SOFT SKILLS

Attitude and Behavioral Skills

JVGlobal Services LLP
-Bhargava Phukan
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Contents…
1. Attitude…
- Components, Types, Actions and Benefits.
2. Mannerism- Personality vs Mannerism
3. 30 Good Manners…
4. Behavioral Skills
5. Some Behavioral Skills
6. Questions
7. Thank You.
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Attitude

The definition of an attitude is a way of feeling or acting

toward a person, thing or situation.

Passion for a sport, dislike for a certain actor and negativity

toward life in general are each an example of an attitude.
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Components of Attitude
Attitude is composed of three components,
 Cognitive component- based on the information or knowledge.
 Affective/emotional component- based on the feelings.
 Behavioral component- reflects how the attitude affects the way we act or
behave.
For instance, in case of a person who is scared of an injection or a needle, the
cognitive component might be the fact that an injection would hurt. On the
other hand, the affective component would be the feeling that he/she is scared
of injection. The behavioral component would be that the person would
completely avoid getting an injection or scream at the sight of one.
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Types of Attitudes

1.Positive Attitude
2. Negative Attitude
3. Neutral Attitude
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1.Positive Attitude
Confidence, Optimism, Sincerity, and Reliability are traits that represent positive
attitude.
Individuals who have a positive attitude will pay attention to the good, rather than bad
in people, situations, events, etc. They will not consider a mistake or failure as a hurdle,
but as an opportunity. They learn from mistakes, and move forward in life.
Their traits include…
~ Confidence ~ Optimism
~ Cheerfulness/Happiness ~ Sincerity
~ Sense of responsibility ~ Flexibility
~ Determination ~ Reliability
~ Tolerance ~ Willingness to adapt
~ Humility ~ Diligence
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2. Negative Attitude
Hatred, Pessimism, Resentment, and Doubt are traits that represent
negative attitude.
People with a negative attitude ignore the good, and pay attention to
the bad in people, situations, events, etc. Also, they are likely to
complain about changes, rather than adapting to the changing
environment. Also, they might blame their failure on others.
Their traits include…
~ Anger ~ Hatred
~ Pessimism ~ Frustration
~ Doubt ~ Resentment
~ Jealousy ~ Inferiority
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3. Neutral Attitude
Indifference and Detachment are traits that represent neutral
attitude.
People with a neutral attitude don’t give enough importance to
situations or events. They ignore the problem, leaving it for someone
else to solve. Also, they don’t feel the need to change.
Their traits include:
~ Complacence
~ Indifference
~ Detachment
~ Feeling of being disconnected
~ Unemotional
 Positive Attitude Negative Attitude
M A N N E R I S M A N D B E H AV I O R A L S K I L L S
Individuals who have a positive attitude will pay attention
People with a negative attitude ignore the good and pay
Difference-
to the good rather than badPositive Attitude
in people, situations, and Negative
events,
attention to theAttitude:
bad in people, situations, events, etc.
etc.
Positive attitudes are rewarded, and it means the individual Negative attitudes are punished to discourage the same action
is encouraged to do the same thing in the future. in the future.
If we think positive thoughts, we will surely experience joy, If we think negative thoughts, we will have negative feelings
love, gratitude, peace, and hope. such as anger, disappointment, irritation, envy, etc.

A person with a “negatives attitude” tends to believe their best

Having a “positive attitude” means a person believes
days are in the past, and there is nothing to “look forward to”
everything happens for the best in the end.
and considers it a waste of time and energy.

It is an optimistic approach for a person to achieve good It is a pessimistic mindset of a person who is not capable of
results. handling critical issues.

It can achieve long-term goals easily and in time. It can achieve some initial goals but not the long-term goals

It is a process of solving problems. It is a process of looking for problems.

A person with a positive attitude pays attention to the A person with a negative attitude pays attention to other
virtues of others. people’s shortcomings.
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Actions to Develop Positive Attitude:

 Think Positive
 Be proud of yourself
 Share your positivity with friends
 Take a pause before reacting
 Treat others as you’d like to be treated
 Practice gratitude
 Interact with the world around you
 Learn to communicate
 Participate in physical and mental activities
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Benefits Positive Attitude:

 Helps achieving goals and Good Health.
 Success achieved faster and more easily.
 More Happiness and more Energy.
 Greater Inner Power and Strength.
 The ability to Inspire and Motivate others and ourselves.
 The ability to Surmount any difficulty.
 Life Smiles at us.
 People Respect us.
 We look at the Bright side of Life.
 Choose to be and stay Optimistic.
 Find reasons to Smile more often.
 Visualize only what we want to Happen.
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Life is 10% of what happens to you and 90% of how you react to it.
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Mannerism
Derived from the Italian maniera, meaning simply “style,”
mannerism is sometimes defined as the “stylish style” for its
emphasis on self-conscious artifice over realistic depiction.

