
Case study, role play, simulation and game
Tutorial
Debate
Seminars
Group tasks
Panel discussions
 Expectations From Students
Physical expectations - fresh, smiling, cheerful,
confident.

Curricular expectations - understandable, expressible,

knowledgeable, audible, legible, no confusion.

Interpersonal expectations - friendly, considerate,

impartial, cordial, punctual
 Communication Aids
Black board Video

Hand outs Computer assisted learning.

Lab. Manuals Books

OHP Sheets Journals

Slides
 Speaking Skills

1. Analyse the audience - age,

educational level, attitudes, size.

2. Choose the topic

3. Determine the purpose of speech -

inform, persuade entertain.
4. Gather information - library, industry,
interview.

5. Organize the content - Introduction, body

conclusion.

6. Choose a format - read, memorize,

impromptu, extemporaneous
Creating An Effective Professional
Speech Steps

1. Know the topic;

2. Identity the message

3. Research the audience

4. Generate a logical structure for the speech

 Three Quick Tips For Improvement

1. Reduce the number or words as much as possible

2. Replace longer words with shorter

3. Speak from ‘you’ perspective than ‘I” perspective

VERBAL COMMUNICATION
 REASONS
1. To give information
2. To seek information
3. To express feelings
4. To state opinions
5. To establish & maintain relationships
6. To regulate social interaction
 LANGUAGE

1. Content - meaning
2. Structure - How we use words
3. Form - Sound & word
combination
4. Use of language - Use of words
Paralinguistic Features

 Tone

 Volume

 Pitch

 Speed
 BARRIERS

Environmental - Privacy, light, noise,

temperature, distance
Emotional - fear, stress, health, mental
acuity
Patient - attitude, religion, culture, values
Pharmacists - time, language, knowledge, skills
Good Verbal Communication
 Clear, relevant message
 Talking to the person (eye contact)
 Being a good listener
 Understanding the needs of the listener
 Appreciating the listener
 Personal qualities
 Getting feedback
 Vocal qualities
 Active listening

You hear what other person is saying

You understand what you have heard
You interpret what you have understood without making
assumptions
 Best ways to listen

 Give 100% attention

 Make, I am listening noises – yes, uh-hu.h, mm-
mm etc.
 Nod your head
 Try to empathize
 Try to ignore distractions