ST.

PAUL INSTITUTE OF PROFESSIONAL STUDIES

INDORE

SESSION 2022-23

CLASS : BCA 1 YEAR

SUBJECT : ENGLISH
TOPIC : VERBAL COMMUNICATION

SUBMITTED BY :
SUBMITTED TO :
MS BHUMI MEGHANI
PROF. RAHAT AHEMAD
ROLL NO. 9
“Verbal Communication.”
We may often think that, having good communication skills is all about
the ability to speak well…..
Or all about “SPEAKING.”

We are right……
But only 50% right.
Because….
Verbal Communication has another very important part……
“LISTENING”.

“Speaking” + “Listening” = “Verbal Communication.”

 Broadly, LISTENING may be classified
into…
Sympathetic Listening and Empathetic Listening.

Sympathetic LISTENING…
• In sympathetic listening we care about the other person and show this
concern in the way we pay close attention and express our sorrow for
their ills and happiness at their joys.
• In other words there is “sharing” of feelings.
Empathetic LISTENING…
• When we listen empathetically, we go beyond sympathy to seek a
truer understanding of how others are feeling.
• This requires excellent discrimination and close attention to
emotional signals.
• In order to get others to expose these deep parts of themselves to us,
we also need to demonstrate our empathy