MRM Concept

Human resources slide 1
Maritime Resources
Management
In collaboration with ALL Academy
Objectives
• APPROPRIATE ATTITUDE
• INTERACTIVE COMMUNICATION
• WORK AS A TEAM
• ZERO RISK OF FAILURES
• TRAINING FOR IMPROVEMENT

HUMAN FACTOR SOFTWARE
Interrelationship between human
factor and shipping industry
HARDWARE
H
ENVIRONMENT
S L E
LIVEWARE (self)
L LIVEWARE (other)
ATTITUDE &
MANAGEMENT SKILLS

AUTOMATION
AWARENESS
SITUATION
AWARENESS
CULTURAL
LEADERSHIP IN AWARENESS
EMERGENCY
JUDGEMENT & COMMUNICATION

DECISION MAKING & BRIEFING
HUMAN
INVOLVEMENT
MRM TOOLS CHALLENGE &
RESPONSE
IN ERROR
STATE OF THE SHORT TERM

SHIP STRATEGY
WORKLOAD AUTHORITY &

ASSERTIVENESS
MANAGEMENT
STYLE
Tool concept: How it work:
1. Attitude is come from culture,
CONCEPT:
1. Always observe own attitude
family, study, age and etc
Lorem ipsum dolor sit amet, 2. Attitude can be changed
consectetur adipiscing elit.
2. Attitude is your thought towards
3. Admit the negative attitude to
someone or Lorem
something
ipsum dolor sit amet,
consectetur adipiscing elit. be change
3. Attitude drive your behaviour
Attitude & Lorem ipsum dolor sit amet, 4. Change your negative attitude
management 4. You do whatconsectetur
you think of
adipiscing elit.
in order to change behavior
skill 5. Change attitude
Loremthen
ipsumbehaviour
dolor sit amet,
consectetur adipiscing elit. 5. Change your attitude easier
change
than other
6. Behaviour = Skill
How can it fail:
CONCEPT:
1. Never observe own attitude
Lorem ipsum dolor sit amet,

2.consectetur
Inappropriate attitude
adipiscing elit.
3.Lorem
Fear
4. Overreliance
Attitude & Lorem ipsum dolor sit amet,
management consectetur adipiscing elit.
5. Over self esteem
skill Lorem ipsum dolor sit amet,
CONCEPT:
1. Perception-Comprehension- 1. Consult various sources
Projection Lorem ipsum dolor sit amet, 2. Cross check each other
2. Mental Picture 3. Open challenge climate

3. Reality 4. Mental picture = Reality
Situation Lorem ipsum dolor sit amet,
Awareness consectetur adipiscing elit.

Human resources slide 3 it fail:
How can
CONCEPT:
1. Mental ≠ Reality
2. No Challenge

3. Low assertiveness of team
Situation member
4. Self confidence of team leader

Tool concept:
Human resources slide 3 How it work:
CONCEPT:
1. People are different from 1. Learn how people is
• Culture Lorem ipsum dolor sit amet,

different
• Generation 2. Treat people as individual
• Study
Lorem ipsum dolor sit amet, 3. Know your team member
character
Cultural • Family and etc
2. All are attitude base
3. Nobody the same

How can
CONCEPT:
1. Stereotype
2. Not adipiscing
consectetur learningelit.
how people
different
3. Attitude fixed
Cultural 4. Treat
Lorem everyone
ipsum dolor sit amet, the same
way

Tool concept:
1. The way CONCEPT:
and how to communicate
1. Use closed loop and
effectively
Lorem ipsum dolor sit amet, interactive communication
• Closed loop consectetur adipiscing elit.
• Interactive 2. Brief before working

• Briefing consectetur adipiscing elit. 3. Give a chance for
2. Communicate the way to work and goal questioning
Communication Lorem ipsum dolor sit amet,
3. Anyone can conduct briefing
& Briefing consectetur adipiscing elit.
4. De-briefing after important
4. De-Briefing
work completed
• Communication way after adipiscing
consectetur completed elit.
5. No blame individual
work
• No blame the personal

