Process Reengineering

Process Reengineering
Reengineering is the fundamental rethinking and
redesign of business processes to achieve improvement
in critical measures of performance such as cost,
quality, service, speed and customer satisfaction.
Delivery System of Timex in 2008
Delivery System of Timex in 2008
When Timex receives a purchase order from a customer, a
copy is sent to manufacturing, where a production
scheduler begins the planning for manufacturing the
ordered items. Frequently, there is a long wait before the
production is started.
After manufacturing is complete, the finished products
are sent to the Shipping Department which matches
quantities to be shipped against customer purchase
order.
Often, the finishes products are held in inventory until a
truck is available for shipment to the customer. If the
quantity ship does not match the number of chips
requested by the customer, a special shipment is
scheduled.
The shipping documents are sent to the Billing
Department for issuing invoices.

Special staffs in The Accounting Department follow up

with customer for payment.
 Reengineering Initiatives
Under the new system:
• A customers relationship managers will be responsible for each customer and the customer’s
order.
• Timex and its customer will enter into long-term contracts specifying-quantities and prices.
• The customer relationship manager will work closely with the customer and with manufacturing to
specify delivery schedules for the product one month in advance.
• The schedule of customer order will be sent electronically to the manufacturing.
• Finished products will be shipped directly from the manufacturing plant to customer sent.
• Each shipment will automatically trigger an invoice that will be sent electronically to the customer.
• Customer will transfer funds electronically to Timex’s bank.
Thank you for listening!