GLOBAL

BUSINESS
ENVIRONMENT
(GB)
Professor:
Karin Talavera Campbell
PROFESSOR
Professor
Karin Talavera Campbell
Master in Business Administration
Esan University
ktalavera@esan.edu.pe
REGISTRATION
 Register www.thegpe.org
 Once approval comes through review the site:
 Student information
PRE-COURSE SURVEY
 Next Session we will fill the pre-course survey
BUSINESS ETIQUETTE
 Business etiquette: How to build relationships with other people.

 Business etiquette and how it differs from region to region and from country to country.
BUSINESS ETIQUETTE
Better
communication

Making other
people comfortable

Rules and
regulations
BUSINESS ETIQUETTE
Interests and feelings of others

Social Media
Communication

Minimise misunderstandings
 BUSINESS ETIQUETTE
Kay busines
Etiquette tips

Thank you note Know the names Observe the “elevator rule”

Focus on the face, not the screen Don’t Judge Character, behavior and honesty

Sensitivity and diplomacy Elements of business diplomacy

CLASS WORK
 Students will research business protocols and etiquette in Colombia and Pakistan
 Include sources
 Make a banner with main ideas and relevant information
 Use pictures or images where deemed necessary

Upload in UE virtual. www.uevirtual.edu.pe

BUSINESS ETIQUETTE
Aspects to consider Peru Colombia Pakistan
How cards are delivered
Dress code (Men and
Women)
Greetings (handshake, bow,
etc)
Gift giving
Meetings

Additional comments.
TED TALKS AND OTHER
VIDEOS
 Welcome to the New Etiquette | Susan Callender | TEDxBeaconStreet
 https://www.youtube.com/watch?v=q0HzDxU6uro
 Protocol, Who Needs It? | Dwight MacAulay | TEDxWinnipeg
 https://www.youtube.com/watch?v=7vsO7_HLJMI
 2009 - Business Dining Etiquette - Part 1 of 3
 https://www.youtube.com/watch?v=yo8Fgu1Qi0U&t=47sLinks to an external site.
2009 - Business Dining Etiquette - Part 2 of 3
 https://www.youtube.com/watch?v=W8Ow_1gPFxM
 2009 - Business Dining Etiquette - Part 3 of 3
 https://www.youtube.com/watch?v=-WzJBYDxh9A
 Business Etiquette During Pandemic - 2 ways to be impressive
 https://www.youtube.com/watch?v=1ROppmBV1Is
OTHER VIDEOS
 3 Ways to Greet Customers and Clients Virtually in a Coronavirus World
 https://www.youtube.com/watch?v=SVC0nlnxWdo
SUGGESTED READINGS
 Cantoria, C. (2011) Ten Common Questions on Business Etiquette : A Project Manager’s
Resource Guide. Retrieved from:
https://www.brighthubpm.com/resource-management/123656-project-managers-guide-to-busi
ness-etiquette-ten-things-you-need-to-know/

 International Business Etiquette – definition and tips (n.d.). Retrieved from:https

://businessculture.org/business-culture/business-etiquette/