Mannerism is a habit, gesture or other speech or dress

characteristic that someone does often.

The way you talk and gesture are examples of mannerisms.

When you are constantly twirling your hair to an extreme
extent, this is an example of a mannerism.
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Characteristics of Mannerism

The characteristics of Mannerism include hyper-idealization,

distorted human forms; staged, awkward movement; exaggerated
poses; crowded, unorganized compositions; nervous, erratic line;
sour color palettes, and ambiguous space.
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Personality vs Mannerism
As nouns the difference between personality and mannerism is
that personality is a set of qualities that make a person (or thing)
distinct from another while mannerism is a group of verbal or other
unconscious habitual behaviors peculiar to an individual
or mannerism can be (arts|literature) in literature, an ostentatious
and unnatural style of the second half of the sixteenth century in the
contemporary criticism, described as a negation of the classicist
equilibrium, pre-baroque, and deforming expressiveness.
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30 Good Manners we should Follow

• Saying “please” and “thank you.” It shows gratitude for the things others do for you.
• Making introductions. Always introduce yourself to adults who come visit, and
introduce friends to each other.
• Covering your mouth when you sneeze or cough. Germs are gross!
• Not picking your nose in public. No one wants to see that.
• Greeting visitors and say goodbye to them. Even if you feel shy, greetings and
goodbyes are important.
• Asking for things instead of reaching for them. It’s disruptive when children reach
across the table during mealtimes.
• Knocking on doors before entering a room. Especially the bathroom door!
• Responding when asked how you are. It’s even better if you ask her how she is, too.
• Not interrupting when others are talking. Wait for your turn, no matter how
impatient you feel.
• Saying “Excuse me” when you need to interrupt a conversation. Sometimes it’s an
emergency, but even so, please be polite.
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30 Good Manners we should Follow…

• Saying “Excuse me” if you bump into someone. Make sure they know you didn’t do it on
purpose.
• Not using electronics at the dinner table. Show others that their presence is important to
you.
• Sitting attentively through plays, movies, and musical performances. Show proper respect,
even if you’re bored.
• Washing your hands before meals. It’s good etiquette and good hygiene too.
• Not commenting on personal appearance. It hurts feelings unnecessarily.
• Holding doors open for others. No one likes to have the door slam on them as they enter a
room.
• Keeping burps silent. And remember to say “Excuse me” afterward.
• Offering to help elders if they need it. Help wash someone’s car or carry their groceries.
• Giving a genuine apology when needed. Sometimes, the other person needs to hear you
say, “I’m sorry.”
• Asking to be excused at the end of a meal. Instead of just getting up to leave, say, “Please
may I be excused?”
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30 Good Manners we should Follow…

• Using good table manners when eating. Use utensils properly and chew with your
mouth closed.
• Having a positive attitude. You will be someone that people enjoy having around.
• Shaking hands. A firm handshake makes a good impression when you meet someone.
• Returning items after borrowing them. Show respect for other people’s belongings.
• Avoiding bad language. The words you use reveal your character.
• Sharing. It’s a basic way to show consideration for the needs and feelings of others.
• Giving compliments. Everyone likes to hear nice things about themselves.
• Doing tasks for elders without complaining. Don’t make their lives more complicated
by arguing.
• Writing thank-you notes when you receive gifts. Technology is great, but sometimes
people need a more personal touch.
• Doing for others what you want them to do for you. If you remember this rule, it’s
easier to follow all the others.
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Behavioral skills
Behavioral skills are interpersonal, self-regulatory, and task-related
behaviors that connect to successful performance in education and
workplace settings.

The behavioral skills are designed to help individuals succeed through

effective interactions, stress management, and persistent effort.
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Top 10 behavioural skills

1.Communication
2.Conflict Resolution
3.Self Improvement
4.Time Management
5.Stress Management
6.Patience
7.Balance Between Professional & Personal Life
8.Empathy
9.Decision-Making
10.Problem-Solving
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1. Communication
Communication is a vast area to explore with different sub-skills
ranging from appropriate body language and eye contact to the
ability to write a clear and accurate piece of information.

