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2. Employees expectations
3. Describe how shortcuts can assist in or
distort our judgment of others.
4. Explain how perception affects the decision-
making process.
PERCEPTION
Fire.mp4
Chronological Development of Law
Notion (Idea)
Perception
Conception
Assumption
Theory
Law
Different Perception
1
Different perception
1
1
What Is Perception, and Why Is It Important?
• People’s behavior is
based on their
perception of what
reality is, not on
reality itself.
• The world as it is
perceived is the world
that is behaviorally
important.
Perceptual Process
a
Organizing
Signal Organs receive signal
e.g Tasting, Smelling,
hearing, seeing, touch
Selective Attention
External Factors Internal Factors Creating Figures in
Nature Learning, mind
Location Needs, Age,
Size Interest
Interpreting Response
Attribution, Halo effect, Covert Overt
Projection Attitude Behavior
Feeling
Factors
That
Influence
Perception
• Perceiver
• Situation
• Target
Person Perception: Making Judgments About
Others
Attribution theory
Attribution theory seeks to explain why people behave as
they do. Developed by Fritz Heider HH Kelly.
This theory has been proposed to develop explanations of
the ways in which we judge people differently, depending
on what meaning we attribute to a given behavior.
Basically, the theory suggests that when we observe an
individual’s behavior, we attempt to determine whether it
was internally or externally caused.
Internally/Externally Caused Behavior
Internally Externally
Believed to be under Seen as resulting from
the personal control of outside causes that is
the individual. the person is seen as
E.g. Late for work having been forced
because of party. into the behavior by
the situation.
E.g. Late for work
because of automobile
accident.
Person Perception: Making Judgments About
Others, Contd.,
Determinants:
1. Selective perception
2. Halo effect
3. Contrast effects
4. Projection
5. Stereotyping
Frequently Used Shortcuts in Judging Others
a Example
Why sale went up?
1. Sales Manager:
Because of sales team
efforts.
2. Production manger:
Because of innovative
product.
3. HR Manger: Because
of Training programs.
HALO EFFECT
Employment Interview
– Perceptual biases affect the accuracy of interviewers’ judgments of
applicants.
Performance Expectations
– Self-fulfilling forecast: The lower or higher performance of employees
reflects preconceived leader expectations about employee capabilities.
Performance Evaluations
– Appraisals are subjective perceptions of performance.
Employee Effort
– Assessment of individual effort is a subjective judgment subject to
perceptual distortion and bias.
Employee Loyalty
– Employee support towards the organization.
Whistle-Blowers
– Individuals who report unethical practices by their employer to outsiders.
Designing Training Programme: To remove wrong perceptions.
CRM (Customer relationship Management): To create positive perception.
Exercise
One of the most fundamental concepts of the study of individual and
group behavior in organizations is perception and the effects it has on
judgments, decisions, and behavior.
Sit Group Wise
Take position in such a way that no one can see you
Think about self and write most dominant impression about self
If you were animal what kind of animal you would be
Write favorite TV show
Write favorite food
Write hobby
While writing don’t share anything with your group members
Students are instructed to remain isolated from group
members and to enter each group member's name at
the top of the remaining columns of the worksheet.
Social Perception Exercise Worksheet
Self Group GM 2 GM 3 GM 4 GM 5
Member
(GM) 1
FIRST THING
TO MIND
(ADJECTIVE)
Animal
TV show
Hobby
Social Perception Exercise Discussion Questions