Human resources slide
How3can it fail:
CONCEPT:
1. Misunderstanding the
message
2. One way communication

3. The way and goal of work
Communicati not
Lorem ipsum clear
dolor sit amet,
on & Briefing consectetur adipiscing elit.
4. No mutual agreement
before
Lorem ipsum work
dolor sit amet,
5. Blame personal
Tool concept:
CONCEPT:
1. Challenge the concept not 1. Create the open
personal Lorem ipsum dolor sit amet,
communication style
2. Response to the challenge 2. Questioning when mis
correctly Lorem ipsum dolor sit amet, concept
3. Avoid Challenge & Response 3. Response to the challenge
Challenge & BLOCK Lorem ipsum dolor sit amet, correctly
Response consectetur adipiscing elit.
4. Cross check each other
How can
CONCEPT:
1. Not open chance for
Loremchallenge atmosphere
2. Put down the challenge
Loremsharply
3. Challenge was block
Challenge & Lorem ipsum dolor sit amet,
Response consectetur adipiscing elit.

Tool concept:
CONCEPT:
1. 5 Steps to develop STS 1. Allow team member to build
• Identify the Lorem the plan

problem
• Build the plan 2. Combined best part of each
Lorem ipsum dolor sit amet, plan become solution

• Check the plan
3. Team leader’s idea must be
Short Term • Summary & Briefing
Lorem ipsum dolor sit amet, the last
Strategy • Monitor consectetur adipiscing elit.
4. Team leader avoid to
2. No procedure
Loremto solve
ipsum dolorthe
sit amet, influence team member’s idea
problem
5. Be flexible
3. Change plan if situation change
How3can it fail:
CONCEPT:
1. No interactive
communication
2. Low assertiveness
3. Team
consectetur member
adipiscing elit. not share
Short Term their idea

Strategy consectetur adipiscing elit.
4. Team leader share his idea
too early
Tool concept:
CONCEPT:
How it work:
1. Personal authority 1. Observed the level of own
2. Assertive Lorem ipsum dolor sit amet, authority and assertiveness

3. Combination of both 2. Balance authority and

• High-High consectetur adipiscing elit. assertiveness depend on
Authority & • High-low Lorem ipsum dolor sit amet,

situation
Assertiveness • Low-High
• Low-Low Lorem ipsum dolor sit amet,

4. Balancing the authority &

assertiveness
How3can it fail:
CONCEPT:
1. Both team leader and team

member
consectetur adipiscingnot
elit. balancing their
authority and assertiveness
2. Dangerous
consectetur adipiscing elit.combination is too
Authority & low authority vs too low

Assertiveness assertiveness

A HIGH HIGH A
Human
U
resources slide 3
CONCPT: S
T S
E
H R
O T
R I
I V
T E
Y N
E
E
LOW LOW S
Tool concept:
1. Style is behaviour
CONCEPT:
How it work:
2. Behaviour is based on own 1. Observed own
attitude
3. consectetur
Management styleadipiscing
is dividedelit.by 2 management style
factor
Lorem ipsum dolor sit amet, 2. Change the style depend
• Concerned for performance
• Concerned for people on the situation
Management 4. 5 Management stylesdolor sit amet,
Lorem ipsum
3. Do not stick to only one
Style consectetur adipiscing elit.
• Tiger (Performance)
• Penguin (People) style
• Sheep (50/50)
4. Be flexible
• Snell (Useless)
• Dolphin (Flexible)
How 3
can it fail:
CONCEPT:
1. Not admit that your style

is the
consectetur problem
adipiscing elit.
2. ipsum
Lorem Stick tositone
dolor amet,style
3. Fear
Management Lorem ipsum dolor sit amet,

CONCEPT:


Management
Concerned forLorem ipsum dolor sit amet,
performance Concerned for people

Tool concept:
CONCEPT:
1. Task value 1. Set the job priority correctly
2. Number ofLorem
taskipsum dolor sit amet, 2. Pre-planning
3. Time available 3. Give training to reduce task
4. Normal
load value
4. Increasing time available