One of the major communication skills includes the accuracy in

listening and following instructions. We often tend to ignore what
people say or even ask for follow-ups to check their understanding.
This leads to inaccurate assumptions and creates inefficiencies and
frustrations at work. Having excellent communication skill can
actually help you efficiently grow in an organisation.
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2. Conflict Resolution
There are situations of imbalance and friction within an organisation
due to the conflict of interests or disagreements between
employees. Resolution can be seen as an offshoot of communication,
though it is a distinguished skill that is hard to develop due to
hesitation and intimate nature of the workplace. In its worst cases,
these conflicts can intensively grow and damage relationships and
personal reputation. Moreover, it can also affect the company as a
whole. Therefore, conflict resolution is one of the most important
behavioural skills that teach ways to resolve different types of
conflicts, make individuals aware of the potential problems and also
facilitate teamwork and cooperation among employees. Feedbacks
can help build coordination among people.
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3. Self Improvement
Having an insatiable curiosity as well as a persistent attitude
towards self-improvement is amongst the pivotal behavioural
skills to inculcate in yourself. Having a limited knowledge will
only lead to the repeated form of tasks carried out every day
while augmenting your knowledge about new things will help
you grow and explore new horizons. This is why working on
self-improvement must be a crucial aspect to consider on your
journey to furnish behavioural skills.
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4. Time Management
One of the underrated attributes of an employee, time
management does not refer to the employee’s ability to meet
deadlines, but an efficient organisation and execution of their
work to complete a particular task on time. While time
management relies more on the abilities and habits of the
employee, you can develop efficiency in your performance.
Behavioural skills include removing distractions such as cell
phones and social media to ensure that you are fixed on your
schedule. Try to place your assignments into short multiple
goals that can help you push yourself and achieve them
quickly.
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5. Stress Management
From juggling multiple tasks and responsibilities at work to facing personal
struggles at home, an individual cannot escape the underlying stress
throughout their day. This is where an important behavioural skill comes to
your rescue. Stress management is a skill everyone needs to master in the
present times where our entangled devices and even more complicated lives
can increase our tendency of getting stressed, anxious and depressed easily.
While workplaces have started adopting activities to help their employees
take time away from their stressful schedules, adapting efficient stress
management strategies on the personal front can surely transform your
outlook on life. To implement better stress management in your daily
routine, the best ways to tackle the intense situations is through meditation,
yoga, physical activities such as running even for a half an hour, etc. can
amazingly guide you towards becoming good at handling stress and
implement equanimity in your life.
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6. Patience
This is one of the less conventional skills on the list, but has an
important role to play. In this fast-paced world reinforced by
technology, we forget that everything takes its own time and
all you need is a little patience to hold onto your emotions and
personal greed. Some of the important behavioural skills in
this section include time training, completing projects,
improving skills and meeting goals.
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7. Balance Between Professional & Personal Life

Amongst the most crucial behavioural skills, bringing a balance
between your work tasks as well as personal is quite a tricky task.
Strenuous work schedule can definitely impact your physical and
mental well-being and this is why it becomes paramount to ensure
that there is a healthy equilibrium between these two aspects of
your life. So, it is good to devote yourself fully to your work and
passionately contribute to the growth of your organisation but it is
also important that you cultivate self-awareness of your limits as well
as health which will only help you work in the most effective and
efficient manner.
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8. Empathy
Empathy is one of the top behavioural skills for employees in
the workplace as well as in one’s personal life as well. It can be
simply defined as awareness or sensibility to understand
another person’s emotions and feelings from their point of
view. In a workplace, empathy plays a key role in building a
strong team where members are aware of each other’s
sensibilities and perspectives and the team leader is able to
delegate tasks knowing what every member is capable of
doing.
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9. Decision-Making
The ability to make decisions in an efficient and effective way is
another important behavioural skill that can help you thrive in
your career. In order to take a particular decision, you must
gather the requisite information, assess alternative
resolutions, learn about the pros and cons and then approach
the problem. This process can be rigorous but taking optimal
decisions can take you far in life thus making it an essential
skill to be successful in the present ever-evolving world.
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10. Problem-Solving
Whether you are a manager or a team member, you would
need good problem-solving skills to accomplish any goal or
milestone at work. In order to solve a problem, you must first
identify the issue, prioritize, find alternative solutions and then
implement those solutions to see how effectively it works for
you. This is one of the most in-demand behaviour skills in
every job sector because as an excellent problem-solver, you
can be a good leader as well as team member and succeed
better in your workplace.
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Some Other Behavioural Skills

• Assertiveness Skills
• Changeability
• Interpersonal Skills
• Critical Thinking
• Healthy Living
• Impact and Influencing
• Value and Purpose
• Persuasion Skills
• Self-confidence
• Cooperation
• Emotional Intelligence
• Confidence Building
• Risk-taking
…

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