HARDWARE AND SOFTWARE

PROBLEM

Prepared by: Dennis S. Chua

CHS NCII-INSTRUCTOR/ASSESSOR
 PROBLEM CAUSES SOLUTION

BLACK OUT DEFECTIVE CPU, RAM SWAP/REPLACE

MOTHERBOARD
NO CPU, NO RAM CONNECT CPU/RAM

SHORTED PERFORM SKELETAL

MOTHERBOARD ASSEMBLY TO ISOLATE
PROBLEM
LOW WATTAGE PSU SWAP/REPLACE

DEFECTIVE PSU REPAIR/TEST/REPLACE

DEFECTIVE DISPLAY SWAP/TEST/REPLACE

CARD
DEFECTIVE OTHER REPLACE MOTHERBOARD
COMPONENTS
 PROBLEM CAUSES SOLUTION

HARD DISK WON’T BOOT HARD DISK NOT PROPERLY PARTITION AND FORMAT
UP FORMATTED/PARTITIONED WITH SYSTEM FILES

HARD DISK HAS NO SYSTEM COPY SYSTEM FILES TO C:\

FILES >
SUCH US A:\> SYS C:
DEFECTIVE SYSTEM FILES COPY SYSTEM FILES TO C:\
SUCH US >
COMMAND.COM SUCH US A:\> SYS C:

DEFECTIVE FAT SCANDISK C:

DEFECTIVE MBR REPLACE NEW MBR

C:\>FDISK /MBR
NOT DETECTED IN CMOS DETECT THE HDD IN CMOS
SETUP
DEFECTIVE HARD DISK SWAP/TEST/REPLACE
CABLE
 PROBLEM CAUSES SOLUTION

HARD DISK WON’T BOOT IDE/SATA CABLE NOT CHECK CABLES

UP PROPERLY CONNECTION THEN
CONNECTED RESET THE CABLES
DEFECTIVE POWER CHECK OUTPUT
SUPPLY VOLTAGE THEN,
TEST/SWAP/REPLACE
VIRUSES HEAL THE VIRUS USING
ANTI-VIRUS
DEFECTIVE MOTHERBOARD REPLACE
 PROBLEM CAUSES SOLUTION

FLOPPY DRIVE WON’T NOT DETECTED IN CMOS DETECT IN CMOS

BOOT UP
NOT PROPERLY CHECK THE
CONNECTED CABLE CABLE/RESET
DEFECTIVE SYSTEM DISK REPLACE/TEST

DEFECTIVE FORMAT A: /S
COMMAND.COM
DEFECTIVE HEAD REPLACE FDD

DEFECTIVE CABLE REPLACE FDD

DIRTY MAGNETIC HEAD CLEAN WITH HEAD

CLEANER
 PROBLEM CAUSES SOLUTION

BLACK OUT POWER LOW WATTAGE SUPPLY TEST/REPLACE

SUPPLY
DEFECTIVE CHECK THE CONDITION
COMPONENTS SUCH OF THESE PARTS…
AS RESISTOR, TEST/REPAIR/REPLACE
CAPACITOR,
TRANSFORMER,
DIODE
OPEN CIRCUIT DO SOME
RECONNECTIONS
JUMPERS &
RESOLDIRING JOBS
DEFECTIVE PSU REPLACE
 PROBLEM CAUSES SOLUTION

KEYBOARD WON’T STUCK KEYS CHECK KEY SPRING &

RESPONSE CAPS
REPAIR/REPLACE
DEFECTIVE CHARACTER SWAP/TEST/REPLACE

DEFECTIVE KEYBOARD REPLACE THE

PORT KEYBOARD WITH
DIFFERENT TYPE
KEYBOARD NOT PROPERLY RESET THE KEYBOARD
CONNECTED CONNECTION
DIRTY CONTACT POINTS OF CLEAN WITH CONTACT
KEYS CLEANER & BRUSH
DEFECTIVE KEYBOARD REPLACE

DEFECTIVE KEY OR REPLACE

CIRCUITRY
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MOUSE WON‘T WORK DIRTY TRACK BALL CLEAN WITH CONTACT

ROLLER CLEANER
DEFECTIVE MOUSE SWAP/TEST/REPLACE
CABLE
DEFECTIVE LOGICAL REPLACE THE MOUSE
BOARD
DEFECTIVE MOUSE REPLACE THE MOUSE
SENSOR
DEFECTIVE MOUSE PORT REPLACE THE MOUSE
WITH DIFFERENT TYPE
 PROBLEM CAUSES SOLUTION

MOUSE HANG TOO FAST SPEED REDUCE SPEED IN

CONTROL PANEL
DEFECTIVE PROGRAM RE-INSTALL PROGRAM

VIRUSES CLEAN AND REMOVE

THE VIRUS
WRONG MOUSE DRIVER REPLACE THE MOUSE
DRIVE
 PROBLEM CAUSES SOLUTION

HARDWARE PROBLEM POOR VENTILATION VENTILATE PROPERLY

PSU PROBLEM(TOO TEST

HIGH/TOO LOW) OUTPUT/SWAP/REPAIR
NOT ENOUGH MEMORY ADD MEMORY

HARDWARE JUMPER REFER TO MANUAL

SETTING IS WRONG
INTERNAL LOGICAL REPLACE
CIRCUITRY
DEFECTIVE HARDWARE REPLACE
 PROBLEM CAUSES SOLUTION

SOFTWARE HANG VIRUSES REMOVE/CLEAN

MISSING FILES RE-INSTALL THE

SOFTWARE
DEFECTIVE SYSTEM RE-INSTALL THE
FILES SOFTWARE
WRONG INSTALLATION RE-INSTALL PROPERLY
CONFIGURATION

DEFECTIVE INSTALLER REPLACE INSTALLER

 PROBLEM CAUSES SOLUTION

PRINTER WON’T PRINT PRINTER DRIVER NOT INSTALL THE DRIVER

INSTALLED
WRONG PRINTER DRIVER RE-INSTALL CORRECT
DRIVER
DEFECTIVE PRINTER SWAP/TEST/REPLACE
CABLE
PRINTER IS NOT ON-LINE CHECK THE CONTROL
PANEL
PAPER SENSOR IS CHECK/TEST/REPLACE
DEFECTIVE
 PROBLEM CAUSES SOLUTION

PRINTER IS BLACK OUT DEFECTIVE PSU CHECK/TEST/

REPLACE
DEFECTIVE FUSE CHECK/
REPLACE
DEFECTIVE CHECK/
TRANSFORMER, REPLACE
TRANSISTOR,
CAPASITOR AND IC
LOOSE CABLE RESET
CONNECTION
DEFECTIVE LOGIC CHECK/TEST/
BOARD REPLACE
PROBLEM CAUSES SOLUTION

PAPER JAM TOO THICK PAPER REDUCE PAPERS

DIRT INSIDE THE PAPER REMOVE DIRT/CLEAN

TRAY
VIRUSES IN PROGRAM REMOVE/
CLEAN
WRONG PAPER SETTING CHECK/
& LAYOUT IN PAPER RE-ALIGN
DEFECTIVE FILES TO BE TEST OTHER FILE TO
PRINT PRINT
Thank You!!!