Workload 5. Overload
6. Underload
7. How to maintaining workload

Human resourcesHow
slide
can3it fail:
CONCEPT:
1. Improper job planning

2. Failure job
consectetur training
adipiscing elit.
3. Lorem
Failure
ipsumto setsitjob
dolor priority
amet,
4. Failure job arrangement
Workload
5. Lorem
Not ipsum
increasing time available
dolor sit amet,

1. Workload 3 state of
reflected 1. Continue observed state of
theCONCEPT:
ship the ship
2. Normal workload is 2. Solve the problem to bring
OPTIMUM (+1)
Lorem ipsum dolor sit amet, down from +2 to +1
consecteturpush
3. High workload adipiscing elit. of
state 3. Ask for help to bring down
the ship to CONCERNED (+2) from +3 to +1
and ALARMED (+3)
Lorem ipsum dolor sit amet, 4. Increasing workload to
4. Routineconsectetur
work can get people
adipiscing elit. bring up from -1 to +1
BOARED (-1)
State of the 5. WithoutLorem
alertness state
ipsum dolor of the
sit amet,
5. Increasing alertness to bring
down form -2 to +1
Ship ship canconsectetur
slip further
INATTENTIVE (-2) and
to elit.
adipiscing
6. Avoid -3 at all cost
INATTENTIVE AT CRITICAL
PHASE (-3)
How can it fail:
CONCEPT:
1. Not regularly observed state of
the ship
2. Low assertive to ask for help
3. Fear
Lorem ipsum factor
dolor sit amet,
4. Fail to stimulate alertness
State of the Lorem ipsum dolor sit amet,
Ship consectetur adipiscing elit.

CONCEPT:
ALARM
+3
consectetur INATTENTIVE
adipiscing elit. AT
CRITICAL PHASE CONCERNED
-3
Lorem ipsum dolor sit amet, +2
INAT-
TENTIVE
State of the -2
OPTIMUM
+1
Ship consectetur adipiscing elit.
BORED
-1
Tool concept: How It work:
1. Human factor
3
CONCEPT: 1. Human resources
management is the key
2. Human concerned to all
Lorem ipsum dolor sit amet, 2. Work as team
activity
3. Train your teammate
3. Result by human can be
4. Cross check each other
effective or failure
Human 4. Technical failure

5. Listen your team member
voice
Involvement 5.
Management failure
6. Analyze failure correctly
in Error 6. Human failure
consectetur adipiscing elit. 7. Human error is not always the
7. Chain of error root cause
8. Chain of error was cutted

How can it fail:
1. Easily blame the human
CONCEPT:
2. No training
3. One man band
4. ipsum
Lorem Improper failure’s
dolor sit amet, analysis
5. Chain of error does exist
Human Lorem ipsum dolor sit amet,
Involvement consectetur adipiscing elit.
in Error Lorem ipsum dolor sit amet,

1. Judgement = Processing
CONCEPT:
1. Short list choices to 2 choices
only
information 2. Determine concerned factor
Lorem ipsum dolor sit amet, no more no less
2. Make decision
consectetur adipiscing elit. 3. Scoring the factor according
to the fact
3. 2 Choices to make decision
Lorem ipsum dolor sit amet, 4. Beware of bias or initial
4. Determine various factor preference
Judgement & concerned

5. Known your hidden pressure
Decision consectetur adipiscing elit.

5. Processing information by
making scoring theLorem
factor
How can it fail:
CONCEPT:
1. Choices more than 2
2. Too less or too much concerned

factoradipiscing elit.
consectetur
3.Lorem
Bias
4. Improper information for
Judgement & processing
Decision consectetur adipiscing elit.
5. Hidden pressure effected to the
making judgement
1. Type of emergency
3
CONCEPT: 1. Team leader need not to have
• Prepared/Unprepared all answer to the problem
• Anticipated/Unanticipated
consectetur adipiscing elit. 2. Solution to solve the problem
2. Action of team leader to the can come from team member
emergencyLorem
situation
consectetur adipiscing elit. 3. Team leader just kick the ball
Leadership in 3. Action of team member to the

4. STS may be worked
emergencyconsectetur
situation
Emergency adipiscing elit.

How can
CONCEPT:
1. Team leader solve the problem
himself
2. Team member do not dare enough
toipsum
Lorem share their
dolor idea
sit amet,
3. Fear attitude of team leader
Leadership in Lorem ipsum dolor sit amet,
Emergency consectetur adipiscing elit.

