Using Behavior Change

Tools to Solve People

Challenges in
Organizations - Part 2
Welcome to Part 2 of our series on using behavior change tools to solve people
challenges in organizations. In this session, we will explore different interventions
that can be effective in promoting diversity, improving team dynamics, and
enhancing performance. Let's dive in!

by Avitansh Kumar (M23MSA022)

Case 1: Persuasion
In this case, the intervention used is persuasion. By highlighting the benefits of diverse teams, such as improved
multitasking, healthy competition, and enhanced output, managers can be convinced to embrace diversity within their
teams.

In the randomized controlled trial (RCT), we will compare the control situation with no intervention to the intervention
situation where persuasion techniques are used. The goal is to observe the positive impact of diverse teams on the overall
effectiveness and excellence of the organization.
Case 2: Economic Incentives
In this case, the intervention used is economic incentives. By offering travel bonuses
and exclusive group travel plans, we encourage the formation of non-homogenous
subcultures or groups within the organization.

This intervention aims to promote diversity by encouraging employees from different

states and regions to form groups and avail the travel benefits. Through shared
experiences and strengthened bonds, diversity will be preserved within the
organization.

In the RCT, we will compare the control group to the intervention group that enjoys
the travel benefits. The objective is to demonstrate that the intervention group has a
higher level of diversity compared to the control group.
Case 3: Performance-based Pay
In this case, the intervention used is performance-based pay. By introducing a system where employees have the
opportunity to earn economic rewards based on their performance, managers can motivate both homogenous and diverse
teams to excel.

This intervention encourages employees to perform to a particular extent to be included in the performance pay system,
creating an environment of healthy competition and excellence.

In the RCT, we will compare the control group to the intervention group that participates in the performance-based pay
system. The goal is to assess the impact of this intervention on overall performance and employee engagement.
Case 4: Nudge
In this case, the intervention used is a nudge. By dividing the whole group into pairs,
consisting of members from STEM and Non-STEM backgrounds, we aim to foster
collaboration and diverse perspectives in problem-solving.

By having pairs discuss problems in isolated rooms before coming together in larger
groups to present solutions, we reduce ego clashes and encourage faster and more
effective decision-making.

In the RCT, we will compare the control group to the intervention group that has
been divided into pairs. The objective is to observe the reduction in meeting time and
clashes in the intervention group compared to the control group.
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