13) Perform bookkeeping duties, such as credits and collections, preparing and

sending financial statements and bills, and keeping financial records.

MEDICAL SECRETARY
A. DUTIES and TASKS

14) Complete insurance and other claim forms.

1) Schedule and confirm patient diagnostic appointments, surgeries and medical

consultations.
2) Compile and record medical charts, reports, and correspondence, using
typewriter or personal computer.

B. JOB ACTIVITIES
1) Getting Information -- Observing, receiving, and otherwise obtaining
information from all relevant sources.

3) Answer telephones, and direct calls to appropriate staff.

4) Receive and route messages and documents such as laboratory results to
appropriate staff.
5) Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
6) Interview patients in order to complete documents, case histories, and forms
such as intake and insurance forms.
7) Maintain medical records, technical library and correspondence files.
8) Operate office equipment such as voice mail messaging systems, and use
word processing, spreadsheet, and other software applications to prepare
reports, invoices, financial statements, letters, case histories and medical
records.
9) Transmit correspondence and medical records by mail, e-mail, or fax.
10) Perform various clerical and administrative functions, such as ordering and
maintaining an inventory of supplies.
11) Arrange hospital admissions for patients.
12) Transcribe recorded messages and practitioners'
recommendations into patients' medical records.

15) Prepare correspondence and assist physicians or medical scientists with

preparation of reports, speeches, articles and conference proceedings.

diagnoses

and

2) Communicating with Supervisors, Peers, or Subordinates -- Providing

information to supervisors, co-workers, and subordinates by telephone, in written
form, e-mail, or in person.
3) Communicating with Persons Outside Organization -- Communicating with
people outside the organization, representing the organization to customers, the
public, government, and other external sources. This information can be
exchanged in person, in writing, or by telephone or e-mail.
4) Interacting with Computers -- Using computers and computer systems
(including hardware and software) to program, write software, set up functions,
enter data, or process information.
5) Establishing and Maintaining Interpersonal Relationships -- Developing
constructive and cooperative working relationships with others, and maintaining
them over time.
6) Assisting and Caring for Others -- Providing personal assistance, medical
attention, emotional support, or other personal care to others such as coworkers,
customers, or patients.
7) Documenting/Recording Information -- Entering, transcribing, recording,
storing, or maintaining information in written or electronic/magnetic form.

Medical Secretary 1

8) Organizing, Planning, and Prioritizing Work -- Developing specific goals and

plans to prioritize, organize, and accomplish your work.
9) Performing Administrative Activities -- Performing day-to-day administrative
tasks such as maintaining information files and processing paperwork.
10) Processing Information -- Compiling, coding, categorizing, calculating,
tabulating, auditing, or verifying information or data.

19) Evaluating Information to Determine Compliance with Standards -- Using

relevant information and individual judgment to determine whether events or
processes comply with laws, regulations, or standards.
20) Identifying Objects, Actions, and Events -- Identifying information by
categorizing, estimating, recognizing differences or similarities, and detecting
changes in circumstances or events.
C. SKILLS

11) Performing for or Working Directly with the Public -- Performing for people or
dealing directly with the public. This includes serving customers in restaurants
and stores, and receiving clients or guests.
12) Making Decisions and Solving Problems -- Analyzing information and
evaluating results to choose the best solution and solve problems.
13) Updating and Using Relevant Knowledge -- Keeping up-to-date technically
and applying new knowledge to your job.
14) Scheduling Work and Activities -- Scheduling events, programs, and
activities, as well as the work of others.
15) Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing
information from materials, events, or the environment, to detect or assess
problems.
16) Interpreting the Meaning of Information for Others -- Translating or explaining
what information means and how it can be used.
17) Coordinating the Work and Activities of Others -- Getting members of a group
to work together to accomplish tasks.
18) Resolving Conflicts and Negotiating with Others -- Handling complaints,
settling disputes, and resolving grievances and conflicts, or otherwise negotiating
with others.

1) Active Listening -- Giving full attention to what other people are saying, taking
time to understand the points being made, asking questions as appropriate, and
not interrupting at inappropriate times.
2) Reading Comprehension -- Understanding written sentences and paragraphs
in work related documents.
3) Speaking -- Talking to others to convey information effectively.
4) Coordination -- Adjusting actions in relation to others' actions.
5) Active Learning -- Understanding the implications of new information for both
current and future problem-solving and decision-making.
6) Time Management -- Managing one's own time and the time of others.
7) Instructing -- Teaching others how to do something.
8) Writing -- Communicating effectively in writing as appropriate for the needs of
the audience.
9) Service Orientation -- Actively looking for ways to help people.
10) Learning Strategies -- Selecting and using training/instructional methods and
procedures appropriate for the situation when learning or teaching new things.
11) Social Perceptiveness -- Being aware of others' reactions and understanding
why they react as they do.
Medical Secretary 2

D. ABILITIES
1) Oral Comprehension -- The ability to listen to and understand information and
ideas presented through spoken words and sentences.
2) Oral Expression -- The ability to communicate information and ideas in
speaking so others will understand.
3) Speech Clarity -- The ability to speak clearly so others can understand you.
4) Information Ordering -- The ability to arrange things or actions in a certain
order or pattern according to a specific rule or set of rules (e.g., patterns of
numbers, letters, words, pictures, mathematical operations).
5) Near Vision -- The ability to see details at close range (within a few feet of the
observer).
6) Speech Recognition -- The ability to identify and understand the speech of
another person.
7) Written Comprehension -- The ability to read and understand information and
ideas presented in writing.
8) Written Expression -- The ability to communicate information and ideas in
writing so others will understand.
9) Problem Sensitivity -- The ability to tell when something is wrong or is likely to
go wrong. It does not involve solving the problem, only recognizing there is a
problem.

10) Selective Attention -- The ability to concentrate on a task over a period of

time without being distracted.
11) Time Sharing -- The ability to shift back and forth between two or more
activities or sources of information (such as speech, sounds, touch, or other
sources).
E. KNOWLEDGE, EXPERIENCE and EDUCATION
1) Customer and Personal Service -- Knowledge of principles and processes for
providing customer and personal services. This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
2) Clerical -- Knowledge of administrative and clerical procedures and systems
such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology.
3) English Language -- Knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and
grammar.
4) Computers and Electronics -- Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including
applications and programming.
5) Telecommunications -- Knowledge of transmission, broadcasting, switching,
control, and operation of telecommunications systems.
6) Communications and Media -- Knowledge of media production,
communication, and dissemination techniques and methods. This includes
alternative ways to inform and entertain via written, oral, and visual media.

Medical Secretary 3