English for Tourism and

Hospitality: Fluent
Communication for
Waitstaff

Made by:
Szász Bernadett
 Focus
This ESP course is designed to improve the English language
skills of non-native waiters in the catering industry, fostering
seamless communication with an international customer
base. Emphasis is placed on developing conversational
English and elevating customer service in an English-
speaking context.
 Student Profile

The participants have a basic understanding of English and aspire

to refine their language skills for effective communication with
the guests. So they need to move from a basic level of
understanding to a B1 level of understanding and
communicating.
Investigating Language Needs:
Surveys and interviews:
I would base the course on surveys and
interviews with current or prospective
waiters.
Investigating Language Needs:
I found a dissertation on teaching ESP
specifically for waitstaff, so I would
draw inspiration from that as well,
An English Course for Waiters: Pía Díaz
Faúndez, 2014.
 The assessing of the language
level takes the form of a short
test where they have to solve
listening tasks. The topic of the
listening task will be something
related to waitressing. They will
also have to translate some basic
phrases to English. These terms
would also be terms used in their
work, such as: plate, cutlery,
napkin, glass, red wine, meat,
side dish, etc.
Teaching Materials
TEXTBOOKS
 Videos

Role-playing videos
demonstrating effective
communication in a restaurant
setting, cultural sensitivity
training videos.
 Videos from YouTube:

https://www.youtube.com/watch?
v=zqS_KAHEVTY&ab_channel=LearnEnglishOnlin
e
https://www.youtube.com/watch?
v=bgfdqVmVjfk&ab_channel=EasyEnglish
www.duolingo.com

Mobile apps
Mobile apps can help students
keep on track between lessons
and even help them improve.
 Moblie Apps
-for continuous language practice
DUOLINGO
Duolingo is highly regarded for
its effectiveness in language
learning due to its user-friendly
interface and adaptive exercises.
 Role-Playing Assessments

Regular simulated exercises to assess the participants'

ability to deal with different situations in English with
their customers and clients.
 Flash Cards
This method helps students to
memorise specific hospitality
words.
There is an app called Quizlet
where you can make your own
flashcards online, but you can
also learn with paper cards.
 Final Project
 Practical
 Pair Exercise
 Role-Playing Scenario
 Final Project
The students will work in pairs, taking turns playing the role
of a waiter and a customer. The waiter will practice
greetings, recommending dishes, and handling special
requests, while the customer will inquire about the menu, ask
for recommendations, and possibly express dietary
preferences.
 Final Project
After a set period, the pairs switch the roles,
allowing each student the opportunity to practice
as both the waiter and the customer.
If they have both been in both roles, they give
each other feedback, even in their own language.
Thank you for the attention!

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