Professional Documents
Culture Documents
010 Improvement
010 Improvement
2015 1
10 Improvement
10.1 General
10.2 Nonconformity and Corrective Action
10.3 Continual Improvement
10 Improvement
10.1 General
Determine opportunities for improvements from
Monitoring, measurement, analysis and Evaluation
Internal Audit (Nonconformity Reports)
Management Review (Minutes)
Implement necessary actions to achieve the intended outcomes.
10 Improvement
10.2 Nonconformity and Corrective Action
a) When a nonconformity occurs
React to take action to control and correct it.
Deal with the consequences.
b) Evaluate the need for action
Reviewing the nonconformity.
Determining the causes of the nonconformity.
Determining if similar nonconformities exist, or could potentially occur.
c) Implement any action needed.
d) Review effectiveness of corrective action taken.
e) Make changes to the EMS, if necessary.
10 Improvement
10.2 Nonconformity and Corrective Action
Corrective actions shall be appropriate to the effects of the nonconformities.
Retain documented information as evidence of
The nature of the nonconformities
Subsequent actions taken
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Results of any corrective action
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10 Improvement
10.3 Continual Improvement
The organization shall continually improve the
Suitability,
Adequacy and
Effectiveness of the EMS to enhance environmental performance.