1. Automation reduce workload in
CONCEPT: 1. Treat automation as one of
normal working condition your team member
2. Workload gone back same
consectetur aselit.
adipiscing 2. Use MRM Tools with
manual once automation fail automation
3. Workload gone high if
consectetur adipiscing elit. 3. Do not overreliance on
Automation automation failure but user

automation
Awareness unaware consectetur adipiscing elit. 4. Ensure that you can perform
tasks manually without
consectetur adipiscing elit. automation
Human resourcesHow
slide 3fail:
can it
CONCEPT:
1. Overreliance on automation
2. Unable to detect
Lorem ipsum when automation
dolor sit amet,
failure
3. Unable to perform tasks manually
Automation 4. Not using MRM tools with

automation

WORKLOAD
Human resources slide 3CONCEPT:

ABNORMAL

MIN consectetur adipiscing elit.

LEVEL OF AUTOMATION Lorem ipsum dolor sit amet,

VS WORKLOAD consectetur adipiscing elit.
NORMAL

MANUAL consectetur adipiscing
MIDDLEelit. FULLY
AUTOMATE
Thank You
Lorem ipsum dolor sit amet, consectetur
adipiscing elit.
Guy woke up
She went Daisy meet Daisy cross
Lady going Once she late to work The lady go Once she get Daisy
back to get Taxi driver Taxi came to her friend the street
to shopping came out walked to pick up the stuff taxi finished her Car crashed
her coat and taking a cup pick up the whose shoes and meet
but forget she missed across in stuff but not was blocked ballet on Daisy
pick up the of coffee lady lace was taxi driving
her coat the taxi front of the packed yet by a truck rehearsal
phone broken passed by
taxi

MRM Concept

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MRM Concept

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Human resources slide 1

• ZERO RISK OF FAILURES

• TRAINING FOR IMPROVEMENT

Human resources slide 4

JUDGEMENT & COMMUNICATION

STATE OF THE SHORT TERM

WORKLOAD AUTHORITY &

Lorem ipsum dolor sit amet,

2. Mental Picture 3. Open challenge climate

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

• Culture Lorem ipsum dolor sit amet,

3. Nobody the same

Lorem ipsum dolor sit amet,

• Interactive 2. Brief before working

• No blame the personal

2. One way communication

Lorem ipsum dolor sit amet,

• Identify the Lorem the plan

Lorem ipsum dolor sit amet, plan become solution

Short Term their idea

2. Assertive Lorem ipsum dolor sit amet, authority and assertiveness

3. Combination of both 2. Balance authority and

Authority & • High-low Lorem ipsum dolor sit amet,

• Low-Low Lorem ipsum dolor sit amet,

4. Balancing the authority &

1. Both team leader and team

Authority & low authority vs too low

Lorem ipsum dolor sit amet,

1. Not admit that your style

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

4. Increasing time available

7. How to maintaining workload

1. Improper job planning

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

Human 4. Technical failure

7. Chain of error root cause

8. Chain of error was cutted

in Error Lorem ipsum dolor sit amet,

Judgement & concerned

Decision consectetur adipiscing elit.

2. Too less or too much concerned

Leadership in 3. Action of team member to the

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

Automation automation failure but user

Automation 4. Not using MRM tools with

Lorem ipsum dolor sit amet,

Human resources slide 3CONCEPT:

Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

LEVEL OF AUTOMATION Lorem ipsum dolor sit amet,

Lorem ipsum dolor sit amet,

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