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    Imran Butt
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    1) The document outlines the key IT roles and weekly activities at Neom Communities including customer support, office support, network management, and preparing IT proposals. 2) It describes providing 24/7 customer support services for internet, telephone, and IPTV and resolving tickets within 15 minutes. 3) Office support includes provisioning internet, telephone, IPTV, supporting ERP and desktop systems, and providing IT assistance for meetings. 4) Network management consists of maintaining datacenters, STC internet systems, and Tamimi infrastructure. 5) Future plans include integrating the network between two camps for a single network.

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    1) The document outlines the key IT roles and weekly activities at Neom Communities including customer support, office support, network management, and preparing IT proposals. 2) It describes providing 24/7 customer support services for internet, telephone, and IPTV and resolving tickets within 15 minutes. 3) Office support includes provisioning internet, telephone, IPTV, supporting ERP and desktop systems, and providing IT assistance for meetings. 4) Network management consists of maintaining datacenters, STC internet systems, and Tamimi infrastructure. 5) Future plans include integrating the network between two camps for a single network.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    7 views14 pages

    IT Services

    Uploaded by

    Imran Butt
    1) The document outlines the key IT roles and weekly activities at Neom Communities including customer support, office support, network management, and preparing IT proposals. 2) It describes providing 24/7 customer support services for internet, telephone, and IPTV and resolving tickets within 15 minutes. 3) Office support includes provisioning internet, telephone, IPTV, supporting ERP and desktop systems, and providing IT assistance for meetings. 4) Network management consists of maintaining datacenters, STC internet systems, and Tamimi infrastructure. 5) Future plans include integrating the network between two camps for a single network.

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    © All Rights Reserved
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    of 14

    NCV IT

    Neom Communities
    WEEKLY ACTIVITIES
    KEY ROLES
    01 CUSTOMER SUPPORT
    Internet-IP Telephone-IPTV

    02 OFFICE SUPPORT
    Desktop-ERP System-Meetings-Events etc.

    03 NETWORK MANAGEMENT
    Maintenance and Updation of Network

    04 IT PROPOSALS
    Prepare and submit Official IT proposals to Neom

    05 FUTURE ROADMAP
    Integration of network for 2 Camps
    CUSTOMER
    SUPPORT
    CUSTOMER SUPPORT
    24x7 Customer Support Services
    Internet-Telephone-IP TV

    Ticket received in ERP Support Assistance Visit to the rooms

    Ticket details are verified IT Technician is assigned IT technician responds


    within 15 minutes

    Tickets
    IT receives tickets Resolution Closure of Ticket Report to Helpdesk
    from ERP for cus-
    tomer support Support service is pro- Ticket is closed with cus- Helpdesk is responded
    vided tomer satisfaction with ticket closure details
    OFFICE
    SUPPORT
    OFFICE SUPPORT
    Office Support Services
    Internet-Telephone-IP TV-ERP-Desktop-Meetings-Events

    Internet Telephone IPTV

    Provision of internet at all Office Telephone and TV Channels provision


    times Mobile phone support and support to Executive
    and Senior staff

    Support
    Office staff sup- ERP Systems Desktop Meetings
    port through site
    visit, phone, re- AX Dynamics and Hous- Desktop Computer and Office and Web meetings
    mote access ing ERP systems support Laptop support IT Support
    NETWORK
    SUPPORT
    NETWORK SUPPORT
    Network Support Services
    Tamimi and Neom Network

    Datacenters STC Systems Tamimi Infrastructure

    Maintenance and Upda- STC Internet Systems Maintain and update


    tion of Datacenter at maintenance at Neom Tamimi network infra-
    Neom Construction Vil- Construction Village structure
    lage

    Network Support
    Maintain the net- Neom Integration Cloud Network Mail
    work to ensure un-
    interrupted IT ser- Maintain and update Maintain and update Business email support
    vices Neom integration network Tamimi cloud network
    equipment apps
    CCTV

    Maintain the CCTV Cam-


    era system
    IT PROPOS-
    ALS
    IT PROPOSALS
    Submission and Implementation of IT Proposals
    Events Support

    Audio/Video support for


    Events

    Request for Proposal Plan Preparation of Proposal

    Request for proposal is Plan is devised to cater Official proposal is cre-


    received Neom requirements ated

    Proposals
    Prepare, submit Financial Aspects Proposal submission Closure of Proposal
    and implement IT
    proposals as per Proposal financial as- Official proposal is sub- Implementation is done
    Neom require- pects are shared with mitted to Neom after as per proposal after PO
    ments management for approval management approval issuance of Neom and
    invoice is submitted for
    closure
    FUTURE
    ROADMAP
    FUTURE ROADMAP
    Integration of Network for NCV Camp1 and Camp2

    Internet Internet

    IPTV IPTV

    IP Telephone IP Telephone

    CCTV Cameras CCTV Cameras

    Computers Computers

    ERP SYSTEM ERP SYSTEM

    Single Network
    Our Team
    24x7 IT SERVICE TEAM

    NCV Camp1, NCV Camp2, NC1, NC2, Oxagon and Bajdah


    IMRAN MUDASSIR HAIDER MANAS JUNAID WASIM

    NCV Camp2
    HARRIS PARWAIZ ASAD
    Thank you

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